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• 

  Bodyshop Production Manager  

  Activate Group Limited

  [fulltime] - Bristol

  Posted: 30/03/2026

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  Job title: Bodyshop Production Manager Department: Activat... Read More

  Job title: Bodyshop Production Manager Department: Activate Accident Repair Hours: 45 hours per week Location: AAR Bristol, 1 Orpen Park, Ashridge Road, Bradley Stoke, BS32 4QD  We're looking for a Workshop Controller to join our team, and play a key role at Activate Accident Repair Bristol. Activate Group is a growing UK business approaching 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities. Role Overview: Ensure service and repairs are carried out effectively and accurately to achieve the highest possible standards for technical quality within the Bodyshop. Benefits
  33 days holiday (including bank holidays)Quarterly bonus schemeAnnual pay review Personal health cash plan – claim back the cost of things like dentist and optical check upsEnhanced maternity / paternity / adoption / shared parental payLife assurance: three times basic salaryFree breakfasts and fruitBirthday surprise for everybody! Key responsibilities Implement operational workshop loading system in line with company policy/procedures, ensuring all targets and deadlines are met or addressed.  Liaise with office logistics staff to monitor the number of vehicles coming into the site for repair.  Optimum utilisation of resources within area of responsibility as set out in targets.  Deliver exceptional customer service.  Awareness and compliance with Health and Safety requirements in the workshop, and responsibility of personal protection equipment worn by the staff in the areas of responsibility.  Responsible for notification of potential Health and Safety risk to the people who may be directly affected by the risk.  Monitor and control workshop output and efficiencies.  Verbal explanation of the repair procedure and process to the workshop and customers and variable levels of understanding.  Implement the use of workshop equipment when allocating tasks.  Ability to value a vehicle at a market value in order to determine the repairable economics of a damaged vehicle.  Adhere to material wastage targets.  Ensure no customer vehicle or contents is damaged/lost while vehicles under repair.  Skills and experience An understanding of the repair industry, vehicle legislation and trade practices.  Knowledge of all aspects of Health and Safety including an understanding of the provisions of E.P.A. and Risk Assessment.   Computer literate.  Leadership and coaching attributes.  Knowledge of repair process.  Vehicle construction knowledge.  The ability to work under pressure. What We Offer: Competitive salary (DOE)Quarterly bonus scheme (up to £700 per quarter)Supportive and professional working environmentOpportunity to grow with a dynamic and ambitious companyCareer development and progression opportunities What you can expect from us At Activate Group, we want everyone to have the tools and support they need to do their best work. We're an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively. Every role at Activate Group is aligned to our wider business vision and purpose – making someone's bad day better. You'll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners. We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We'll also support your ongoing development through regular feedback and career planning. Whether you're based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you'll be part of a supportive culture where people are encouraged to succeed.
  A bit about us Activate Group is a fast-growing business approaching 1,000 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield. We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners. We also work with the UK's largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships. Our purpose & values Our purpose underpins everything we do: Make someone's bad day better Our values define how we work with our team members, customers and suppliers: Make it happen – Be accountable. Take the initiative, work fast, and do a great job.Strive for better – Be bold. Challenge the norm - make small improvements often.Win together – Be a team player. Win together, learn together, respect each other. Read Less

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• 

  IT Support Technician  

  Activate Group Limited

  [permanent fulltime] - Peterborough

  Posted: 27/03/2026

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  IT Support Technician Location: Halifax/Peterborough... Read More

  IT Support Technician Location: Halifax/Peterborough Department: IT Contract type: Permanent / Full-time About the role We're looking for an IT Support Technician to join our IT Team and play a key role in being responsible for delivering advanced technical support to ensure the efficient resolution of IT issues for internal and external users. This role involves troubleshooting and resolving hardware, software, and network-related problems, as well as providing support for IT infrastructure, system administration, and security. You will play a key role in maintaining the stability and performance of the IT environment by identifying trends in recurring issues, implementing solutions, and collaborating on key improvement projects. You will also work closely with third-party vendors and service providers to ensure continuity of service.
  In this position, staying updated on emerging technologies is essential, as you will be involved in implementing new tools and processes to optimize IT operations. A proactive approach to problem-solving and strong communication skills are required to ensure end-user satisfaction and seamless IT operations. This role is based in either the Peterborough or Halifax office, with occasional opportunities to work on key infrastructure and network projects. Activate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities. Key responsibilities Providing in person and remote IT queries and support on workstation, telecoms and applications across all AGL UK based sites in a timely fashion. Act as a point of contact for internal staff, triaging and prioritising incoming support requests via phone, email, or ticketing system. Log incidents and service requests, ensuring accurate documentation and resolution tracking. Recognise critical issues and maintain communication with stakeholders. Installing software and patches across workstations. Assist in routine maintenance tasks, such as updating software applications, running system diagnostics, and performing regular backups to ensure data integrity and security. Supporting management information and reporting preparing and developing ideas for improvements. Assist with keeping asset registers up to date. Help maintain company intranet platform. Working towards improving efficiencies within the group by helping automate tasks. Help set up and configure workstations, laptops, peripherals, and other IT equipment for new employees or office relocations. Ensuring software compliance across the group keeping track of all licencing. Maintaining and updating documentation detailing current infrastructure. Skills and experience Strong Microsoft Office skills. Hardworking and can-do attitude. Good communication skills. Foundational Understanding concepts of WAN/LAN and Wireless Networks. Good understanding of hardware (Workstations/Servers/Printers/Projectors). Solution-orientated looking to get to the bottom of an issue and use initiative. Flexible and Collaborative approach to tasks. A strong passion for technology and a desire to pursue a career in IT support. Benefits We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect: 33 days holiday, including bank holidays Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups Enhanced maternity, paternity, adoption and shared parental pay Life assurance at three times your basic salary Free breakfasts and fresh fruit A birthday surprise for everyone What you can expect from us At Activate Group, we want everyone to have the tools and support they need to do their best work. We're an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively. Every role at Activate Group is aligned to our wider business vision and purpose – making someone's bad day better. You'll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners. We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We'll also support your ongoing development through regular feedback and career planning. Whether you're based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you'll be part of a supportive culture where people are encouraged to succeed. A bit about us Activate Group is a fast-growing business approaching 1,000 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield. We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners. We also work with the UK's largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships. Our purpose & values Our purpose underpins everything we do: Make someone's bad day better Our values define how we work with our team members, customers and suppliers: Make it happen – Be accountable. Take the initiative, work fast, and do a great job. Strive for better – Be bold. Challenge the norm - make small improvements often. Win together – Be a team player. Win together, learn together, respect each other. Read Less

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• 

  Business Improvement Officer - Complaints  

  Activate Group Limited

  [permanent fulltime] - Halifax

  Posted: 23/03/2026

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  Business Improvement Officer – Complaints Location: Halifa... Read More

  Business Improvement Officer – Complaints Location: Halifax / hybrid Department: Customer Experience Contract type: Permanent / Full-time About the role We're looking for a Business Improvement Officer - Complaints to join our Customer Experience team and play a key role in managing and resolving customer complaints in a timely manner, escalating to Business Improvement Manager where required. Activate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities. Key responsibilities Maintain a good knowledge of all processes and procedures in each department. Attend refresher and update training sessions in order to add and maintain a effective Complaints management. Manage and resolve complaints in line with client specific complaint handling agreements and, if appropriate, the regulating body (FCA, FOS, Lloyds of London, Ombudsman). Maintain and manage all complaints in line with internal operational processes. Update and maintain an accurate complaint log so that reporting and root cause analysis is up to date. Send complaint acknowledgements and final responses. Use best endeavours and work closely with engineering, network managers and line managers to find solutions to the complaint and proactively resolve issues. Manage expectations appropriately where a complaint is not justified. Liaise with the referrer and client on the progress of the complaint ensuring that they are fully aware of the progress and development of the complaint. Ability to maintain good interdepartmental liaison in order to improve process and find resolution, for the best outcome for the customer and departmental efficiencies. To adhere to all relevant regulatory rules and guidance applicable to the role. Any other tasks defined from time to time as required on an ad hoc basis. Skills and experience Exceptional communication skills, both written and verbal Good problem-solving skills Pragmatic and analytical thinking Good understanding of operational processes and procedures Excellent time management skills and evidence of self-motivation Good knowledge of Microsoft Office Benefits We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect: 33 days holiday, including bank holidays Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups Enhanced maternity, paternity, adoption and shared parental pay Life assurance at three times your basic salary Free breakfasts and fresh fruit A birthday surprise for everyone What you can expect from us At Activate Group, we want everyone to have the tools and support they need to do their best work. We're an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively. Every role at Activate Group is aligned to our wider business vision and purpose – making someone's bad day better. You'll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners. We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We'll also support your ongoing development through regular feedback and career planning. Whether you're based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you'll be part of a supportive culture where people are encouraged to succeed. A bit about us Activate Group is a fast-growing business approaching 1,000 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield. We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners. We also work with the UK's largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships. Our purpose & values Our purpose underpins everything we do: Make someone's bad day better Our values define how we work with our team members, customers and suppliers: Make it happen – Be accountable. Take the initiative, work fast, and do a great job. Strive for better – Be bold. Challenge the norm - make small improvements often. Win together – Be a team player. Win together, learn together, respect each other. Read Less

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• 

  Head of People - Activate Accident Repair  

  Activate Group Limited

  [permanent fulltime]

  Posted: 13/03/2026

  Apply Now

  Head of People - Activate Accident Repair  Location: Home-... Read More

  Head of People - Activate Accident Repair  Location: Home-based/remote with national travel 2-3 days per week Department: People Team Contract type: Permanent, Full-time  About the role  We're looking for a Head of People to join our team, and play a key role in leading the People Team for Activate Accident Repair, driving the Group People strategy, and ensuring that the needs of the area(s) are understood and met. Activate Group is a growing UK business approaching 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.   Key responsibilities  • Lead, manage and develop divisional People Team members, driving a culture of high performance and continuous improvement, in line with the Activate Group vision and purpose
  • Collaborate with Executive Team stakeholder(s) as part of their management team to understand their strategy, objectives and related people needs
  • Own and deliver Group People Plan activities / change initiatives into business area, leading and supporting Group-wide people projects / teams where needed
  • Work collaboratively with the wider People Team, drawing in colleagues to support initiatives as required
  • Work with stakeholders to continually evolve their functional organisational design to meet business requirements, and ensure that all roles have clear job descriptions that are evaluated in line with the Group career map
  • Produce and share people data and insights with stakeholders to identify issues and inform decision-making   
  • Design and implement local people initiatives/plans as required
  • Manage team to provide advice and guidance to people managers on employee relations issues, using a coaching style to develop their capability and encourage ownership, and ensuring that risks are identified and mitigated wherever possible
  • Support the managing performance and pay review processes in partnered business area(s), helping people managers to make robust, data driven performance and pay decisions
  • Lead talent reviews, ensuring that these are carried out regularly and that appropriate development plans are in place for all team members
  • Lead recruitment activity, developing a thorough understanding of jobs, proactively sourcing candidates, and facilitating attraction and recruitment activity to support current and future organisational needs.
  • Oversee administrative people processes ensuring they are compliant, effective and accurate – continually looking for opportunities to make improvements and efficiencies.
  • Support Group engagement survey in partnered business area(s), driving completion rates, exploring results, and developing action plans
  • Act as an ambassador for the Group Values in partnered business areas, ensuring that the link between culture and strategy is understood and that the values are embedded in every stage of the colleague life cycle
  • Member of the Wider Leadership Group, accountable for delivering in line with Group responsibilities
  • Deputise for Director of People as required.
  Experience  • Excellent knowledge of UK employment legislation and HR best practice
  • Experience of working closely with senior leaders to drive results
  • Experience of managing change initiatives
  • Experience of designing and implementing HR solutions
  • Good knowledge and understanding of partnered business area(s)
  • CIPD Level 7 qualified/working towards (or equivalent experience)
  • Payroll experience (desirable) Skills
    • Ability to influence others, including at a senior level
  • Strong relationship building/client management skills
  • Ability to work confidentially with sensitive information
  • Ability to solve complex problems based on the analysis of multiple sources of information
  • Strong verbal and written communication skills
  • Strong IT skills, including configuring HR/Payroll systems and Excel data analysis and presentation
  • Strong coaching skills
  • Project management skills Benefits  We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:   Competitive salary Bonus Scheme
  Car Allowance 
  Private Healthcare - BUPA
  33 days holiday, including bank holidays Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups Enhanced maternity, paternity, adoption and shared parental pay Life assurance at three times your basic salary Free breakfasts and fresh fruit A birthday surprise for everyone   What you can expect from us  At Activate Group, we want everyone to have the tools and support they need to do their best work. We're an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.  Every role at Activate Group is aligned to our wider business vision and purpose – making someone's bad day better. You'll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.  We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We'll also support your ongoing development through regular feedback and career planning.  Whether you're based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you'll be part of a supportive culture where people are encouraged to succeed.  A bit about us  Activate Group is a fast-growing business approaching 1,000 team members nationwide.  We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield.  We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.  We also work with the UK's largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.  Our purpose & values  Our purpose underpins everything we do: Make someone's bad day better  Our values define how we work with our team members, customers and suppliers:  Make it happen – Be accountable. Take the initiative, work fast, and do a great job. Strive for better – Be bold. Challenge the norm - make small improvements often. Win together – Be a team player. Win together, learn together, respect each other.    Read Less

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• 

  Driver / Valet / Yardsman  

  Activate Group Limited

  [fulltime] - Bristol

  Posted: 13/03/2026

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  Job title: Driver / Valet / YardsmanDepartment: Activate Accident Repa... Read More

  Job title: Driver / Valet / Yardsman
  Department: Activate Accident Repair
  Location: AAR Bristol, 1 Orpen Park, Ashridge Road, Bradley Stoke, BS32 4QD 
  Hours: 45 hours a week (Mon-Fri)    
  Salary:  We are proud to say, We are a Real Living Wage Employer                                       
  
  We're looking for a Driver / Valet / Yardsman to join our team, and play a key role at Activate Accident Repair Bristol. Activate Group is a growing UK business approaching 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.
  Role Overview: Timely collection, valeting and re-delivery of customer and courtesy vehicles, ensuring the customer is aware of delivery/delays. Vehicle checks and the collection of excess payments. Explaining the repair and processes to the customer. Dealing with customers in a professional manner, ensuring high standards of customer service. Responsible for moving vehicles around site, including parking and moving them to the correct bays for work to be completed. The role is also responsible for general maintenance of the site grounds and buildings.
  Key responsibilities: Carry out collection and delivery of customers vehicles as scheduled, completing all relevant paperwork detailing claim and non-related damaged and collecting excess payments, ensuring that the customer is treated in a professional and efficient manner.To drive vehicles in a safe, lawful manner taking into account the weather and traffic conditions, reporting all faults with vehicles driven.Ensure all documentation is correct when transferring vehicles.Ensuring all vehicles are washed, vacuumed, cleaned and polished using the approved materials and equipment in order to present to the customer, where necessary, clean upholstery and carpets and when requested to do so steam clean engines and engine compartments.Cleaning vehicles (customer and courtesy cars) ready for customer collection to a standard that reinforces the customers feeling that they have received first class service.Report any accidents, incidents to your Bodyshop Manager without delay.To be responsible for the collection of payments and receipts and to ensure the correct financial procedures are followed on return to the office.Collect all necessary customer paperwork from reception, checking courtesy cars for damage and cleanliness before delivery to the customer.Confirm any damage or cleanliness issues with reception team.Notify customer and reception when a delay is imminent.Complete all customer paperwork in presence of customer, noting down vehicle details on both courtesy car and customer vehicle, confirming claim damage and old damage.To ensure that vehicles comply with safety standards when returned to customers, or that faults have been reported and noted on the job card. Complete necessary office paperwork - fuel and drivers log. Responsible for car parks and positioning of vehicles on site, including moving vehicles into the workshop for technicians. Moving vehicles for total losses to be collected or dropped off and ensuring they are positioned correctly and safely.Ground maintenance, including hedge trimming, grass cutting, weeding, clearing snow/ice from pathways, aiding skip removal, litter picking and fence painting. Skills and experience: Full driving licence with the correct classification to carryout dutiesLogistics experienceExperience of vehicle appraisalExceptional communication and customer service skillsInterpersonal and communication skills should be excellent standardAttention to detailThe right attitude to get the job doneTime management at each booking is essentialBenefits:  33 days holiday (including bank holidays)Annual pay review Personal health cash plan – claim back the cost of things like dentist and optical check ups Enhanced maternity / paternity / adoption / shared parental pay Life assurance: three times basic salaryFree breakfasts and fruit
  Birthday surprise for everybody! What you can expect from us At Activate Group, we want everyone to have the tools and support they need to do their best work. We're an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively. Every role at Activate Group is aligned to our wider business vision and purpose – making someone's bad day better. You'll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners. We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We'll also support your ongoing development through regular feedback and career planning. Whether you're based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you'll be part of a supportive culture where people are encouraged to succeed.A bit about us Activate Group is a fast-growing business approaching 1,000 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield. We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners. We also work with the UK's largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships. Our purpose & values Our purpose underpins everything we do: Make someone's bad day better Our values define how we work with our team members, customers and suppliers: Make it happen – Be accountable. Take the initiative, work fast, and do a great job.Strive for better – Be bold. Challenge the norm - make small improvements often.Win together – Be a team player. Win together, learn together, respect each other.
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