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Admiral Insurance Plc
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  • IT Lead Procurement Partner  

    - Cardiff
    About the Team The Group Procurement department manages procurement go... Read More
    About the Team The Group Procurement department manages procurement governance, policies, and controls for Admiral Group, with a focus on supporting UK businesses in sourcing goods and services. The team is currently undergoing a transformation to enhance value delivery across the supply chain. We work Monday to Friday, bringing together a wide range of experience and talent, and actively share knowledge. We are passionate about our work, and communication, collaborative thinking, and teamwork are central to our approach. Role Purpose As the Procurement Lead / Senior IT Category Manager, you will support the acquisition and commissioning of technology across Admiral EUI, including leading Group-wide arrangements where relevant. You will drive commercial excellence through strategic sourcing, aiming to improve efficiency and value. Overseeing the source-to-pay lifecycle, you will lead the development of sourcing initiatives that encourage the adoption of innovative IT solutions. You will manage the IT sourcing team, empowering and developing colleagues, and fostering strong relationships across the IT business landscape. The role champions innovation, collaboration, transparency, and continuous improvement. Key outcomes include excellence in IT procurement, vendor management, and contract negotiation. Responsibilities Partner with internal teams to develop sourcing strategies that deliver value, proactively managing contract renewals and new sourcing events. Design and implement procurement strategies aligned with organisational objectives and the technology roadmap. Build and maintain positive, mutually beneficial relationships with strategic partners. Select and manage sourcing processes that balance governance with business needs. Collaborate with senior stakeholders at all levels. Work within multifunctional teams to lead sourcing and negotiation of agreements with key technology providers. Stay informed about market trends and innovations, supporting technology leaders in evaluating new partners. Support supplier onboarding and offboarding processes. Partner with Admiral’s legal team on contract reviews and approvals. Act as a trusted subject matter expert for IT procurement. Contribute to supplier risk assessments to ensure regulatory compliance. Address escalated concerns and maintain constructive supplier relationships. Uphold Group Procurement and Outsourcing policies, including Contracts Authorisation, Conflicts of Interest, and Corporate Gifts & Hospitality. This is not a full definition of the role but covers the main aspects and drivers for success. Essential Skills & Experience Significant procurement experience (minimum years), including tendering, spend analysis, contract and supplier management, ideally with progress towards full chartered status (MCIPS). Demonstrated success in negotiating and managing technology contracts and supplier relationships, with experience working with leading cloud providers and a strong understanding of technologies relevant to internet-based companies (cloud computing, big data, mobile computing). Management Experience leading teams. Broad enterprise technology knowledge, with experience building accountability frameworks, resolving issues, and managing large, complex tender exercises. Strong stakeholder engagement and relationship-building skills at senior levels, with the ability to foster trust, transparency, and collaboration. Proven leadership and management experience, including developing and supporting high-performing teams. Analytical and data-driven, comfortable using metrics to inform decisions and communicate insights to diverse audiences. Financial awareness, with the ability to manage budgets and conduct financial analysis. Excellent planning and organisational skills, able to prioritise and coordinate workloads for self and team, ensuring customer needs are met and documentation is maintained. Constructive approach to challenging the status quo, open to feedback, and proactive in suggesting improvements. Well-organised, able to manage workload independently with minimal supervision, and demonstrate effective time management. Desirable Skills & Experience Experience working in a Financial Services industry Empathy and support for colleagues and stakeholders, with experience managing sensitive or challenging situations and providing guidance as needed. Experience in program management, particularly in decentralised or cross-functional environments, and leading source-to-pay processes in the technology domain. Please note - we may close this vacancy early if we receive lots of applications or business priorities change. Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £, of free shares each year after one year of service. Everyone receives days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits . Disability Confident Leader As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email k, contact us on . This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process. LI-AM Read Less
  • Apprentice Data Analyst  

    - Cardiff
    About the Job Data Analytics Apprenticeship – Kickstart Your Career in... Read More
    About the Job Data Analytics Apprenticeship – Kickstart Your Career in Data & Tech! Ready to kickstart your career in data? Join our -month Data Apprenticeship Programme and get hands-on with data and technology while working towards a fully funded, nationally recognised Level Diploma in Data Analytics from our specialist training provider.

    Please note, the assessment centre for this role will be on the th May. Please, only apply if you are free to attend that date. About the Role Start Date: September th, . Location: Hybrid (minimum days a week in-office and day in person learning with our training provider). All in-person work and learning will take place in central Cardiff. Structure: Placement in Data team plus learning and days and assignments administered by a specialist provider. Hours: hours a week (including training). Programme Length: months. From day one, you’ll have access to the same support and opportunities as the rest of our community. Right to work: Please note, we cannot accept applications without the correct right to work documentation for the full duration of the programme. What You’ll Do You’ll spend the working week as an Associate Data Analyst – solving real business problems through data analysis and getting hands on with code (SQL). You’ll uncover insights, spot trends, and shape decisions that influence the future of our FTSE company. Periodically attend sessions with our specialist training provider to build your knowledge and work towards your diploma. Why Join Us From day one, you’ll be part of our innovative and supportive Data Community, a space where data enthusiasts, professionals, and experts come together to collaborate, learn and grow. As well as your external qualification, your learning will be supported by in-house sessions from our Data & AI Academy. This includes bespoke sessions delivered through a variety of channels – face-to-face, online, in-person events, and on-the-job projects. We’ve got a proven track record of developing early talent – with many of our leaders and experts having joined us straight from education. What You’ll Bring We’re looking for people who enjoy solving problems, have a mathematical or analytical mindset, and are studying (or have studied) a STEM subject at A-Level (or equivalent). You don’t need any previous work experience in data or tech. If you’re naturally curious, eager to learn and ready to tackle a challenge head on, we’d love to hear from you. You don’t need any specific work experience to apply - just to meet the following requirements: Predicted or achieved ‘B’ grade in at least one STEM A-Level (or equivalent) by September . GCSEs at grades - (A-C), including English and Maths. You don’t currently hold a degree. Some experience of working with data or numbers in a classroom setting (A-Level or equivalent). What Happens Next If your application is successful, here’s what to expect: Online Maths Test – You’ll be invited to complete a maths test to help us understand your ability in these areas. Pre-screen call - This is an informal phone conversation arranged with our Recruitment team to introduce ourselves and learn more about you.  Assessment Centre (In Person – Cardiff) – If your application and test results stand out, you’ll be invited to our assessment centre. Here you’ll take part in a group task in the morning, meet the team and get a feel for what it’s like to work here. In the afternoon, you’ll take part in a short interview. Final Interview (Virtual) – If successful at the assessment centre and first stage interview, you’ll be invited to a short final interview with our hiring manager. Disability Confident Leader As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email k or contact us on . This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process. Read Less
  • Analytics Engineer  

    We are recruiting for an Analytics Engineer to join our Tech & Data de... Read More
    We are recruiting for an Analytics Engineer to join our Tech & Data department at Admiral Money. The beating heart of Admiral Money is data, making this role an exciting opportunity to do work that has a meaningful impact on the core objectives of the business. In short: we believe data allows us to help grow the business, identify new opportunities and price and serve Our Customers appropriately. To enable this, we need to provide clean, tested, well-documented and well-modelled data, that will enable and empower all users. Your role as an Analytics Engineer would involve working closely with our Data Scientists, Data Analysts, and Business Users to surface the right data, in the right way, at the right time. About us Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans, motor finance, and homeowner loans since . We’re building something special for our customers and are looking for curious, driven individuals ready to learn, take on challenges, and make an impact. We’re proud to be a certified Great Place to Work for over years, with recognition for Women and Wellbeing. Our inclusive culture empowers everyone to Be You. Need support during the recruitment process? Just let us know – we’re here to help. Responsibilities Perform a key role working with our experts across the business to understand how the data operates and supports a variety of business operations. Using your expertise, you’ll model this out to most appropriately support this business to facilitate their modelling, analysis and reporting. Act as a data champion to the business, getting people excited by how data can support them to make better decisions and accelerating the success that these decisions drive. Keep usability and trust at the heart of all the models we provide. Any data marts and models will be well tested and well documented. We want to make it easy for people to know they’re always using the right definitions and the right data, so they have trust in the data for the types of decisions that they are making. Providing support as required when Data Engineers are building new data pipelines and ingesting data sources valuable to the wider business. Support data quality improvement, develop standards for data transformation and create and maintain appropriate documentation Refine requirements in response to feedback from users and changes in the organisation & provide ongoing support to users Utilise different approaches and techniques, whilst ensuring we apply industry-recognised data modelling patterns and standards. Work with team members to create, manage and maintain metadata standards, practices and tools. Design data architecture that deals with problems spanning different business areas, including maintaining & updating existing patterns or creating new, when necessary. Design test conditions, execute test scripts, and analyse and report on testing outputs and activities. Skills & Experience  Essential Experience working as a data analyst, data engineer, or related role Excellent communication and stakeholder management skills Excellent SQL ability Understanding of data warehousing and modelling (particularly with data marts) Desirable Background in financial services AWS experience (particularly with Redshift) Good Python skills Experience with a form of version control Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £, of free shares each year after one year of service. Everyone receives days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email or contact us on . This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process. LI-ED LI-Money Read Less
  • This role sits at the heart of a modern, value-adding second line team... Read More
    This role sits at the heart of a modern, value-adding second line team. We are seeking a Senior Credit Risk Manager to help build a data-led, nimble and commercially-aware nd line credit risk function that delivers insight and effective challenge while enabling strong, sustainable growth. The role holder will take ownership of the Credit Risk Management Framework (CRMF), lead the development of meaningful risk reporting and dashboards, and ensure credit decision-making remains robust as the business expands rapidly across personal loans, motor finance and mortgage products. You will also lead our team of talented credit risk professionals. This is a senior role requiring strong technical judgement, pace, and the confidence to influence decision-making at critical growth points. About us Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans, motor finance, and homeowner loans since . We’re building something special for our customers and are looking for curious, driven individuals ready to learn, take on challenges, and make an impact. We’re proud to be a certified Great Place to Work for over years, with recognition for Women and Wellbeing. Our inclusive culture empowers everyone to Be You. Need support during the recruitment process? Just let us know – we’re here to help. Key Responsibilities Provide independent second line oversight and effective challenge of credit strategies, underwriting standards, decisioning frameworks and portfolio performance across personal loans, motor finance and mortgage products. Own, design and continuously evolve the Credit Risk Management Framework, ensuring it supports strong decision-making, clear governance and proportionate control in a high-growth environment. Lead the development of insightful, data-driven credit risk reporting and dashboards that highlight trends, emerging risks and forward-looking indicators, rather than static MI. Use data and analysis to deliver timely, value-adding insight and challenge to senior management and risk committees, influencing strategic and tactical decisions. Act as a key second line partner for new and evolving products, providing early risk input to product design, credit policy and decisioning to ensure robust controls from launch. Ensure credit risk remains within appetite during periods of rapid growth, identifying emerging risks, concentrations and control weaknesses and driving appropriate escalation and mitigation. Deliver targeted credit risk assurance activity, including thematic reviews and deep dives focused on areas of highest change or risk. Support effective risk governance through high-quality committee papers, clear articulation of risk trade-offs and practical recommendations. Build strong, constructive relationships with first line teams while maintaining independent judgement and challenge. Line management of a team of credit risk professionals. Skills & Experience  Essential Significant experience in credit risk roles with strong second line, independent oversight or governance accountability. Proven ability to design, own and operate credit risk frameworks in growing or changing environments. Strong data and analytical capability, with experience shaping dashboards, MI and insight for senior audiences. Experience across consumer and secured lending, ideally including personal loans, motor finance and mortgages. Confidence operating in fast-paced, high-growth settings with evolving products and strategies. Strong judgement, communication skills and the ability to influence senior decision-makers. Desirable Experience within a non-bank, specialist lender or fintech environment. Exposure to credit model governance, scorecard oversight or portfolio stress testing. Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £, of free shares each year after one year of service. Everyone receives days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email or contact us on . This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process. LI-ED LI-Money Read Less
  • Sales Agent  

    - Cardiff
    sit within the Admiral Group, and are the experts in business insuran... Read More
    sit within the Admiral Group, and are the experts in business insurance, offering SME insurance for tradespeople, professionals, and couriers. They build products and services that put their customers’ first, combining agility with reliability to deliver innovative products and superior customer experience to the under-served SME market across the UK. About the Role We are looking for a highly proactive, motivated and results driven Sales Agent to join our growing telephone-based sales team. The successful candidate will be responsible for identifying and nurturing leads, contacting potential customers over the phone to promote and sell our products or services. At Admiral Business we believe in providing exceptional products and services to our customers and as a key member of our sales team, you will play a crucial role in driving the growth of Admiral Business. Responsibilities Conduct calls to potential customers and effectively communicate the benefits of our products or services Maintain a high level of product knowledge and be able to answer customer enquiries Upselling Admiral Business products to potential customers increasing the reach of Admiral Business Build and maintain strong customer relationships by providing exceptional customer service Update customer information and sales records accurately in the CRM system Collaborate with cross-functional teams, such as underwriting, customer service, and marketing to deliver timely and accurate solutions to customers. Essential Requirements The successful candidate will have: The ability to demonstrate a strong track record within an outbound sales environment, inculding lead generation and prospecting.  Passionate about providing excellent service to the customer and going above and beyond with a strong desire to build rapport with customers.  A positive and self-motivated mindset. Great communication skills, both verbal and written with a keen eye for detail and an eagerness to learn. The ability to adapt to changes in a fast-paced start-up environment. Experience of working with CRM systems to maximise sales achievement. Strong organisation skills with the confidence to challenge the status quo. The successful candidate will be expected to work from either our Cardiff or Swansea office twice a week. Interview Process: At Admiral Business, we like to keep things transparent, so you know what to expect. Our interview process usually includes stages: Initial chat with the Talent Team st stage interview with the Hiring Managers (Onsite or Remote) We aim to complete the process as quickly as possible, but we’ll always work around your availability. You’ll be supported by our recruitment team throughout, and if you have any questions, please get in touch . Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £, of free shares each year after one year of service. Everyone receives days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits . As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email or contact us on . This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process. Admiralpioneer LI-DC Read Less
  • GenAI Value Capture Associate  

    We’re looking for a Value Capture Associate to join our GenAI Centre o... Read More
    We’re looking for a Value Capture Associate to join our GenAI Centre of Excellence at group level. Reporting into the GenAI Value Capture Senior Associate, this role sits at the intersection of strategy, delivery and finance, helping ensure GenAI initiatives deliver measurable business value. You’ll balance strategic value discovery (identifying and shaping high‑impact GenAI opportunities) with operational value assurance (setting up, tracking and reporting benefits). This is a great opportunity for someone early in their career who wants exposure to AI strategy, product delivery and benefits realisation, while working closely with senior stakeholders across the business. Main Duties Identify high‑value GenAI opportunities by analysing business processes, pain points and workflows. Work with product, strategy and business teams to shape use cases and value propositions. Support development of GenAI business cases, including ROI and financial modelling with FP&A. Define clear benefits, baselines and targets for GenAI initiatives at project start. Set up practical measurement and tracking approaches aligned to data availability. Track adoption, usage and benefits realisation across live GenAI solutions. Maintain portfolio‑level value trackers and dashboards. Analyse value performance to identify trends, risks and improvement opportunities. Produce clear reports and insights for governance forums and senior stakeholders. Contribute to case studies and value stories demonstrating GenAI impact. Skills and Experience Required: Essential: Bachelor’s degree in Business, Finance, Economics, Strategy, Analytics, Engineering or similar. – years’ experience in strategy, consulting, business analysis, finance or transformation roles. Strong analytical skills with ability to interpret quantitative and qualitative data. Experience supporting projects, programmes or benefits management. Advanced Excel skills (financial modelling, pivots, complex formulas). Clear written and verbal communication skills. Ability to work across teams and influence stakeholders. Interest in GenAI, digital transformation and emerging technologies. Strong attention to detail and evidence‑based mindset. Desirable: Advanced degree (MBA, MSc). Experience in technology, AI or digital innovation environments. Exposure to benefits realisation or value capture frameworks. Experience with Power BI, Tableau or similar reporting tools. Consulting-style problem solving and storytelling with data. Comfort working in fast‑moving, ambiguous environments. Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £, of free shares each year after one year of service. Everyone receives days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits . Disability Confident Leader As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do or contact us on . This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process. LI-AP Read Less
  • GenAI Value Capture Senior Associate  

    We are seeking a senior strategic leader to join our GenAI Centre of E... Read More
    We are seeking a senior strategic leader to join our GenAI Centre of Excellence at group level in a permanent position. Reporting directly to the Head of GenAI CoE - Value Capture, this role combines operational excellence with strategic foresight to ensure our GenAI investments deliver measurable business value while positioning the organisation for future AI-driven transformation. This is a rare opportunity to shape how a large organisation operationalises, governs and scales GenAI and to influence where and how we invest for the future.

    Main Duties Value Assurance & Operational Excellence Design and embed the group‑wide operating model for GenAI delivery. Establish governance, standards, playbooks and ways of working across CoE, business units and technology teams. Define and track KPIs, benefits realisation and impact reporting, partnering closely with FP&A. Lead portfolio prioritisation, investment reviews and business case assurance. Provide senior‑level oversight, risk management and quality assurance on key GenAI initiatives. Strategic Analysis & Planning Assess and size GenAI value potential across functions and value chains. Build business cases for major GenAI investment themes. Develop strategic scenarios on GenAI adoption, competitive impact and operating model implications. Advise senior leaders on emerging AI trends, risks and opportunities. Contribute to group‑wide AI strategy and policy development. Skills and Experience Required Essential: + years’ experience in strategy, transformation, operations or value management roles Proven experience designing and embedding operating models, governance or portfolio frameworks Strong analytical capability, including business cases, financial modelling and impact measurement Experience influencing senior stakeholders in complex, matrix organisations Ability to drive change without direct authority Recommended: Experience working with GenAI, data, analytics or emerging technologies from a business perspective. Exposure to portfolio or programme management in large‑scale change environments. Familiarity with benefits realisation or investment governance frameworks. Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £, of free shares each year after one year of service. Everyone receives days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits . Disability Confident Leader As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do or contact us on . This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process. LI-AP Read Less
  • Motor Quality Specialist  

    - Cardiff
    About us Admiral Money is the dynamic lending arm of Admiral Group, of... Read More
    About us Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans, motor finance, and homeowner loans since . We’re building something special for our customers and are looking for curious, driven individuals ready to learn, take on challenges, and make an impact. We’re proud to be a certified Great Place to Work for over years, with recognition for Women and Wellbeing. Our inclusive culture empowers everyone to Be You. Need support during the recruitment process? Just let us know – we’re here to help. The Role As a Motor Quality Specialist, you will be responsible for handling customer complaints, with a key focus on motor quality complaints. We are looking for highly motivated, proactive, resilient individuals who thrive on extra responsibility and have a proven track record of delivering excellent customer service. You will investigate cases of all types, following notification of a complaint. This will involve communicating with internal and external stakeholders to reach the best outcome for our customers and the business. You will be responsible for ensuring the outcome is fair and where necessary remedial action is taken. In Loan’s Quality we put the customer at the heart of everything we do and ensuring we do the right thing for our customers in their time of need is extremely important to us. If you share our passion for service and quality and want to play an active role in delivering a great service to customers, we want to hear from you! Key Responsibilities . Complaint Handling You will be responsible for investigating and responding to customer complaints, especially motor quality complaints received for our Car Finance products. You will be required to investigate these in accordance with FCA (Financial Conduct Authority) DISP regulations, ensuring customers are treated fairly and receive good outcomes. You will ensure where errors are identified these are put right and all remediation and agreed actions are completed within a timely and efficient manner. Where necessary, you will support our Loans Quality Executives within Admiral Money with complaint handling of our Unsecured Personal Loan and Specialist Mortgage products and ensuring that best practice is shared across our Complaints team. . Process Optimisation As part of your role, you will be required to work closely alongside our Motor Product Team to support with the development and creation of process documentation. You will provide insight into product related discussions to ensure that these are customer focussed and will support with our ability to resolve motor quality complaints efficiently. . FOS (Financial Ombudsman Services) Complaints Within your role you will be responsible for responding and liaising with the Financial Ombudsman Service to ensure where complaints are escalated these are dealt with appropriately. You will cooperative with FOS in an open and timely manner to ensure that decisions can be reached as quickly as possible. . Sharing Best Practice As a small team you will be responsible for ensuring that best practise and expertise is shared across the Complaints team, and to wider Operational and Product areas where suitable. This could include the need to roll our product/role specific training, run call calibration sessions or workshops. Essential criteria:  Experience in dealing with Motor Quality complaints and experience with working with motor dealers/brokers is desirable A good understanding of the Consumer Rights Act Experience of dealing with complaints within a regulated environment A good understanding of Microsoft packages A strong appetite for providing first class customer service Confidence in communicating clearly to all staff members from frontline staff to senior stakeholders, as well as customers via different channels Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £, of free shares each year after one year of service. Everyone receives days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits . As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email k or contact us on . This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process. LI-ED LI-Money Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany