About the Role
The West Cliff Hotel is looking for an experienced and commercially minded Sales & Events Manager to lead the planning, sale and delivery of memorable events. This role sits at the centre of the guest experience — combining relationship-driven sales with hands-on operational delivery.
From the first enquiry to post-event follow-up, you’ll take full ownership of conferences, weddings, private functions and corporate events, ensuring each one is delivered seamlessly, profitably and to the highest standard. You’ll work closely with clients to understand their vision, guiding them through the possibilities the hotel offers while maximising revenue opportunities along the way.
This is a visible, proactive role that requires flexibility, confidence and a genuine passion for hospitality.
What You’ll Be Doing
You’ll be responsible for planning and coordinating every element of events, bringing together logistics, catering, space planning and guest services to create polished, professional experiences. Working directly with clients, you’ll shape their ideas into well-structured, achievable plans, managing expectations while ensuring exceptional service at every touchpoint.
Commercial awareness will be key, as you manage event budgets and identify opportunities to upsell services and products that enhance the guest experience and drive revenue. You’ll liaise closely with suppliers, vendors and internal hotel teams to ensure everyone is aligned and prepared, developing clear timelines and schedules to keep delivery on track.
On event days, you’ll take ownership on site, overseeing operations and responding calmly and confidently to ensure everything runs smoothly — including evenings and weekends when required. Following each event, you’ll review feedback and outcomes to continuously improve both the guest journey and commercial performance.
Alongside your events responsibilities, you’ll be an active member of the hotel’s management team, attending weekly sales and management meetings and undertaking Duty Management shifts as part of the wider operational leadership.
What We’re Looking For
We’re looking for someone with proven experience in sales, events or hospitality management who enjoys balancing commercial focus with outstanding service delivery. You’ll be highly organised, confident communicating with a wide range of clients and stakeholders, and comfortable managing multiple priorities in a fast-paced environment.
A natural relationship builder, you’ll be professional, adaptable and hands-on, with the confidence to lead events from start to finish and the flexibility to support the business when it matters most.
What We Can Offer You
In return, we offer a varied and rewarding role within a well-established Bournemouth hotel, where your impact will be visible and valued. You’ll have the opportunity to shape memorable guest experiences, work with a supportive leadership team and develop your career within a business that recognises initiative and ownership.
A competitive salary, hotel discounts and additional employee benefits form part of the package.
Why Join The West Cliff Hotel?
At The West Cliff Hotel, events are more than bookings in a diary — they’re moments that matter to our guests. As Sales & Events Manager, you’ll play a pivotal role in creating those moments, driving commercial success while delivering experiences people genuinely remember.
If you’re passionate about events, motivated by results and thrive in a role where no two days are the same, we’d love to hear from you.
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