Job Title: Group Supplier Warranty Claim Manager Location: FarnboroughOur Vision & Why It MattersAt Alexander Dennis, our vision is to lead the evolution of sustainable on-road mass transportation and mobility. We design, deliver, and support market-leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission whether you’re engineering, driving sales, improving production, or supporting our customers.What You’ll DoYou’ll lead the investigation, validation, and resolution of supplier warranty claims for components used in ADL vehicles. You’ll manage the full warranty claim lifecycle, coordinate root cause analysis, and ensure timely corrective actions. You’ll collaborate with supplier quality teams, integrate warranty data into supplier scorecards, and support audits to reduce failures. You’ll also quantify financial impacts, negotiate cost recovery, and provide insights to improve product robustness and supplier performance.What We’re Looking ForWe’re looking for an experienced professional with 5+ years in supplier quality, warranty management, or automotive manufacturing roles. You’ll have strong knowledge of automotive quality tools and standards (8D, FMEA, PPAP, IATF 16949), experience with ERP systems (Syspro preferred), and excellent communication and analytical skills. Familiarity with telematics and data-driven warranty analysis is desirable.Bonus if you have: HNC/HND in Engineering, Automotive Technology, or Supply ChainSix Sigma or Lean certificationApplied understanding of AIAG CQI-14Experience in commercial vehicle or bus manufacturing
What We OfferBecause we know that to deliver on our vision, people have to feel supported and inspired:Impact: Be part of something that’s changing cities, improving air quality, helping public transport evolve.Development & Growth: Training programmes, mentorship, opportunities to take on new roles, broaden skills.Culture & Belonging: An inclusive environment; your voice matters; we treat people fairly.Perks & Benefits: Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.Our Values – What Guides UsThese are more than words on a page, they shape how we work, what we stand for, and how we build trust with our customers, communities, and each other. Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority. Quality: We strive for excellence in our products, services, and all that we do. Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace. Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits. Sustainability: We seek long term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations. How to ApplyIf you see yourself growing with Alexander Dennis and contributing to our vision, we’d love to hear from you.Please complete our online application form and attach your CV! We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role.
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