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  • A

    Senior Technical Account Manager - Payments  

    Airwallex
    - London
    Apply Now
    About AirwallexAirwallex is the only unified payments and financial pl... Read More
    About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.Attributes We ValueWe hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.About the teamThe Enterprise Business team partners with some of the most sophisticated and high-potential businesses in the world, helping them leverage Airwallex’s products to scale globally. We work closely with product, engineering, marketing and operations teams to solve complex problems for our customers and deliver long-term value. You’ll join a collaborative, ambitious and supportive team that thrives on ownership, customer impact and continuous improvement.What you'll doAs a Technical Account Manager, you’ll be the trusted technical advisor for a portfolio of enterprise and high‑growth customers across Europe. You’ll sit at the intersection of product, engineering and commercial teams: guiding complex API integrations, troubleshooting issues, and using data to drive adoption, expansion and long‑term retention. You’ll combine deep technical understanding of APIs and payment flows with strong stakeholder management skills – from hands‑on engineers through to senior commercial leaders.This role is based in London, with a 3 days in office policy.Responsibilities:Act as the technical owner for a portfolio of customers integrating and scaling on Airwallex’s platforms (APIs, SDKs and system integrations), with a solid understanding of complex technical architectures.Build deep, hands‑on expertise in Airwallex’s payment, treasury, issuing and embedded finance products, advising customers on best‑practice integration patterns and optimisation opportunities.Diagnose and resolve complex technical and operational challenges across the stack, coordinating with Commercial, Engineering, Product and Compliance teams to drive timely, high‑quality outcomes.Serve as a strategic technical partner for enterprise clients: understand their roadmap and priorities, align Airwallex solutions to their goals, and proactively manage the post‑sale relationship to drive adoption, growth and retention.Plan and lead regular business and technical reviews (e.g. QBRs) with the commercial owner, surfacing insights on performance, risks and opportunities – and turning them into clear action plans.Own technical escalations for your accounts, providing calm, structured leadership through incidents and ensuring clear, executive‑ready communication throughout.Partner closely with Account Executives and Account Managers to identify and shape expansion opportunities (upsell and cross‑sell), contributing technical insight into account plans and commercial proposals.Use product usage data, commercial metrics and client health indicators to monitor account health, prioritise initiatives, and recommend strategies that improve outcomes for both customers and Airwallex.Stay current on the European payments and fintech landscape (including regulations such as PSD2 and local market nuances) and translate that knowledge into practical guidance for customers.Communicate complex technical concepts clearly and confidently to both technical and non‑technical stakeholders, adapting your style across cultures and audiences.Who you areWe're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.Minimum qualifications:5+ years in a technical customer‑facing role (e.g. Technical Account Manager, Solutions Consultant, Technical CSM, Implementation Manager) within payments, fintech, SaaS or financial services.Strong technical foundation with solid understanding of APIs, SDKs, webhooks and system integrations, and the ability to quickly grasp complex technical architectures.Proven, hands‑on experience designing, implementing and supporting integrations for payment or similar financial product stacks.Demonstrated track record of diagnosing and solving complex technical and operational issues, working through cross‑functional teams to drive resolution.Experience acting as a trusted technical advisor to enterprise customers, including managing post‑sale relationships, leading structured reviews (e.g. QBRs) and handling high‑stakes escalations.Evidence of a commercial mindset – comfortable partnering with sales and account management teams to identify and shape upsell and cross‑sell opportunities.Fluency in English, with excellent written and verbal communication skills and the ability to clearly explain technical concepts to both engineers and senior non‑technical stakeholders.Self‑starter who thrives in a fast‑paced, high‑growth environment, able to manage multiple complex accounts and willing to travel within Europe as required.Preferred qualifications:Deep domain knowledge of the European payments, fintech or financial services landscape, including familiarity with regulations such as PSD2, SEPA and major local payment methods.Proficiency in at least one additional major European language (e.g. German, French, Spanish or Dutch) to support client engagement across the region.Experience using data and analytics (e.g. dashboards, logs, basic querying) to monitor product usage, understand client behaviour and inform recommendations or prioritisation.Background working closely with or within Product, Engineering, Compliance and Operations teams, with a track record of influencing roadmaps based on customer needs and market insights.Prior experience in a scale‑up or similar high‑growth environment, with comfort navigating ambiguity and contributing to building new processes and best practices.About the teamApplicant Safety Policy: Fraud and Third-Party RecruitersTo protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.Compensation Range: 85K - 120KLocationUK - LondonEmployment TypeFull timeLocation TypeHybridDepartmentMerchant ServicesMerchant ServicesCompensation85K – 120K • Offers Equity • Offers BonusAirwallex promotes fair compensation practices in accordance with applicable national, federal, state, and local law.These expected base pay ranges are based on information at the time this post was generated and represent the company’s good faith minimum and maximum ranges for this role at the time of posting.The actual compensation offered to a candidate will be dependent upon multiple factors, including but not limited to relevant experience, skills and other qualifications, geographic location as noted, internal equity, and other external market factors.Certain roles may be eligible for other compensation including, but not limited to, annual bonuses, commissions, RSUs, or other forms of compensation in addition to the established salary range.Benefits vary by country and employment type in accordance with local statutory requirements. All employees receive at least the statutory minimum for paid annual leave and public holidays, with many of our locations offering additional company-provided vacation days.For example, for US-based employees, they are eligible to participate in medical, dental, and vision insurance, a 401(k) plan, short-term and long-term disability, basic life insurance, and well-being benefits. US-based employees also receive 20 paid days of vacation and 12 paid days of company holidays in a calendar year.Further details about our compensation and benefits package are available upon request by contacting our Talent Acquisition team. Read Less
    Apply Now
  • A

    Account Executive, Mid-Market (Spend)  

    Airwallex
    - London
    Apply Now
    About AirwallexAirwallex is the only unified payments and financial pl... Read More
    About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.Attributes We ValueWe hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.We are looking for an Account Executive to join our SME & Growth team. Airwallex aspires to partner with the most ambitious businesses globally. The SME & Growth sales team is where this partnership begins. Your primary focus will be bringing on new SME customers and leveraging your skills in pitching, negotiating and driving internal processes to set up our partnerships for success.We are looking for someone who has a passion for building relationships, selling, and negotiating, and a desire to revolutionize the way companies transact globally.If you have a customer-first mentality, are solution-focused, obsessively curious about everything, and have the desire to make an impact and grow yourself, our market, and our customers, then you have found your calling!Our UK team is growing, we are currently 110+ employees, working in a hybrid work environment with a minimum of 3 days per week in our London Office @ wells&more - GPE, Fitzrovia.What You'll Be Doing…Owning the full sales cycle, territory management from prospecting to closeBe accountable for increasing revenue and new client acquisition Representing Airwallex at client meetings and events (some travel required)Meticulous CRM usage and forecastingWhat You Bring...2+ years of experience in outbound business development, and 1+ years in a closing capacity with a Spend tool or similar is a mustTrack record of top performanceAbility to understand complex technical requirements and craft solutions across multiple productsPassionate about sales with the ability to develop and execute territory plans Strong presentation and communication skills, particularly for in-person meetings with multiple stakeholders (CXO)Superior verbal and written communication skills in English At Airwallex you’ll have the ability to make an impact in a rapidly growing, global fintech. We want you to share in our success, which is why you’ll be offered a competitive salary plus valuable equity within Airwallex. We also like to ensure we create the best environment for our people by providing a collaborative open office space with a fully stocked kitchen. We organize regular team-building events and we give our people the freedom to be creative.Applicant Safety Policy: Fraud and Third-Party RecruitersTo protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.Compensation Range: 110K - 120KLocationUK - LondonEmployment TypeFull timeDepartmentSME & Growth BusinessSales, SME & GrowthCompensationOn Target Earnings 110K – 120K • Offers Equity • Offers CommissionAirwallex promotes fair compensation practices in accordance with applicable national, federal, state, and local law.These expected base pay ranges are based on information at the time this post was generated and represent the company’s good faith minimum and maximum ranges for this role at the time of posting.The actual compensation offered to a candidate will be dependent upon multiple factors, including but not limited to relevant experience, skills and other qualifications, geographic location as noted, internal equity, and other external market factors.Certain roles may be eligible for other compensation including, but not limited to, annual bonuses, commissions, RSUs, or other forms of compensation in addition to the established salary range.Benefits vary by country and employment type in accordance with local statutory requirements. All employees receive at least the statutory minimum for paid annual leave and public holidays, with many of our locations offering additional company-provided vacation days.For example, for US-based employees, they are eligible to participate in medical, dental, and vision insurance, a 401(k) plan, short-term and long-term disability, basic life insurance, and well-being benefits. US-based employees also receive 20 paid days of vacation and 12 paid days of company holidays in a calendar year.Further details about our compensation and benefits package are available upon request by contacting our Talent Acquisition team. Read Less
    Apply Now
  • A

    Director of Product Design - Payments  

    Airwallex
    - London
    Apply Now
    About AirwallexAirwallex is the only unified payments and financial pl... Read More
    About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.Attributes We ValueWe hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.We are seeking a visionary, hands-on Director of Product Design to define the future of Airwallex’s payments platform, the global infrastructure that powers how businesses accept payments online and in-person across currencies, methods, and markets. You will own the design strategy and execution of our core payments capabilities, including global e-commerce, point-of-sale, one-click-checkout, and risk and compliance-critical experiences.You’ll partner closely with product and engineering leaders across Payments and Risk teams, and lead a high-performing team of product designers building powerful payment experiences, APIs, and workflows.ResponsibilitiesProduct & Design StrategyDefine a clear, opinionated design strategy for how customers understand and use cash, high-yield, and credit accounts, and inter-account transfers as their organisation grows.Partner with PM leaders to frame problems, prioritise opportunities, and ensure design is embedded early in product strategy, not only at execution time.Establish moving money into, within, and out of Airwallex as a user experience foundation that other product areas (e.g. Spend management, Subscription billing, etc.) can build on top of.Design Leadership & ExecutionLead end-to-end experience design: Oversee research, object modeling, interaction design, research and testing, and UI design for your team’s products and features.Raise the quality bar: Set and maintain a world-class standard for UX and UI quality in complex, data-rich screens (e.g. tables, charts, reconciliation views, approvals), ensuring work is robust and polished across desktop, mobile web, and native mobile apps.Drive a rigorous discovery and validation practice: Ensure your teams use research, experimentation, and product analytics to understand customer behaviour.Build a collaborative, growth-oriented design practice: Help shape the rituals, feedback practices, and shared standards that keep designers connected across regions and domains.Integrate with design systems and platform patterns: Collaborate with the design system team to ensure your team’s experiences use and extend shared patterns.People Leadership & Org BuildingLead and grow a high-performing design team: Manage and develop senior and staff-level product designers across our London and Singapore design studios, setting clear expectations for impact, craft, and ownership.Create healthy, effective design-product-engineering partnerships: Develop ways of working that make collaboration with PMs and engineers productive, with design engaged from problem framing through to launch and iteration.RequirementsExperience: 12+ years in product / UX design with significant time spent on complex, system-heavy products (e.g. B2B SaaS, developer platforms, financial or payments products). 4+ years leading designers, including managing senior designers or design managers.Domain knowledge: Experience in online payments, risk & compliance, or adjacent financial products.Design craft & systems thinking: Deep strengths in interaction design, information architecture, and UX for complex workflows and data-heavy products. Able to think at both the screen and system level: flows, states, permissions, object relationships, and edge cases.Leadership & influence: Proven ability to set vision, align stakeholders, and lead multi-quarter initiatives that cut across multiple domains and teams. Comfortable debating trade-offs with senior product and engineering leaders, and advocating for customer outcomes with clarity and pragmatism.Data- and research-informed: Familiar with partnering closely on user research and quantitative analysis to inform decisions, validate designs, and measure impact.Communication & storytelling: Excellent written and verbal communication skills, with the ability to make complex financial and technical concepts accessible to diverse audiences.Adaptability: Thrives in a fast-paced, high-growth environment with evolving priorities and ambiguous constraints.Nice to HavesBackground working with API products and developer-facing experiences.Degree in Design, HCI, Computer Science, or a related field.Working at AirwallexWe work in a hybrid model, with teams collaborating in-office and remotely across regions.Airwallex is a high performance, high responsibility, high impact workplace where you’ll be expected to take ownership and ship meaningful work.If you’re excited to design the financial operating system for modern businesses and lead a pivotal part of that experience, we’d love to hear from you.Applicant Safety Policy: Fraud and Third-Party RecruitersTo protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.LocationUK - LondonEmployment TypeFull timeLocation TypeHybridDepartmentDesignProduct Design Read Less
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  • A

    Global Customer Insights Lead  

    Airwallex
    - London
    Apply Now
    About AirwallexAirwallex is the only unified payments and financial pl... Read More
    About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.Attributes We ValueWe hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.About the RoleAs our founding Global Customer Insights Lead, you will establish the company's definitive source of truth for customer understanding, spanning NPS, competitive intelligence, and executive-level insight.This is a high-impact strategic leadership role for a curious, rigorous thinker who thrives at the intersection of data and narrative. You will stay close to our customers, synthesize qualitative and quantitative signals, and translate insight into decisions that meaningfully shape product direction, customer experience, go-to-market priorities, and overall company strategy.You will own our global NPS and customer insight agenda, build and lead a high-performing insights team from the ground up, partner closely with Product and senior leadership, and define how AI can be applied responsibly to scale research, feedback analysis, competitive monitoring, and knowledge sharing across the organization.This role is based in London, UK.What You Will DoEstablish the charter, roadmap, metrics, and governance for a trusted and scalable global customer insights functionOwn the company-wide NPS program end-to-end, including survey design, driver analysis, executive reporting, and action planning in partnership with business ownersPartner closely with Product to surface customer pain points, validate opportunities, inform roadmap prioritization, and measure the customer impact of product launchesLead customer segmentation, persona development, journey analysis, and win/loss research to clarify who we serve, why we win, and where we need to improveBuild a disciplined customer listening system that draws from interviews, surveys, feedback channels, support themes, sales signals, and product usage dataMaintain a clear and current view of competitive dynamics and customer switching behavior to help leadership understand where we are differentiated and where we are at riskTranslate complex customer insights into compelling executive narratives for leadership reviews, board materials, investor discussions, strategic planning, and major company decisionsPartner with Marketing and GTM teams to sharpen customer understanding, refine positioning, strengthen proof points, and identify growth opportunitiesBuild dashboards and reporting systems in close partnership with Data and Analytics teams, leveraging tools such as Looker, Databricks, SQL, and AI-enabled analysis workflowsHire, develop, and lead a high-performing distributed team of researchers, analysts, and competitive intelligence specialists across time zonesSet and uphold the standard for quality insight work with rigorous methods, practical recommendations, clear storytelling, and measurable business impactWho You AreMinimum Qualifications8+ years of experience in customer insights, NPS/VoC, market research, competitive intelligence, strategy, consulting, fintech, payments, or B2B SaaSA strategic leader who can operate effectively at the executive level while remaining close to the details of customer research and dataProven experience building or scaling insight programs, research systems, dashboards, operating rhythms, or teams in fast-moving and ambiguous environmentsDeep expertise in qualitative and quantitative research methods, including customer interviews, surveys, segmentation, driver analysis, and win/loss researchStrong product partnership experience, with a track record of turning customer evidence into actionable roadmap input and product strategy recommendationsExceptional analytical and storytelling skills, with the ability to synthesize complex, multi-source signals into clear, concise, and decision-ready recommendationsProficiency with data and analytics tools, including SQL, Looker, Databricks, survey platforms, and customer feedback systemsPractical fluency with AI tools and methodologies, including leveraging AI to enhance research synthesis, sentiment mining, competitive monitoring, knowledge management, and insight workflowsStrong stakeholder management and influencing skills across Product, Marketing, GTM, Strategy, Data, and executive teamsDemonstrated experience hiring, managing, and coaching high-performing distributed teamsPreferred QualificationsBackground in fintech, payments, financial services, or high-growth B2B technologyTrack record of producing C-suite, board, or investor-facing insight deliverablesExperience owning or transforming a global NPS, VoC, or customer listening programComfort operating across time zones and collaborating effectively with global teamsApplicant Safety Policy: Fraud and Third-Party RecruitersTo protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.LocationUK - LondonEmployment TypeFull timeDepartmentOperationsOperations Strategy Read Less
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  • A

    Associate Director, Obligations Management  

    Airwallex
    - London
    Apply Now
    About AirwallexAirwallex is the only unified payments and financial pl... Read More
    About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.Attributes We ValueWe hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.About the teamThe Regulatory & Compliance team helps Airwallex grow responsibly as a global financial platform. We work at the intersection of law, regulation, risk, and business execution, partnering closely with teams across the company to navigate complexity, enable growth, and protect the trust our customers, partners, and regulators place in us. It’s a team for people who are thoughtful, practical, and energized by solving hard problems in a fast-moving, highly regulated environment.What you'll doAs the Associate Director, Obligations Management, you will own the central governance infrastructure that identifies, catalogs, and tracks regulatory and financial partner requirements across Airwallex’s footprint. Sitting as a global central team, you will lead the architecture and maintenance of the global obligations register, mapping complex statutory and clearing-partner mandates directly to internal compliance controls.You will also oversee the institutional RFI knowledge base and the central global audit register, ensuring traceability of control performance and tracking issue lifecycles through to verified closure. You will partner extensively with Regional Regulatory Legal, Local Regulatory Compliance, Internal Audit, and Second-Line Risk teams to transform abstract legal mandates into a structured, data-driven, and audit-ready compliance inventory.This role holds a global mandate and can be based in the US or EMEA.ResponsibilitiesArchitect, scale, and maintain the central Global Obligations Register, comprehensively cataloging all international regulatory rules, statutory laws, and Tier-1 financial partner requirements alongside their respective compliance controls.Collaborate closely with the Risk team to ensure all mapped compliance controls and reporting obligations within the registry are structured effectively for independent monitoring, validation, and testing.Manage and continuously evolve the centralized global RFI knowledge base, synthesizing data and insights from local Regulatory Compliance teams to curate uniform, legally defensible evidence portfolios for banking partners and regulatory bodies.Own the global central audit register, tracking internal audit findings, external examination gaps, and material regulatory issues to drive accountability and verify robust root-cause remediation before deadlines.Partner with Regional Regulatory Legal teams to ingest ongoing legal interpretations and horizon scanning data, ensuring the global obligations registry is dynamically updated to prevent compliance gaps or control drift.Direct and scale a high-performing obligations management team, replacing manual trackers and spreadsheet dependencies with advanced, scalable GRC tooling and automated compliance dashboards.Who you areWe're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.Minimum qualifications10 to 12+ years of experience within corporate governance, regulatory compliance, internal audit, or operational risk management inside a highly regulated financial services, fintech, or banking environmentAt least 3 to 5+ years of experience managing a compliance inventory, regulatory obligations framework, or GRC program at a senior level within a multi-jurisdictional environmentProven track record of constructing complex compliance matrices, mapping internal controls to international laws, supervising audit registers, and managing institutional RFI mechanismsA high-ownership, systematic approach to problem-solving, with exceptional corporate drafting skills and the cross-functional agility to align decentralized regional teams with central hub standardsPreferred qualificationsBachelor's degree in Law, Public Policy, Risk Management, Business Administration, or a related structured analytical disciplineJuris Doctor (JD), Master of Laws (LLM), or a Master's degree in Regulatory Compliance, Risk Management, or Business AdministrationProfessional designations such as Certified Anti-Money Laundering Specialist (CAMS), Certified Internal Auditor (CIA), or equivalent GRC-related credentialsDeep experience working within a high-growth cross-border payments company, top-tier neobank, or API-driven digital platform handling high volumes of regulated transactionsDirect experience selecting, deploying, or configuring institutional Governance, Risk, and Compliance (GRC) software systems to automate policy mapping and issue remediation workflowsApplicant Safety Policy: Fraud and Third-Party RecruitersTo protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.LocationNL - Amsterdam; UK - LondonEmployment TypeFull timeLocation TypeHybridDepartmentRegulatory & ComplianceRegulatory Compliance Read Less
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  • A

    Head of Onboarding & FinCrime Operations  

    Airwallex
    - London
    Apply Now
    About AirwallexAirwallex is the only unified payments and financial pl... Read More
    About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.Attributes We ValueWe hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.About the team:Onboarding and FinCrime Operations is a global team responsible for KYC Operations, Name Screening and Transaction Monitoring at Airwallex globally. This is a first-line-of-defence team and the largest part of the Operations division. You will partner closely with 2LOD Financial Crime Compliance (including the MLRO teams), Risk Product and Commercial leaders across our key markets.The team is passionate about operational excellence and delivering an exceptional end-to-end customer experience. The team thrives in a fast-paced, collaborative environment and is committed to continuous learning, innovation and growth.What you’ll do:As the Head of Onboarding and FinCrime Operations, you will lead a global team responsible for defining procedures and delivering operational excellence in new client onboarding and periodic review. You will ensure that Airwallex champions high standards for integrity, judgement and documentation in all aspects of financial crime operations.Responsibilities:Own the vision, strategy and execution for Onboarding and FinCrime OperationsBuild, lead and develop high-performing a globally distributed team, managing capacity to reflect business growthOwn the location and resourcing strategy of the team, solving for 24/7 coverage, quality of customer experience and cost efficiencyCreate a repeatable & scalable operating rhythm, including clear OKRsTake a data-driven approach to performance managementStrike the right balance between risk, customer experience and commercial impact, ensuring timely, high-quality decision making and communicationsDrive continuous improvement in the quality of procedures, playbooks and control frameworks, aligned to Airwallex financial crime and fraud policies defined by 2LOD and partnering closely with Risk Product and EngineeringEnsure that Airwallex continues to improve the quality and consistency of documentationLead AI transformation of the Onboarding and FinCrime Operations teamsThis role will be based in either London or Singapore.Who are you:We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.Minimum qualifications:Proven experience, including senior leadership in large-scale, multi-jurisdiction operations in a regulated financial-services or payments/fintech businessDeep knowledge of AML/CTF, sanctions, KYC, transaction monitoring and investigations processes and controls and how they map into first-line operationsProven track record of scaling FinCrime and/or Onboarding Operations across multiple product lines and geographies, and of building globally consistent performanceDemonstrated delivery of automation/AI-led transformation in an operations setting (or clear strategic + technical fluency to lead it)Strong commercial and analytical judgement — comfortable framing decisions in unit economics, scalability and return on investmentTrack record of operating at the Operations–Product–Risk intersection and driving cross-functional outcomes without full reporting-line authorityExperience managing outsourced / BPO / offshore capacity at scalePreferred experience:Cross-border payments; multi-entity, multi-licence environmentsComfort with a highly technical, API-first productDemonstrable evidence of driving tooling and rule evolution with Risk Product & Data teamsExperience of AI transformation in Onboarding and FinCrime OperationsTop-tier consulting or operator-investor background (structured thinking under ambiguity)Relevant professional certification (e.g., CAMS, ICA, ACAMs etc.) would be a strong plusApplicant Safety Policy: Fraud and Third-Party RecruitersTo protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.LocationUK - LondonEmployment TypeFull timeDepartmentOperationsFinancial Crime Operations Read Less
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    Safeguarding Manager, Treasury  

    Airwallex
    - London
    Apply Now
    About AirwallexAirwallex is the only unified payments and financial pl... Read More
    About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.Attributes We ValueWe hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.The OpportunityAn exciting opportunity has come up to join Airwallex as a Manager in our Treasury team. This role will focus on building robust payment reconciliation frameworks and safeguarding processes across our global payment flows, ensuring customer funds are protected and financial operations run seamlessly end to end. You will create transparency on cash positions, safeguarding compliance, and reconciliation performance, providing senior management with the insights they need to manage risk and support scalable growth. This role will specifically focus on the requirements in the UK.The Manager will also work closely with Product & Engineering, Operations, and Legal & Compliance to design and enhance reconciliation tooling, safeguarding controls, and financial operations workflows, playing an integral role in product development and continuous process improvement as Airwallex builds the global financial infrastructure that empowers businesses to operate anywhere, anytime.ResponsibilitiesDeep expertise in UK safeguarding requirements under the EMRs 2011 and PSRs 2017, including FCA guidance (e.g. Chapter 10 safeguarding expectations, notification/approval for changes in safeguarding method).Proven experience designing, documenting, and operating safeguarding frameworks for EMIs / PSPs, including policies, operating procedures, fund-flow diagrams, and calculation logic for relevant funds (e‑money and, ideally, intragroup payment services).Strong hands-on background with daily safeguarding operations: segregation of client funds, safeguarding calculations, reconciliation of required vs actual balance, incident classification and reporting, and interaction with safeguarding banks and custodians.Demonstrated ability to partner cross‑functionally (Regulatory Compliance, Legal, Treasury, Product, Engineering, Financial Operations) to translate regulatory obligations into scalable system requirements, dashboards, and automated workflows.Experience preparing for and responding to external safeguarding audits and regulatory reviews, including evidence gathering, remediation plans, and ongoing governance/MI to Boards and senior management.Strong analytical and data skills with the ability to work with complex transactional and ledger data, assess safeguarding breaks and root causes, and drive process and control enhancements across payment flows, reconciliations, and client money management.QualificationsProfessional experience in safeguarding, client money, or prudential/conduct regulation within an EMI, PSP, bank, or fintech environment;Strong working knowledge of UK regulatory frameworks, and related expectations around governance, MI, and incident reporting;Background in Finance, Treasury, Risk, Compliance, or Financial Operations, ideally with a degree in Finance, Economics, Law, Accounting or a related discipline;Demonstrable experience designing and operating controls: daily safeguarding calculations, reconciliations, incident management, documentation (policies/SOPs), and interaction with safeguarding banks/custodians;Proven ability to work with complex data sets and financial systems (SQL/Excel/BI tools), analyse safeguarding and reconciliation outputs, and translate findings into clear actions and recommendations;Excellent stakeholder management and communication skills, with a track record of partnering across Regulatory Compliance, Legal, Product, Engineering, Treasury and Operations and engaging confidently with senior management, auditors, and regulators.Applicant Safety Policy: Fraud and Third-Party RecruitersTo protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.LocationUK - LondonEmployment TypeFull timeDepartmentFinance & Corporate DevelopmentTreasury Read Less
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  • A

    Head of Risk Operations  

    Airwallex
    - London
    Apply Now
    About AirwallexAirwallex is the only unified payments and financial pl... Read More
    About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.Attributes We ValueWe hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.About the team:Risk Operations is a global 1LOD team responsible for the Acquiring, Issuing and Credit Risk domains. The team handles cases and investigations across product domains, working closely with 2LOD and Commercial teams to ensure that Airwallex operates within its risk appetite. The team is passionate about operational excellence and delivering an exceptional end-to-end customer experience.What you’ll do:As the Senior Director/Head of Risk Operations, you will lead a global team responsible for defining procedures and delivering operational excellence across new client onboarding, periodic review and in-life behaviour. You will ensure that Airwallex champions high standards for integrity, judgement and documentation in all aspects of risk operations.Responsibilities:Own the vision, strategy and execution for Risk OperationsBuild, lead and develop high-performing a globally distributed teamOwn the location and resourcing strategy of the team, solving for 24/7 coverage, quality of customer experience and cost efficiencyCreate a repeatable & scalable operating rhythm, including clear OKRsTake a data-driven approach to performance managementStrike the right balance between risk, customer experience and commercial impact, ensuring timely, high-quality decision making and communicationsDrive continuous improvement in the quality of procedures, playbooks and control frameworks, aligned to Airwallex financial crime and fraud policies defined by 2LOD and partnering closely with Risk Product and EngineeringEnsure that Airwallex continues to improve the quality and consistency of documentationLead AI transformation of the Risk Operations teamThis role will be based in either London or Singapore.Who are you:We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.Minimum qualifications:Proven experience, including senior leadership in large-scale, multi-jurisdiction operations in a rapidly growing regulated financial-services or payments/fintech businessProven track record of scaling Risk Operations (at least 2 of Payments, Issuing and Credit) across multiple geographies, and of building globally consistent performanceBackground in Fraud Ops and ATO risk controlStrong commercial and analytical judgement — comfortable framing decisions in unit economics, scalability and return on investmentTrack record of operating at the Operations–Product–Risk intersection and driving cross-functional outcomes without full reporting-line authorityDemonstrated delivery of automation/AI-led transformation in an operations settingEvidence of big data/analytics (including SQL, DBX and BI tooling)Preferred experience:Cross-border payments; multi-entity, multi-licence environmentsExperience across Payments, Issuing and Credit RiskComfort with a highly technical, API-first productExposure to IPO readiness / public-company control environmentsTop-tier consulting or operator-investor background (structured thinking under ambiguity)Applicant Safety Policy: Fraud and Third-Party RecruitersTo protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.LocationUK - LondonEmployment TypeFull timeDepartmentOperationsRisk Operations Read Less
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  • A

    Senior Associate Regulatory Compliance  

    Airwallex
    - London
    Apply Now
    About AirwallexAirwallex is the only unified payments and financial pl... Read More
    About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.Attributes We ValueWe hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.About the teamThe Regulatory & Compliance Division (RCD) at Airwallex is a collaborative group of legal, compliance and risk management experts. We're passionate about safeguarding Airwallex's operations, fostering a culture of compliance and ethical conduct, and ensuring we navigate the global financial landscape with integrity. We provide expert guidance and support to all areas of the business, proactively identifying, mitigating, and managing legal, compliance and financial risks.The EMEA Regulatory Compliance Team forms part of the second line of defence (2LOD) at Airwallex whilst operating within the larger RCD function. We are a proactive and trusted business partner committed to enabling Airwallex’s growth and strategic goals by providing an advisory and oversight role. Our team culture is collaborative, impact-driven with a focus on continuous improvement. You’ll be part of a team that values transparency, empowerment, and high performance.This role is a newly created role with a specific focus on our UK business. This role will be a key member of the EMEA Regulatory Compliance Team, based in our London office with a direct line to the Senior Manager, Regulatory Compliance, UK.What you’ll doAs Senior Associate / Manager, Regulatory Compliance, UK, you will deliver on the regulatory engagement strategy for Airwallex in the UK. You will maintain our licensing responsibilities and coordinate with all internal and external parties as necessary to ensure compliance through the communication of regulatory requirements, cross-functional collaboration to productize solutions and offerings, implementation and execution of processes, accurate execution and filing of regulatory reports, renewal of registrations and licenses, end-to-end management of regulatory examinations, and interfacing with UK regulators (including the FCA) on ad-hoc inquiries. You will analyse new and existing products and provide guidance to ensure that our 2LOD controls are fit for purpose and comply with regulatory obligations, guide the first line business to enable the maturity of both customer-facing and internal back-office processes and product features.Responsibilities:Support the Airwallex Group’s expansion by managing the regulatory compliance components of licence authorisation processesAct as a key stakeholder in relation to licence applications, business plan updates and information requests between Airwallex and our regulatorsEnsure that our regulatory compliance and regulatory reporting obligations are maintained for all Airwallex Group entities in the UKSupport and / or manage on-site exams, inspections and audits (in collaboration with our RCD colleagues)Advise the business with respect to regulatory change initiatives with a particular focus on how to effectively manage compliance risk attached to new and evolving UK laws and FCA rulesDevelop policies, processes and provide advice in relation to regulatory risk obligations that exist within the 1st line businessManage regulatory compliance risk within the Airwallex Risk Management Framework and associated escalation process (inc. governance forums and board reporting)Advise the business in relation to conduct risk, Consumer Duty, complaints governance (including Financial Ombudsman Service escalations), and ethics matters relating to our financial services licencesDeliver the Compliance Monitoring Program through assisting with targeted and thematic reviews on a wide range of topics to ensure appropriate organisational maturityDeliver the Airwallex Group’s Compliance Training for employees and conduct ad-hoc training to specific business areas as requiredConduct ‘Proactive Special Ops’ projects to unlock business or operational issues to enable Airwallex to achieve its strategic goals more rapidlyWho you areWe're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.Minimum Qualifications:Bachelor’s degree with regulatory compliance experience in a financial institution, FinTech, legal / consulting firm, or combination of the above (minimum 4 years for Senior Associate; minimum 6 years for Manager)Familiarity with financial regulatory laws, rules, regulations and industry best practices in the UK (specifically FCA-regulated environments)Data proficiency - ability to work with data and leverage it for strategic decision-makingAbility to operate strategically and think creatively to solve complex regulatory compliance challengesSuperior communication skills, with the ability to clearly explain complex topics to a wide range of stakeholders including regulators, executive leadership, and front-line staffExperience with developing and/or maintaining a compliance program within a financial institution, preferably in respect of payments and e-money activityExposure to licensing processes, regulatory reporting, regulatory expansion, and RegTech or technology-driven compliance solutionsUnderstanding of financial products and related conduct risk, ethics, and controlsPreferred Qualifications:Experience dealing with the Financial Conduct Authority (FCA) and handling escalations to the Financial Ombudsman Service (FOS).Applicant Safety Policy: Fraud and Third-Party RecruitersTo protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.LocationUK - LondonEmployment TypeFull timeDepartmentRegulatory & ComplianceRegulatory Compliance Read Less
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  • A

    Associate Director, FCC Models & Product Risk  

    Airwallex
    - London
    Apply Now
    About AirwallexAirwallex is the only unified payments and financial pl... Read More
    About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.Attributes We ValueWe hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.About the TeamThe Financial Crime Compliance (FCC) team at Airwallex is a strategically vital function operating under a clear Three Lines of Defence model. As the independent second line, FCC owns the global AML/CTF programme, sanctions framework, risk assessment methodology, and governance infrastructure across all global entities. As Airwallex scales into new markets and deepens its engagement with global regulatory bodies, we are building a world-class compliance organization capable of managing complex financial crime risks at scale. This is an environment where you will tackle high-impact challenges, shape global fintech risk strategies, and help establish foundations for long-term growth.What you'll doThis role sits within the AML & Sanctions, Governance & Policy pillar of the FCC organization and serves as a critical bridge between regulatory intent and technical execution. In this role, you will serve as the global second-line authority and owner of financial crime detection models, risk analytics, and automated control frameworks. You will own the global methodology, thresholds, and data-scoring models used to identify and mitigate financial crime typologies, be accountable for model governance and liaison with Model Risk Management, and partner with Product Risk and CDO counterparts on technical control deployments as well as the FCC Investigations and FIU team for feedback loops on coverage and tuning optimization.This is a highly quantitative, technically fluent leadership position requiring deep comfort with production logic, automated systems, and data science architectures, balanced with a strong understanding of global AML/Sanctions compliance frameworks and data requirements. This role can be based in the US or EMEA.Responsibilities:Lead the global design and implementation of risk assessment methodologies and quantitative detection models for all financial crime typologies, including money laundering, sanctions circumvention, and behavioral anomalies.Own the quantitative architecture of Airwallex's automated customer risk-rating engines and corporate screening matrices, ensuring behavioral data, risk vectors, and corporate structures are weighted dynamically in real time.Translate complex global compliance obligations into precise, logic-driven product requirements, algorithmic triggers, and risk engineering roadmaps that Product Risk and Engineering teams can build against.Establish and enforce the second-line risk governance framework for new product launches, market expansions, and system changes, ensuring automated compliance controls are fully tested and integrated prior to deployment.Direct the ongoing calibration and statistical tuning of transaction monitoring systems and screening thresholds, utilizing advanced data analytics to minimize false positives while maintaining high detection rates.Govern the deployment of advanced analytics within the compliance ecosystem, including machine learning models and graph databases, while establishing data governance standards to ensure input pipeline integrity.Establish a robust model validation framework to independently test and verify the conceptual soundness, mathematical logic, and regulatory compliance of all financial crime models.Represent Airwallex’s automated model infrastructure before global regulators and Tier-1 banking partners, defending threshold choices, machine learning methodologies, and tuning strategies with statistical evidence.Who you areWe're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.Minimum qualifications:Bachelor’s degree in a highly quantitative or computational discipline such as Data Science, Computer Science, Statistics, Mathematics, Financial Engineering, or Econometrics.Practical fluency in big data environments, query languages (SQL), and algorithmic scripting languages (Python or R).8 to 12+ years of total experience within financial institutions or technology platforms, with at least 4+ years specifically leading teams focused on FCC model governance, compliance analytics, or transaction monitoring optimization.Deep experience designing, configuring, or tuning enterprise-grade transaction monitoring and sanctions screening engines (proprietary or vendor-based).Proven track record of running data-driven threshold tuning, Above-The-Line/Below-The-Line (ATL/BTL) testing, and statistical segmentations to optimize detection logic.Demonstrated experience defending automated models, tuning choices, and risk-scoring methodologies to global regulators and institutional clearing bank partners.Experience establishing or scaling a model inventory and independent validation framework in line with international regulatory benchmarks.Preferred qualifications:Master’s degree or Ph.D. in Data Science, Artificial Intelligence, Quantitative Finance, or a highly analytical MBA.CAMS-RM (Risk Management), ICA International Diploma in Financial Crime Risk, or technical certifications in Machine Learning or Big Data architectures.Direct experience managing financial crime models in a cloud-native, API-first environment where transaction decisions must be executed algorithmically in milliseconds.Proven track record of moving advanced machine learning, neural networks, or behavioral anomaly detection models out of testing and into live, global compliance operations safely and transparently.Experience utilizing graph databases and link analysis to identify complex, multi-layered financial networks and corporate structures.Experience leading cross-functional squads of data scientists, data engineers, and traditional compliance subject matter experts, acting as a translator between code, mathematics, and regulatory mandates.Applicant Safety Policy: Fraud and Third-Party RecruitersTo protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.LocationNL - Amsterdam; UK - London; US - PortlandEmployment TypeFull timeDepartmentRegulatory & ComplianceFinancial Crime Compliance Read Less
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