Calm, organised, and unflappable? You sound like our next Care Coordinator.If you're at your best when things get busy, we've got the perfect opportunity waiting for you in our new office in Plymouth!Our Care in the Home division is growing fast, we're proud to deliver safe, reliable, and outcome-focused care, thanks to the dedication of our exceptional support workers, clinicians, and management team.Now, with demand continuing to rise, we have recently opened a lovely new office in Plymouth, based in the PL1 area with easy access by public transport.This is not your average desk job it's a fast-paced, highly pressured role where you'll be right at the centre of operations. If you thrive on juggling multiple priorities, staying calm when the pressure is on, and finding solutions in the moment, this could be the role for you!
What you'll bring:Previous experience in the care sector (Care Coordinator experience is helpful but not essential).Excellent customer service and communication skills.The ability to remain composed and professional in high-pressure situations.A flexible, dynamic, can-do attitude with a strong work ethic.The confidence to work both independently and as part of a close-knit, supportive team.Willingness to learn, adapt, and grow within a busy environment.Working hours:37.5 hours per week office based (Plymouth)Monday to Friday, 9am 5:30pmParticipation in the on-call rota (1 week in 8)Why join us?This is a challenging role that demands resilience, organisation, and a cool head under pressure but it's also hugely rewarding. You'll never be bored, you'll always be learning, and you'll be part of a team that plays a vital role in changing people's lives.We're a Disability Confident committed employer and will make reasonable adjustments to support candidates throughout the recruitment process.What you'll be doing:Co-ordinating and scheduling care each week, ensuring clients receive seamless support in their own homesHandling a high volume of inbound and outbound calls to both clients and care workersReacting quickly to last-minute changes, emergencies, and staffing challengesKeeping your Team Leader fully updated on any critical issuesEnsuring compliance with policies and procedures, with a sharp eye on safeguarding, continuity of care, and regulatory standardsCommunicating clearly and compassionately, even when conversations are challenging or sensitiveThinking on your feet, solving problems fast, and helping the team deliver under pressureCompetently represent the company and maintain/develop positive relationships with internal and external stakeholdersWhat to look forward to:25 days plus bank holidays (pro rata)Birthday offJoin the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunitiesActive Reward App giving discounts and savings on your weekly shopFree 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer adviceA Nest Personal Pension accountAccess to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticiansWe recognise outstanding Active Behaviours via the Active Awards programmeEnhanced Sick & Maternity Pay benefitsRefer a Friend Scheme and earn yourself up to £1000 by recommending someone you knowand, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group
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