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AJ Bell
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  • Senior Enterprise Risk Analyst  

    - Manchester
    Job DescriptionThis role sits at the heart of AJ Bell’s Risk Team, sup... Read More
    Job Description

    This role sits at the heart of AJ Bell’s Risk Team, supporting the delivery of an effective enterprise risk management framework. You will work closely with the Enterprise Risk Manager and take the lead on a wide range of business as usual risk activities. These include organising risk workshops and forums, reviewing risk events, preparing reports, maintaining the Group’s risk system, and providing guidance and challenge to first line Risk and Control Owners.You will also help coordinate key risk processes such as the Risk and Control Self Assessment (RCSA), Control Effectiveness Review (CER) and ICARA. This role offers broad exposure across the business and the chance to grow your skills in a maturing risk function, making it an excellent step for someone looking to progress their career in enterprise risk management.What will you be doing?You will support the Enterprise Risk Manager and help deliver the Group’s enterprise risk framework through responsibilities such as:Coordinating with stakeholders, organising meetings, preparing packs and supporting day to day risk activities.Helping to build a strong risk culture by reviewing risk events, challenging actions where needed and engaging with first line teams.Supporting key risk processes including RCSA and CER, ensuring risks and controls are reviewed, scores are appropriate and providing independent feedback.Planning and running risk forums and workshops, including ICARA scenario sessions, and deputising for the Enterprise Risk Manager when required.Providing guidance and challenge to Risk and Control Owners on control design, effectiveness and risk scoring.Preparing committee papers, reports and MI, analysing risk data, identifying themes and making recommendations.Maintaining the Group’s risk system, ensuring data accuracy, completing administration tasks and implementing configuration changes.Creating and delivering training to help users understand the risk system and related processes.Supporting delivery of the Annual Risk Plan and contributing to the ongoing development of the risk management framework.What we’re looking for:Self motivated with a genuine interest in growing a career in risk management.Solid understanding of risk management principles and how they apply in Financial Services.Good knowledge of the Financial Services industry, ideally investment platforms or asset management.Confident communicator who can work effectively with stakeholders at all levels.Clear and concise report writing.Strong analytical and problem solving skills, able to interpret data and identify practical solutions.Proficient in Excel and PowerPoint.About us:AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years and in 2025 named a Great Place to Work®.At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.What we offer:Competitive starting salary Starting holiday entitlement of 25 days, increasing up to 31 days with length of service plus a holiday buy and sell schemeA choice of pension schemes with matched contributions up to 6%Discretionary bonus schemeAnnual free share awards schemeBuy As You Earn (BAYE) SchemeHealth Cash Plan – provided by SimplyHealthDiscounted private healthcare scheme and dental planFree on-site gym providing a wide range of free classesEmployee Assistance ProgrammeBike loan schemeSick pay+ pledgeEnhanced maternity, paternity, and shared parental leaveDiscounted nursery fees at Kids Planet on Exchange QuayLoans for travel season ticketsDeath in service schemePaid time off for volunteer workCharitable giving opportunities through salary sacrificeCalendar of social events, including monthly payday drinks, annual Christmas party, summer party and much moreParking at Exchange Quay (Subject to availability)Personal development programmes built around you and your career goals, including access to personal skills workshopsOngoing technical trainingProfessional qualification supportTalent development programmesPeer recognition scheme, with rewards including restaurant and shopping vouchers or time offMonthly leadership breakfasts and lunchesCasual dress codeAccess to a range of benefits from our sponsorship dealsHybrid working:At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.If you like the sound of the above or just want to know more about the company and the role, we'd love to speak to you.
    Qualifications

    No specific qualifications required but IRM (institute of Risk Management) would be desirable.

    Read Less
  • Enterprise Risk Manager - Technology Services  

    - Salford
    Job DescriptionAn exciting opportunity has arisen for an experienced r... Read More
    Job DescriptionAn exciting opportunity has arisen for an experienced risk professional to join our high performing Risk Team at our award winning investment platform. This role is ideal for someone who enjoys working closely with Technology functions and wants to make a real impact on how enterprise risk is understood, managed and embedded across a growing FTSE 250 business.As the primary Risk Team business partner for our Technology Services division, you will play a key role in supporting the delivery of our enterprise wide risk management framework. You will help ensure risks are identified, assessed and managed effectively, and contribute to a strong risk culture across the organisation.What the role involves:Partner with Technology Services to embed the Group Risk Management Framework.Support the ongoing development of the framework across AJ Bell.Promote a positive risk culture and provide education and guidance on risk processes.Participate in risk forums to help strengthen first line risk maturity.Support and challenge risk owners on risk and control assessments.Prepare and deliver training to increase business understanding of risk management.Oversee risk and control self assessments and complete controls testing as part of the annual control effectiveness review.Ensure the accuracy and quality of data within the Group’s risk system and promote its effective use.Support the risk incident process and provide independent assessment of incidents.Produce high quality, insightful reporting for forums, committees and external requirements.Conduct thematic risk reviews where additional assurance is required.Contribute to the Internal Capital Adequacy and Risk Assessment process, including scenario workshops.What we’re looking for:Strong understanding of IT and technology risk areas such as cyber security, information security, IT resilience, disaster recovery, business continuity, data governance, privacy, change, and third party risk.At least five years’ experience in a risk focused role.Knowledge of risk management frameworks such as ISO31000, NIST, COBIT or COSO.Understanding of control frameworks and IT general controls.Experience in control assurance is desirable.Certifications such as ITIL Master or Expert, CISA or CRISC would be beneficial.Strong communication skills and the ability to work with both technical and non technical stakeholders.Commercial awareness and a pragmatic approach to risk.Excellent report writing, presentation skills and attention to detail.Strong planning, organisation and time management abilities.About UsAJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years and in 2024 named a Great Place to Work®.At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.What we offer:Competitive starting salaryStarting holiday entitlement of 27, increasing up to 31 days with length of service and a holiday buy and sell schemeA choice of pension schemes with matched contributions up to 8%Discretionary bonus schemeAnnual free share awards schemeBuy As You Earn (BAYE) SchemeHealth Cash Plan – provided by Simply HealthDiscounted private healthcare scheme and dental planFree gymEmployee Assistance ProgrammeBike loan schemeSick pay+ pledgeEnhanced maternity, paternity, and shared parental leaveLoans for travel season ticketsDeath in service schemePaid time off for volunteer workCharitable giving opportunities through salary sacrificeCalendar of social events, including monthly payday drinks, annual Christmas party, summer party and much morePersonal development programmes built around you and your career goals, including access to personal skills workshopsMonthly leadership breakfasts and lunchesCasual dress codeAccess to a range of benefits from our sponsorship dealsHybrid working:At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. Read Less
  • Infrastructure Engineer  

    - Manchester
    We are now recruiting an Infrastructure Engineer to be primarily respo... Read More
    We are now recruiting an Infrastructure Engineer to be primarily responsible for delivery, support and maintenance of the AJ Bell Infrastructure across multiple sites in the UK.

    The role also involves documenting, delivering, maintaining and supporting the infrastructure.

    The Infrastructure Engineer co-ordinates, plans and executes infrastructure changes and maintenance.

    What does the job involve?
    Deliver infrastructure changes, updates and upgrades as well as infrastructure elements of change projects or product releases. Document infrastructure solutions, changes and maintain appropriate IT controls. Maintain infrastructure to maximise systems availability. Monitor the health of the infrastructure to identify and predict any service impact and respond to the monitoring to maintain service performance. Monitor the capacity of the infrastructure and plan for increased demand to maintain service performance. Assist other IT staff members with investigations of problems occurring on the various systems, playing a part in resolving IT incidents in a timely manner. Maintain asset records for infrastructure assets ensuring they are up to date and accurate. Ensurepliance to the infrastructure standards.

    Experience in an Infrastructure Engineer or Sys Admin role, preferably gained in a FS or emerce environment Experience delivering & maintaining on VMC and VCF Experience delivering & maintaining a LAN and SD WAN Experience delivering & maintaining hosting in AWS Experience delivering & maintaining on TKG beneficial Experience delivering & maintaining Hyperconverged infrastructure beneficial Experience delivering & maintaining Fortinet or similar firewalls Relevant degree (or equivalent) beneficial
    Technical

    We utilise a broad technology stack in the Infrastructure team, so we're looking for individuals with skills and experience across the below. Is it not necessary for candidates to have worked across all of these, but it is advantageous to have demonstrable talent with the majority.
    VMware - ESXi, vROps, vRA, NSX, vRNI, vRLI, HCX SD WAN Fortinet firewall products. Linux server configuration and management SolarWinds, Zabbix, Opsgenie monitoring software. iSCSI SAN technology, Dell EqualLogic & NetApp SANs Microsoft Windows Server ADFS, SSO, MFA Microsoft Exchange Server Office 365 Windows VDI, VMware Horizon Cisco certification (CCNA, CCNP, CCIE etc.) Capacity monitoring and planning ITIL AWS and or Azure (desirable)
    Personal and other skills
    Able to manageplexity: Accepts and works with ambiguity andplexity; Learns from past experiences and translates this into action; Shares information appropriately, getting their message across; Makes theplex simple for others Demonstrates self-awareness: Recognises influence and impact of own attitude and behaviour on others; Is self-motivated, looks for new types of work or training to improve knowledge, skills and expertise; Is able to challenge others in an appropriate way Focus on our customers: Agrees realistic oues with customers and manages their expectations, in line with SLA's Know the business: Has a strong operational focus, focusing on the task at hand; Encourages co-operation across team and other business areas; Understands what the business is trying to achieve and is able tomunicate it clearly to others; Effectively identifies and manages risks in own team Engage others: Provides helpful feedback to others to improve service Make good decisions: Breaks down information and problems effectively to find solutions; Can influence others using logical argument; Considers the wider business impact when making decisions ( other teams); Makes good objective decisions, even when full information is not available Make improvements: Seeks ideas from others to improve established ways of working; Discusses change in a positive way; Is curious and generates new ideas for own area of work Work as a team: Builds team spirit and creates a positive work environment; Works across teams to build relationships
    About us:

    AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience. We have over 620,000 customers using our award-winning platform propositions to manage assets totalling more than £ billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.

    Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250pany.

    Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100panies to Work For' for six consecutive years and in 2024 named a Great Place to Work®.

    At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.

    What we offer:
    Starting salary £45,000 - £55,000k (DOE) Starting holiday entitlement of 25, increasing up to 31 days with length of service and a holiday buy and sell scheme A choice of pension schemes with matched contributions up to 6% Discretionary bonus scheme Annual free share awards scheme Buy As You Earn (BAYE) Scheme Health Cash Plan - provided by SimplyHealth Discounted private healthcare scheme and dental plan Free onsite gym Employee Assistance Programme Bike loan scheme Sick pay+ pledge Enhanced maternity, paternity, and shared parental leave Loans for travel season tickets Death in service scheme Paid time off for volunteer work Charitable giving opportunities through salary sacrifice Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more Personal development programmes built around you and your career goals, including access to personal skills workshops Ongoing technical training Professional qualification support Talent development programmes Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off Monthly leadership breakfasts and lunches Casual dress code Access to a range of benefits from our sponsorship deals
    Hybrid working:

    At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

    AJ Bell ismitted to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.

    We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.

    If you like the sound of the above, or just want to know more about thepany and the role, we'd love to speak to you.

    Job ID 744000072623855 Read Less
  • Business Development Consultant  

    - Manchester
    We're looking for a Business Development Consultant to join our high-p... Read More
    We're looking for a Business Development Consultant to join our high-performing Business Development team at AJ Bell. In this role, you'll be instrumental in helping us achieve our ambitious growth targets by building and nurturing relationships with financial advisers and promoting the benefits of the AJ Bell Investcentre platform and investment solutions.

    What you'll be doing:
    Proactively generating interest in the AJ Bell Investcentre platform by engaging with key stakeholders at adviser firms. Promoting our Managed Portfolio Service and multi-asset funds, ensuring advisers clearly understand the value they bring. Converting new business opportunities and strengthening relationships with existing financial adviser firms. Identifying, developing, and securing small to mid-sized new business migrations. Driving lead generation through targeted outreach and proactivemunication. Delivering a seamless onboarding experience for new firms, including tailored training and ongoing support. Following up on high-potential leads passed through Marketing and the Business Development Support team. Conducting face-to-face meetings as needed to deepen adviser relationships and secure business.
    What we're looking for:
    Proven experience in a platform and investments environment, ideally within financial services or fintech. Strong understanding of investment platforms, financial adviser business models, and investment solutions. A confidentmunicator with excellent interpersonal, written, and verbal skills. A highly motivated self-starter with a proactive approach and a track record of achieving sales targets. Organised and deadline-driven, with the ability to manage and prioritise a varied workload. Passionate about learning and development, especially in working towards relevant professional qualifications ( CISI, CII). A full UK driving licence and willingness to travel when needed.
    What you'll get in return:
    A fantastic opportunity to grow your career in business development within a dynamic and respected organisation. Freedom to take ownership of your own region, workload, and approach. Direct collaboration with Senior Management, Marketing, and AJ Bell Investments teams. A supportive environment with access to internal training, mentoring, and progression pathways. Financial support for professional qualifications to help you advance your career. Eligibility for the Business Development Bonus Scheme and other employee benefits.
    About Us:

    AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 620,000 customers using our award-winning platform propositions to manage assets totalling more than £ billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.

    Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250pany.

    Headquartered in Manchester with offices in central London and Bristol, we now have over 1,450 employees and have been named one of the UK's 'Best 100panies to Work For' for six consecutive years.

    At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.

    In return for your hard work you will be entitled to:
    Starting holiday entitlement of 25 days, increasing up to 31 days with length of service and a holiday buy and sell scheme A choice of pension schemes with matched contributions up to 6% Discretionary bonus scheme Annual free share awards scheme Buy As You Earn (BAYE) Scheme Health Cash Plan - provided by SimplyHealth Discounted private healthcare scheme and dental plan Free on-site gym providing a wide range of free classes Employee Assistance Programme Bike loan scheme Sick pay+ pledge Enhanced maternity, paternity, and shared parental leave Discounted nursery fees at Kids Planet on Exchange Quay Loans for travel season tickets Death in service scheme Paid time off for volunteer work Charitable giving opportunities through salary sacrifice Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more Parking at Exchange Quay (Subject to availability) Personal development programmes built around you and your career goals, including access to personal skills workshops Ongoing technical training Professional qualification support Talent development programmes Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off Monthly leadership breakfasts and lunches Casual dress code Access to a range of benefits from our sponsorship deals
    Hybrid working:

    At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

    AJ Bell ismitted to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.

    We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.

    If you like the sound of the above, or just want to know more about thepany and the role, we'd love to speak to you.

    Job ID 744000072628245 Read Less
  • Telephone Support Agent  

    - Manchester
    Job DescriptionCalling all customer service professionals! We’re looki... Read More
    Job Description

    Calling all customer service professionals! We’re looking to recruit hardworking, articulate individuals to join our telephone support teams where you will play a key role in providing our award-winning service to our customers. For hard working individuals, there are excellent career development opportunities available. We have big growth plans with multiple opportunities available. Inductions will take place for these roles fortnightly.What does the job involve? Our telephone support agents answer questions and resolve queries at the initial point of contact from AJ Bell & Investcentre customers across our award-winning product range.You’ll be taking inbound calls, responding to incoming emails, and using a secure messaging system, with all aspects of the work carried out in line with service level agreements and our compliance policies.We’re recognised for our great customer service and this role is pivotal in dealing with, and answering, a variety of queries in a timely and professional manner. This represents an excellent opportunity to work in a fast-paced client services department with on-going support to enhance your knowledge and experience.Career progression is something we pride ourselves on here at AJ Bell, and when you are ready, we will help you take your career to the next stage. We also offer paid study support for professional qualifications.Knowledge & Experience:Five GCSEs grades A*-C (or equivalent), including Maths & EnglishThe ability to demonstrate excellent customer service skillsA polite and professional telephone manner Strong communication skills, both written and verbal.Competent with Microsoft Word, Excel and OutlookAbility to work under pressure and meet deadlinesPatience and empathy with customers who may need extra supportPrevious experience in a call/contact centre role is desirable but not essentialPrevious financial services exposure is desirable but not essential This position is 40 hours a week, on a rota'd basis between Monday to Saturday 8am-9pm, 1 in 3 Saturdays and bank holidays when the American market is open.In return we will provide all the training and support you need in order to develop within your role. There are opportunities for growth and professional development for members wanting to progress within their career including induction training and our study support scheme which is part of our benefits package.At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles. About us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years and in 2025 named a Great Place to Work®.At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.What we offer:Starting salary £27,100 per annum (Depending on previous experience)Starting holiday entitlement of 25 days, increasing up to 31 days with length of service plus a holiday buy and sell schemeA choice of pension schemes with matched contributions up to 6%Discretionary bonus schemeAnnual free share awards schemeBuy As You Earn (BAYE) SchemeHealth Cash Plan – provided by SimplyHealthDiscounted private healthcare scheme and dental planFree on-site gym providing a wide range of free classesEmployee Assistance ProgrammeBike loan schemeSick pay+ pledgeEnhanced maternity, paternity, and shared parental leaveDiscounted nursery fees at Kids Planet on Exchange QuayLoans for travel season ticketsDeath in service schemePaid time off for volunteer workCharitable giving opportunities through salary sacrificeCalendar of social events, including monthly payday drinks, annual Christmas party, summer party and much moreParking at Exchange Quay (Subject to availability)Personal development programmes built around you and your career goals, including access to personal skills workshopsOngoing technical trainingProfessional qualification supportTalent development programmesPeer recognition scheme, with rewards including restaurant and shopping vouchers or time offMonthly leadership breakfasts and lunchesCasual dress codeAccess to a range of benefits from our sponsorship dealsHybrid working:At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.
    Array Read Less
  • Application Support Team Leader  

    - Manchester
    Job DescriptionPurpose of the roleAn opportunity has arisen for an App... Read More
    Job DescriptionPurpose of the roleAn opportunity has arisen for an Application Support Team Leader to be responsible for the Application Support team at AJ Bell. Reporting into the Application Support Manager, the role will be responsible for establishing and improving the processes and behaviours to continue to develop the team into a mature Application Support function, ensuring that there is a consistently good quality local IT support service for colleagues based at our London office, and manage system improvement activities and upgrades related to the share-dealing solution.What does the job involve?Line Management, including mentoring and coaching of the support team membersAttendance and input into Change Meetings. Taking ownership of changes raised within the team.Ensuring consistent achievement of Incident and Service Request SLAsOversight and delivery of Service Improvement initiativesServing as an escalation point for operational colleagues within the Manchester officeInvolvement in management of application and hosting suppliersOwning Problem Management and root cause analysis within the application support team.Management of Major Incidents and the associated actions, within your area.Management of the application environments in line with proposed changesManage updates and change releases in support of business and supplier requirementsOwnership and delivery of small IT improvement and upgrade projectsEstablishing and maintaining strong relationships with internal stakeholders.Competence, Knowledge and SkillsCompetenceExcellent personal management and organisation skillsExcellent communication skills, both verbal and writtenAn analytical mind-set and technical abilityAmbitious and driven to exceed expectationsSelf-starting and able to work on own initiativeAbility to communicate at all levels, building positive relationships with colleagues and clients and maintaining excellent customer service skills.Credible and professionalAble to challenge appropriately and present solutionsA high attention to detailKnowledge & SkillsExtensive knowledge and experience of Windows or Linux Server administration including troubleshooting. Some competence with the other.Knowledge of the Financial Services Industry would be an advantage but not a pre-requisiteLine Management experience.Experience working within a Change and Release frameworkMajor Incident ManagementKnowledge of a database language, SQL, MySQL, MongoDb etc.ITIL Certified or a technical IT certification would be desirable but not essentialProject delivery experienceAbout us:AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years and in 2024 named a Great Place to Work®.At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.What we offer:Starting holiday entitlement of 26, increasing up to 31 days with length of service and a holiday buy and sell schemeA choice of pension schemes with matched contributions up to 7%Discretionary bonus schemeAnnual free share awards schemeBuy As You Earn (BAYE) SchemeHealth Cash Plan – provided by Simply HealthDiscounted private healthcare scheme and dental planFree onsite gymEmployee Assistance ProgrammeBike loan schemeSick pay+ pledgeEnhanced maternity, paternity, and shared parental leaveLoans for travel season ticketsDeath in service schemePaid time off for volunteer workCharitable giving opportunities through salary sacrificeCalendar of social events, including monthly payday drinks, annual Christmas party, summer party and much morePersonal development programmes built around you and your career goals, including access to personal skills workshopsOngoing technical trainingProfessional qualification supportTalent development programmesPeer recognition scheme, with rewards including restaurant and shopping vouchers or time offMonthly leadership breakfasts and lunchesCasual dress codeAccess to a range of benefits from our sponsorship dealsHybrid working:At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the Manchester office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. Read Less
  • Data Analyst – Customer Growth (D2C)  

    - London
    Job DescriptionWe’re looking for a Data Analyst (Customer Growth) to j... Read More
    Job Description

    We’re looking for a Data Analyst (Customer Growth) to join our D2C Marketing team. The successful individual will accelerate the growth of our D2C business by delivering data-driven insights that enhance marketing performance, customer targeting and customer acquisition.What you’ll be doing:The Data Analyst will play a key role in improving the efficiency and effectiveness of our acquisition marketing across paid channels, helping us to acquire higher-quality customers, improve LTV and optimise ROI.Sitting within the Customer Acquisition team, this role will provide analytical expertise to performance marketers, while working closely with internal Data teams and an external analytics agency to advance our measurement capabilities, modelling and reporting infrastructure.Working within a regulated financial services environment, this role ensures that data-driven recommendations align with compliance, risk, and governance standards, including consumer duty, and support and enable the business to deliver good outcomes for D2C customers.Key Responsibilities: 1. Performance Measurement & OptimisationSupport performance analysis across digital and offline acquisition channels (e.g. paid search, paid social, programmatic, affiliates, partnerships.Contribute to optimisation strategies through data-led recommendations and test results.Track and evaluate key metrics such as cost-per-acquisition (CPA), conversion rate, ROI, and customer lifetime value (CLV).Provide clear, actionable insights to improve CPA, ROI, conversion rates, new funded account growth and overall acquisition efficiencySupport development of measurement and modelling frameworks including:Marketing Mix Modelling (MMM)Multi-Touch Attribution (MTA)Incrementality testingLTV and Propensity modelling2. Data Preparation & ReportingExtract, transform, and validate data from multiple sourcesBuild and maintain automated dashboards and reports to monitor acquisition performance.Own weekly performance insights reporting and monthly deep dives to inform budget and optimisation decisions.Support data integrity by ensuring consistency, accuracy, and alignment with internal standards.Collaborate with data engineering and governance teams to maintain secure and compliant data environments.3. Insight Generation & ExperimentationConduct deep-dive analysis to uncover audience behaviours, segment performance, and channel synergies.Support the acquisition experimentation roadmap across channels, creative, messaging, landing pages and incentives.Partner with performance marketers and Product to define test hypotheses, success metrics, and measure impact to validate scale opportunities.4. Stakeholder CollaborationWork closely with BI/Data Engineering to enhance data pipelines, tracking, event taxonomy and data structures that support accurate customer acquisition reportingCollaborate with Data team and agency on tagging, tracking, cookie-less measurement, audience enrichment and attribution improvements.Work closely with marketing, finance, and digital teams to connect acquisition data with wider business outcomes.Translate technical findings into clear, actionable recommendations for non-technical audiences.Present insights through compelling visualisations and concise storytelling.Skills and Competencies:2-3 years’ experience as a Data Analyst or Marketing Analyst, ideally in financial services, fintech, or another regulated sector.Familiarity with Snowflake and Google Big Query and exposure to marketing mix modelling or attribution analysis.Strong SQL skills and experience working with large datasets.Experience using data visualisation tools (e.g., Power BI, Tableau, Looker).Hands-on experience with digital marketing data sources (Google Ads, Meta Ads, GA4, CRM systems and CDP platforms).Working knowledge of Python or R for data analysis and automation.Knowledge of paid digital media,Understanding of marketing analytics concepts (CPA, ROI, funnel analysis, attribution, CLV).Strong interest in AI and automation, with a desire to apply new technology to improve marketing performance and efficiencyExcellent communication skills, with the ability to explain complex data insights clearly.Excellent attention to detail.Project management and multi-tasking skills.Good stakeholder management skills.Proactive self-learner with a continuous improvement mindset.About UsAJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years and in 2024 named a Great Place to Work®.At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.What we offer:Starting salary of £45,000 - £55,000Starting holiday entitlement of 26 days, increasing up to 31 days with length of service and a holiday buy and sell schemeA choice of pension schemes with matched contributions up to 7%Discretionary bonus schemeAnnual free share awards schemeBuy As You Earn (BAYE) SchemeHealth Cash Plan – provided by Simply HealthDiscounted private healthcare scheme and dental planEmployee Assistance ProgrammeBike loan schemeSick pay+ pledgeEnhanced maternity, paternity, and shared parental leaveLoans for travel season ticketsDeath in service schemePaid time off for volunteer workCharitable giving opportunities through salary sacrificeCalendar of social events, including monthly payday drinks, annual Christmas party, summer party and much morePersonal development programmes built around you and your career goals, including access to personal skills workshopsMonthly leadership breakfasts and lunchesCasual dress codeAccess to a range of benefits from our sponsorship dealsHybrid working:At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.
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  • Complaints Coordinator  

    - Manchester
    Job DescriptionDue to growth we are now recruiting for a customer rela... Read More
    Job Description

    Due to growth we are now recruiting for a customer relations coordinator to join our customer services department. The main purpose of the role is to ensure that we treat all complainants fairly, by ensuring that all complaints that are subject to FCA and internal business requirements are handled appropriately. Key responsibilities:Recording all complaints subject to FCA Dispute Resolution: Complaints Sourcebook requirements accurately.Ensuring complaints are acknowledged promptly in line with FCA requirements and internal procedures and SLA's.Undertaking investigative work in order to produce a formal response to each complaint.Issuing final response letters in relation to each complaint within internal and FCA timeframes ensuring they are detailed and clear.Ensuring that full, detailed records are maintained in relation to the complaint investigation and sign off on response and any compensation.Ensuring that payment arrangements in relation to any compensation or ex gratia payment are followed up and that payment is made.Maintaining the information on the Complaints Management SystemAssisting the Customer Relations Manager in any other areas as required.Competence, knowledge and skills:Previous experience in an informal and formal complaints based role.Significant experience of working in a financial services administration role.Exceptional customer focus and passion for achieving the right outcomes for our customers.Excellent letter writing skills.Exceptional inter personal skills in dealing with customers, advisers and internal departments.Meticulous attention to detail in ensuring records of all complaints are detailed and the audit trail is maintained at all times.Knowledge of FCA requirements for complaints handling.Strong knowledge of the financial services industry.Knowledge of pension administration, ISAs  is desirable but not essential.A background in dealing would be of strong benefit, but is not essential.For internal applications the closing date will be 14 November About us:AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years and in 2025 named a Great Place to Work®.At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.Our perks and benefits:Starting salary of £28,840Starting holiday entitlement of 25 days, increasing up to 31 days with length of service and a holiday buy and sell schemeA choice of pension schemes with matched contributions up to 6%Discretionary bonus schemeAnnual free share awards schemeBuy As You Earn (BAYE) SchemeHealth Cash Plan – provided by SimplyHealthDiscounted private healthcare scheme and dental planFree on-site gym providing a wide range of free classesEmployee Assistance ProgrammeBike loan schemeSick pay+ pledgeEnhanced maternity, paternity, and shared parental leaveDiscounted nursery fees at Kids Planet on Exchange QuayLoans for travel season ticketsDeath in service schemePaid time off for volunteer workCharitable giving opportunities through salary sacrificeCalendar of social events, including monthly payday drinks, annual Christmas party, summer party and much moreParking at Exchange Quay (Subject to availability)Personal development programmes built around you and your career goals, including access to personal skills workshopsOngoing technical trainingProfessional qualification supportTalent development programmesPeer recognition scheme, with rewards including restaurant and shopping vouchers or time offMonthly leadership breakfasts and lunchesCasual dress codeAccess to a range of benefits from our sponsorship dealsHybrid working:At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend 50% per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.
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  • Complaints Coordinator  

    - Manchester
    Job DescriptionDue to growth we are now recruiting for a customer rela... Read More
    Job DescriptionDue to growth we are now recruiting for a customer relations coordinator to join our customer services department. The main purpose of the role is to ensure that we treat all complainants fairly, by ensuring that all complaints that are subject to FCA and internal business requirements are handled appropriately. Key responsibilities:Recording all complaints subject to FCA Dispute Resolution: Complaints Sourcebook requirements accurately.Ensuring complaints are acknowledged promptly in line with FCA requirements and internal procedures and SLA's.Undertaking investigative work in order to produce a formal response to each complaint.Issuing final response letters in relation to each complaint within internal and FCA timeframes ensuring they are detailed and clear.Ensuring that full, detailed records are maintained in relation to the complaint investigation and sign off on response and any compensation.Ensuring that payment arrangements in relation to any compensation or ex gratia payment are followed up and that payment is made.Maintaining the information on the Complaints Management SystemAssisting the Customer Relations Manager in any other areas as required.Competence, knowledge and skills:Previous experience in an informal and formal complaints based role.Significant experience of working in a financial services administration role.Exceptional customer focus and passion for achieving the right outcomes for our customers.Excellent letter writing skills.Exceptional inter personal skills in dealing with customers, advisers and internal departments.Meticulous attention to detail in ensuring records of all complaints are detailed and the audit trail is maintained at all times.Knowledge of FCA requirements for complaints handling.Strong knowledge of the financial services industry.Knowledge of pension administration, ISAs is desirable but not essential.A background in dealing would be of strong benefit, but is not essential.For internal applications the closing date will be 14 November About us:AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years and in 2025 named a Great Place to Work®.At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.Our perks and benefits:Starting salary of £28,840Starting holiday entitlement of 25 days, increasing up to 31 days with length of service and a holiday buy and sell schemeA choice of pension schemes with matched contributions up to 6%Discretionary bonus schemeAnnual free share awards schemeBuy As You Earn (BAYE) SchemeHealth Cash Plan – provided by SimplyHealthDiscounted private healthcare scheme and dental planFree on-site gym providing a wide range of free classesEmployee Assistance ProgrammeBike loan schemeSick pay+ pledgeEnhanced maternity, paternity, and shared parental leaveDiscounted nursery fees at Kids Planet on Exchange QuayLoans for travel season ticketsDeath in service schemePaid time off for volunteer workCharitable giving opportunities through salary sacrificeCalendar of social events, including monthly payday drinks, annual Christmas party, summer party and much moreParking at Exchange Quay (Subject to availability)Personal development programmes built around you and your career goals, including access to personal skills workshopsOngoing technical trainingProfessional qualification supportTalent development programmesPeer recognition scheme, with rewards including restaurant and shopping vouchers or time offMonthly leadership breakfasts and lunchesCasual dress codeAccess to a range of benefits from our sponsorship dealsHybrid working:At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend 50% per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. Read Less
  • Interim Senior CRM Manager  

    - London
    Job DescriptionWe’re looking for an experienced Senior CRM Manager wit... Read More
    Job DescriptionWe’re looking for an experienced Senior CRM Manager with hands on Bloomreach expertise to join AJ Bell on a 6-month fixed term contract.You’ll play a key role in enhancing, strengthening, and future proofing our CRM operations as the team continues to grow and evolve. This is a hands on, delivery focused role for someone who thrives on improving processes, ensuring quality, and upskilling others in Bloomreach best practice.You’ll take ownership of CRM activity across BAU and campaign work, ensuring accuracy, compliance, and timeliness, while embedding best practice processes and coaching a growing team to confidently manage Bloomreach.What You’ll Do:Oversee the daily operations of the CRM team, managing workloads, priorities, and delivery timelines across BAU and campaign activity.Act as the final QA checkpoint for all CRM communications, ensuring the right message reaches the right customer, at the right time.Review and re-document CRM processes (including approvals and governance), creating clear, user friendly documentation.Work with internal stakeholders to embed new ways of working and drive accountability across teams.Ensure adherence to Consumer Duty requirements, including process compliance and testing.Progress several paused or complex CRM projects, such as IP warm-up, triggered/automated journeys, onboarding and lifecycle communications, and exploring new channels like push notifications.Collaborate closely with the Data Team on data and scenario dictionaries and ongoing Bloomreach development work.Manage the relationship with Bloomreach to ensure full utilisation and optimisation of platform capabilities.Support and upskill newer team members, building confidence and capability in Bloomreach and CRM best practice.About You:You’re an experienced Bloomreach user or subject matter expert who can hit the ground running and train others.You have previous experience in financial services or another regulated environment.You’re process driven, methodical, and take pride in getting the details right.You’re a confident people manager who enjoys developing individuals and creating structure within teams.You have strong communication skills and can engage with cross-functional stakeholders to drive alignment and improvement.About UsAJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years and in 2024 named a Great Place to Work®.At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.What we offer:Competitive starting salaryStarting holiday entitlement of 27, increasing up to 31 days with length of service and a holiday buy and sell schemeA choice of pension schemes with matched contributions up to 8%Discretionary bonus schemeAnnual free share awards schemeBuy As You Earn (BAYE) SchemeHealth Cash Plan – provided by Simply HealthDiscounted private healthcare scheme and dental planFree gymEmployee Assistance ProgrammeBike loan schemeSick pay+ pledgeEnhanced maternity, paternity, and shared parental leaveLoans for travel season ticketsDeath in service schemePaid time off for volunteer workCharitable giving opportunities through salary sacrificeCalendar of social events, including monthly payday drinks, annual Christmas party, summer party and much morePersonal development programmes built around you and your career goals, including access to personal skills workshopsMonthly leadership breakfasts and lunchesCasual dress codeAccess to a range of benefits from our sponsorship dealsHybrid working:At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany