National Account Manager - Cleaning & Facilities ManagementSalary: £50,000 - £55,000 + Car Allowance
Location: UK Nationwide (travel to multiple sites required)About TCFMTCFM is a leading UK provider of specialist cleaning and facilities management (FM) services, supporting national clients across retail, leisure, distribution, and commercial sectors. As our business continues to grow, we are seeking a National Account Manager to lead a high-profile, multi-site leisure and health club contract across the UK.The RoleAs National Account Manager, you will have full responsibility for the delivery, performance, and growth of a major national client account. This role combines strategic account management, operational leadership, and commercial oversight, ensuring the contract consistently meets or exceeds service expectations, KPIs, SLAs, and financial targets.You will act as the senior client relationship lead while managing and supporting regional and site-based teams across multiple locations nationwide.Key Responsibilities:
Full operational and commercial management of a national multi-site cleaning and FM contractAct as the primary point of contact for the client, building strong, trusted relationshipsLead, support, and develop regional managers and site teams across the UKEnsure delivery against contractual KPIs, SLAs, and service level agreementsManage budgets, forecasting, and cost control to drive strong financial performanceDrive service improvement, operational consistency, and best practiceIdentify opportunities for contract growth, retention, and service developmentEnsure full health & safety, HR compliance, and company procedure adherenceProvide performance reporting and operational updates to internal and client stakeholdersAct as senior escalation point for operational and client matters
About YouWe are looking for a proven operational leader with experience managing large, complex, multi-site contracts in a service-led environment.You will ideally have:
Experience as a National Account Manager, Senior Contract Manager, Regional Manager, or Regional DirectorProven track record managing multi-site operations in cleaning, facilities management, or soft servicesStrong commercial awareness and experience in financial managementExcellent client relationship, stakeholder management, and account management skillsExperience leading large remote teams across multiple regionsAbility to drive performance, implement changes, and improve operational deliveryExperience within leisure, hospitality, retail, or customer-focused sectors is advantageous
Key Skills & Competencies:
Strategic Account ManagementContract & Budget ManagementMulti-site Operations ManagementTeam Leadership & DevelopmentClient Relationship & Stakeholder EngagementService Delivery & Operational ExcellenceHealth & Safety & CompliancePerformance Reporting & KPI MonitoringBusiness Growth & Retention
What We Offer
£50,000 - £55,000 salaryCar allowanceFree gym / health club membershipCareer development and progression opportunitiesOpportunity to lead a major national FM contract in a growing business
If you are an experienced National Account Manager or senior operations leader ready for your next challenge, apply today with your CV.Other Relevant Titles / Keywords:
National Account Manager, Key Account Manager, Strategic Account Manager, Senior Account Manager, National Operations Manager, Regional Operations Manager, Facilities Management Manager, Contract Manager, Multi-site Operations Manager
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