DescriptionPURPOSE
The Inside Sales Executive is the first point of contact for new leads; converting prospects into customers and providing professional and efficient onboarding journey. The Inside Sales Executive will also be responsible for converting customers who have expired and left Achilles.
LOCATION - BELFAST
Key ResponsibilitiesRESULTS & RESPONSIBILITIES
REVENUE
• Selling a range of Achilles products & services to prospective customers
• Cross-selling & upselling to maximise revenue opportunities
• Manage the annual subscription renewal process for designated accounts
• Achieve monthly quarterly and annual sales objectives
• Follow up database mail shots by telephone to establish sales leads
• Supporting Buyer-led campaigns to onboard new Suppliers
RETENTION
• Build rapport with customers; understanding their needs and recommending appropriate solutions for expired suppliers
• Proactively review customers’ accounts, to advise how the customer can achieve more value from the subscription
• Promote usage within Supplier organisations through reporting & insights
• Maintain optimum customer experience & satisfaction
Achilles Information Limited | 30 Western Avenue, Milton Park, Abingdon, Oxon, OX14 4SH, UK - 2 -
• Advise customers on steps to achieve greater visibility & value, for example; changes to questionnaire data, profile & product code updates, meet the buyer events and online training tools
• Recommend additional products and services that can add value to the customer
• Manage win-back process where Supplier subscriptions have lapsed
DATA QUALITY
• Maintain CRM system (MS Dynamics) with customer information, contact log, pipeline stage and notes
• Create customer profiles within CRM, using questioning to identify customer needs, business cycles, growth plans and product offerings
TEAM
• Attend monthly team meetings to discuss issues, suggestions, and improvements relating to the running of the sales team.
• Take part in morning huddles to review previous day and to set daily objectives
• To work within a framework of corporate standards and policies.
• Develop new skills through attendance at formal training, participating in group workshops, and undergoing coaching with experienced agents
Qualificationsnone
Person SpecificationRESULTS & RESPONSIBILITIES
REVENUE
• Selling a range of Achilles products & services to prospective customers
• Cross-selling & upselling to maximise revenue opportunities
• Manage the annual subscription renewal process for designated accounts
• Achieve monthly quarterly and annual sales objectives
• Follow up database mail shots by telephone to establish sales leads
• Supporting Buyer-led campaigns to onboard new Suppliers
RETENTION
• Build rapport with customers; understanding their needs and recommending appropriate solutions for expired suppliers
• Proactively review customers’ accounts, to advise how the customer can achieve more value from the subscription
• Promote usage within Supplier organisations through reporting & insights
• Maintain optimum customer experience & satisfaction
Achilles Information Limited | 30 Western Avenue, Milton Park, Abingdon, Oxon, OX14 4SH, UK - 2 -
• Advise customers on steps to achieve greater visibility & value, for example; changes to questionnaire data, profile & product code updates, meet the buyer events and online training tools
• Recommend additional products and services that can add value to the customer
• Manage win-back process where Supplier subscriptions have lapsed
DATA QUALITY
• Maintain CRM system (MS Dynamics) with customer information, contact log, pipeline stage and notes
• Create customer profiles within CRM, using questioning to identify customer needs, business cycles, growth plans and product offerings
TEAM
• Attend monthly team meetings to discuss issues, suggestions, and improvements relating to the running of the sales team.
• Take part in morning huddles to review previous day and to set daily objectives
• To work within a framework of corporate standards and policies.
• Develop new skills through attendance at formal training, participating in group workshops, and undergoing coaching with experienced agents
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