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  • Conference and Events Operations Manager  

    - Greater London
    Company DescriptionAt Sofitel London St James, we redefine luxury by t... Read More
    Company DescriptionAt Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.Job DescriptionThe Conference & Events Operations Manager is the operational number two within the Events team at Sofitel London St James, working in close partnership with the Head of Event Operations to deliver every conference, banquet, and private event to the Sofitel standard. In practice, this means functioning as the on floor Orchestrator who is the person who ensures each moving part of a complex occasion is coordinated, prepared, and performing, from the first room inspection through to post-event close.The role carries direct supervisory responsibility for the C&E team which may include from time-to-time supervisors, team leaders, permanent staff, casual and agency colleagues and is accountable for the day-to-day execution of events across all spaces. Where the Head of Event Operations sets the standard and holds overall accountability, the Conference & Events Operations Manager is where that standard is applied, enforced, and delivered in practice.The Conference & Events Operations Manager is expected to act with the full authority and accountability of the Head of Event Operations in their absence, stepping into that role without reduction in standard or presence. The expectation is of a senior operator who is ready to lead the department when called upon, and who brings the sensibility of an Architect of Occasions to every function they oversee which means attending not only to whether an event functions, but to how it feels.The role sits within the Food & Beverage department and carries a broader contribution to the F&B operational performance during periods of lower event volume, as directed by the Head of Event Operations or Food & Beverage Manager, and in their absence the Hotel Manager.QualificationsExperience and BackgroundProven operational background in conference and events or broader F&B management within a luxury or five-star hotel, private members club, or a comparable premium venue.Demonstrable experience supervising and leading teams across live event environments and as a result is comfortable holding multiple functions in simultaneous delivery without loss of standard or composure.Track record of working closely with event planning or coordination functions, with a clear understanding of the BEO process and the sales-to-execution handover.Experience operating at a level where stepping up into a more senior role, in absence or otherwise, has been required and delivered successfully.A working knowledge of Food & Beverage operations beyond the events floor — credible and capable across the wider F&B environment.Skills and CompetenciesStrong operational organiser who is able to hold the detail of multiple concurrent events and direct a team through complex delivery without visible stress.Clear, direct communicator with colleagues, clients, and senior management; confident in a briefing room and in front of a client.Financially aware and therefore understands POS procedures, charge reconciliation, payroll management, and the commercial implications of every function.Technically competent across event Audio Visual and meeting room systems.Familiar with Hotel Property Management Systems, Micros Symphony, and event management platforms; Opera Cloud and Delphi experience advantageous.Working knowledge of LQA and/or Forbes standards advantageous.Personal QualitiesCalm and authoritative under pressure, they are the on-floor Orchestrator who directs each part of a complex event without the room feeling directed.Naturally client-facing, with the presence and interpersonal intelligence to represent Sofitel to a discerning audience and build genuine connection with event clients.An Architect of Occasions in approach, so they will attend to how an event feels and flows, not only whether it functions; takes pride in the design of the experience as much as its execution.A developer of people so they will invest in the C&E team, set the standard by example, and take genuine pride in those around them growing in the role.Ready to lead by operating every day as though the Head of Event Operations may not be present, because on some days they won't be.Additional InformationManaged Hotels. SummaryType: Full-timeFunction: Customer ServiceExperience level: AssociateIndustry: Hospitality Read Less
  • F&B Cost Controller  

    - London
    Company DescriptionWe are seeking an exceptional F&B Cost Controller t... Read More
    Company DescriptionWe are seeking an exceptional F&B Cost Controller to join the pre-opening team of Delano London. Reporting to the Director of Finance, you will lead end-to-end financial governance of procurement, inventory, and cost of sales across restaurants, bars, kitchens, and events (occasionally other operational departments). As part of the Finance team, partnering with the Director of F&B, Executive Chef, Bar Manager, you will safeguard margins, optimise working capital, and ensure robust reporting, controls, and audit readiness.Support the pre-opening mobilisation of all Food & Beverage cost control processes, including supplier onboarding, opening stock planning, par level establishment, recipe costing, inventory system configuration, stock count procedures, receiving controls, menu cost validation, and the preparation of first 90-day cost control and performance reports.Set to open its doors in 2026, Delano London will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. The 67-key luxury retreat will blend soft minimalist design, generous living spaces and park views creating a distinctive lifestyle destination where design, dining, nightlife and wellbeing seamlessly converge.Job DescriptionWhat you’ll do…Procurement Finance and Supplier ManagementAssist sourcing best‑value, brand‑standard F&B products within budget, cash flow, and lead-time targets, balancing cost, quality, and risk.Ensure accurate POs are raised by F&B and maintain commitment tracking to provide clear visibility of open liabilities and cash requirements.Monitor price movements and negotiate cost improvements, rebates, and terms; quantify savings and record benefits realisation.Maintain complete vendor records (contracts, specs, pricing, certifications, SLAs) with version control and expiry alerts.Manage rebate/retro agreements, post monthly accruals, and ensure timely, accurate invoicing.Cost Control, Reporting, and CompliancePerform daily control over voids, discounts, transfers, promotions, and staff meals; investigate anomalies, quantify P&L impact, and drive corrective actions.Ensure accurate recipe costing, standard yields, and item–recipe links in inventory systems; partner on menu engineering to improve gross margin and contribution per cover.Produce weekly flash P&L for F&B: COGS %, purchase commitments, variance vs budget/forecast, and key drivers; present commentary and actions.Deliver month‑end close inputs: stock adjustments, accruals, prepayments, rebates, and cost reclassifications; reconcile F&B COGS to movementsMaintain strong internal controls: procurement policy compliance, segregation of duties and audit evidence packs.Inventory and Stock IntegrityVerify goods received vs POs (price/quantity/quality); ensure accuracy and aid storage to protect asset value and reduce write‑offs.Lead/assist monthly stock counts; reconcile variances, identify root causes, and implement process fixes; report shrinkage rates and trend analysis.Monitor slow‑moving and short‑dated items; recommend mitigation (menu specials, transfers, supplier returns) and quantify waste avoidance.Track inventory KPIs: days on hand, stock turn, write‑off %, and GRNI ageing; propose actions to optimise working capital.Finance Partnership and PlanningThree‑way match POs, Delivery Notes, and invoices; resolve discrepancies with AP; maintain clean AP and clear aged items promptly.Provide actionable insights to Operations: portion/yield control, ideal vs actual cost variances, and profitability by outlet, daypart, and event.Collaborate on pricing decisions and menu changes to achieve target margin while maintaining brand standards.QualificationsWhat We’re Looking ForExperience in hotel or luxury hospitality F&B cost control/procurement with clear ownership of COGS, inventory, and supplier financials.Strong organisational skills and attention to detail with a controls mindset and accountability for financial outcomes.Solid understanding of F&B operations, product standards, seasonality, yield/portion control, and their P&L implications.Proficiency with purchasing and inventory systems (e.g., Astore, Adaco/Infor, or similar) and confident Excel/Sheets skills (lookups, pivots, variance and sensitivity analysis).Clear, professional communicator with the credibility to influence operational teams and challenge constructively.Analytical, deadline‑driven, and comfortable managing multiple priorities across close, stock counts, and reporting cycles.Flexible around month‑end, stock counts, and audits; collaborative and service‑oriented.Additional InformationWhat’s in it for you…The opportunity to launch a visionary hospitality brand in London and have a real impact on its success.Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.The chance to challenge the norm and work in an environment that is both creative and rewarding.Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.A competitive package and plenty of opportunity for development.SummaryType: Full-timeFunction: FinanceExperience level: Mid-Senior LevelIndustry: Hospitality Read Less
  • Host  

    - London
    Company DescriptionRaffles Hotels & ResortsThe Birthplace of stories a... Read More
    Company DescriptionRaffles Hotels & ResortsThe Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. About Raffles London Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure. This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend and return as family. Job DescriptionScope Of Position The Host will be responsible for greeting and welcoming or guests along with serving guests in a friendly, timely, and efficient manner to deliver an excellent guest and member experience. The Host will also be required to have extensive knowledge of menu offerings and systems informatics. You will also maintain a clean and well organised workspace and dining area. Communicating with reservations teams and liaising with guests to take reservations and special requests.Supporting other team members when required and supply guest feedback and requests to management.Responsibilities OperationManage guest queries, bookings and special requests in a friendly, timely, and efficient manner.Ensure knowledge of menu and all products and special events and promotions.Follow correct reporting procedures if faced with issues.Practice a grooming standard including uniform dress code, cleanliness, and personal hygiene.Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay.Has a good knowledge of the restaurant's sitting arrangements.Responsible for accompanying the guests to their table, and their welfare.Responsible for orienting the guests in the restaurant and responding to any questions about the brand, the concept, the, food, the artists exposed in the restaurantComply with restaurant security, fire regulations and all health and safety legislation.Commit to best possible sustainable practices on a daily basis in terms of waste management and purchasing.Additional responsibilities in absence of line manager or senior employee.Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.Health and SafetyEnsure that all potential and real hazards are reported immediately and rectified.Be fully conversant with all departmental Fire, Emergency and Bomb procedures.Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.QualificationsEssentialAbility to communicate clearly and efficiently in English, both verbal and written.Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.Proven track record of surprising and delighting guests.To be detail oriented and to work within a team.Flexibility to respond to a range of different work situation.A proven track record and ability to provide high levels of service under pressure.Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.DesirablePrevious experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.This document reflects the job content at time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the jobholder and the job description amended accordingly.Additional InformationEmployee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).Staff meals whist on duty.Free dry cleaning for uniform.Employer pension contribution of 3%Enhanced sick pay.Enhanced maternity, paternity and adoption pay.Life Assurance 1x salaryEmployee assistance program, including virtual GP and financial advice.Season ticket loans and cycle to work scheme.Colleague gifting to celebrate special occasions.Paid days off to move house or give back time to a charity of your choice.Internal learning and development programmes tailored to you.  Fun-filled events, whether that’s a pub quiz, team run or festive party.Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.Worldwide development opportunities across Accor’s extensive brand portfolio.Our ValuesRespect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​Belonging: We celebrate our differences. We support each other and we always stand together.​Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​Integrity: We build trust through mutual respect and being authentic.​Diversity & InclusionRaffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.About the Application Process: At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.We aim to respond to every application promptly, however if you do not hear form us within 2 weeks, please assume your application has not been successful at this time.SummaryType: Full-timeFunction: OtherExperience level: AssociateIndustry: Hospitality Read Less
  • Assistant Director of Event Sales  

    - London
    Company DescriptionRaffles Hotels & ResortsThe Birthplace of stories a... Read More
    Company DescriptionRaffles Hotels & ResortsThe Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. About Raffles London Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure. This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend and return as family. Job DescriptionScope Of Position To sell and plan high profile corporate and social events at Raffles London and to deliver exceptional service whilst doing so. To assist with leading the Events Department, training and coaching the team and taking on managerial tasks as required. To develop new business, and to contribute to projects to strengthen the positioning of the events department as required.Responsibilities OperationTo sell and plan events, including taking initial enquiries, preparing proposals, sending contracts, negotiating pricing, preparing event orders, planning and executing events to the highest level and in-line with Raffles London standards.To be present at the event, to provide a smooth link for the client to the operations team and to support in the seamless running of the event for the client.To build up a portfolio of regular clients and to encourage repeat business.To develop new events business and to take proactive action to do so.To conduct site visits and entertain guests.To prepare forecast reports, review P&L reports and to deputise at management meetings if needed, taking relevant action where required.To maintain an up-to-date knowledge of event trends and think innovatively to create and offer new and exciting event experiences at Raffles London.Additional responsibilities in absence of line manager or senior employee.Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.Health and SafetyEnsure that all potential and real hazards are reported immediately and rectified.Be fully conversant with all departmental Fire, Emergency and Bomb procedures.Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.QualificationsQualifications, Skills & ExperienceEssentialRecent experience in event management in a similar roleStrong understanding of revenue management and guidelines to maximise event profit.Market knowledge of competitors and event industry trends.A proven track record and ability to provide high levels of service under pressure.Exceptional communication and customer service skills, both written and spoken.Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.An understanding and willingness to contribute to a 24h operational schedule when required.DesirableKnowledge of Delphi fdc and salesforce and  Opera PMSPrevious experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.Additional InformationAdditional InformationEmployee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).Staff meals whist on duty.Free dry cleaning for uniform.Employer pension contribution of 3%Enhanced sick pay.Enhanced maternity, paternity and adoption pay.Life Assurance 1x salaryEmployee assistance program, including virtual GP and financial advice.Season ticket loans and cycle to work scheme.Colleague gifting to celebrate special occasions.Paid days off to move house or give back time to a charity of your choice.Internal learning and development programmes tailored to you.  Fun-filled events, whether that’s a pub quiz, team run or festive party.Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.Worldwide development opportunities across Accor’s extensive brand portfolio.Our ValuesRespect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​Belonging: We celebrate our differences. We support each other and we always stand together.​Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​Integrity: We build trust through mutual respect and being authentic.​Diversity & InclusionRaffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.About the Application Process: At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.We aim to respond to every application promptly, however if you do not hear form us within 2 weeks, please assume your application has not been successful at this time.SummaryType: Full-timeFunction: OtherExperience level: Mid-Senior LevelIndustry: Hospitality Read Less
  • Company DescriptionThe Mercure & Ibis London Earls Court hotel is a ne... Read More
    Company DescriptionThe Mercure & Ibis London Earls Court hotel is a newly renovated property in Southwest London. The property is a large conferencing & group hotel comprising a total of 508 keys, across two distinct brands within Accor, Mercure & Ibis. As the property is a combo there are 282 Mercure rooms & 226 Ibis rooms. The London Suite is the main ballroom for all types of events, extremely versatile and plays a pivotal role in the property’s overall performance. The London Suite is divisible into nine separate meeting rooms, which when combined can be one of the largest pillar-free spaces in London for events up to 1,200 guests. The F&B outlets in the property have been created by PARIS SOCIETY. The F&B space named Barnaby’s is perfect for social events and either the Barnaby’s Kitchen or Barnaby’s Lounge Bar can be semi or completely privatised for groups, events or additional catering / meeting space for larger residential bookings and functions. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. The Sales Executive – Social Events & MICE is responsible for proactively developing new business opportunities across social events, private events, Barnaby's activations, MICE, agencies, associations, residential meetings and event-led opportunities. The role is focused on generating new revenue for the Hotel by securing new business, developing existing accounts and promoting Barnaby's as a destination for private hire, networking events, celebrations, brand activations and social gatherings. Working closely with the Director of Sales & Marketing, Senior Sales Manager, Corporate & Strategic Accounts Manager and Sales Development & Marketing Executive, the Sales Executive will maximise revenue opportunities across all hotel departments. The role also assumes responsibility for supporting the administration function within the Sales department, ensuring all sales activity, account information and reporting is maintained to the highest standard.All duties carried out should be conducted to the highest standard and in accordance with hotel standards, company policies and procedures, business objectives and legal requirements.Job DescriptionGuest CentricTo present a professional, friendly and efficient impression of the Hotel at all times.To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel are treated with the utmost priority. To establish positive working relationships with guests, visitors and colleagues, creating a team that works well together and with other departments.Contribute to guest satisfaction at all times by providing a high-quality personalised service throughout the guest journey.To assist with resolving guest feedback and enquiries in a professional and efficient manner.To maintain a thorough knowledge of the Hotel's facilities, Barnaby's, services, events and the local area, actively promoting them wherever possible.Sales & Business DevelopmentProactively identify, develop and convert new business opportunities across social events, Barnaby's activations, private events, MICE, agencies, associations, residential meetings and event-led opportunities.Generate new private and social event enquiries for Barnaby's and the wider Hotel whilst driving new MICE and residential meeting business.Develop Barnaby's as a destination for private hire, networking events, celebrations, bar activations, brand events and social gatherings.Create and convert social event opportunities including birthdays, engagement parties, weddings, charity events, cultural celebrations, Christmas parties, networking events and exclusive venue hire.Maximise accommodation room sales and incremental revenue across Food & Beverage, Barnaby's and MICE.Achieve agreed sales targets and key performance indicators relating to appointments, client interaction, account development and new business generation.Manage an agreed portfolio of accounts to retain existing business and develop new revenue opportunities.Build and maintain strong relationships with agencies, Destination Management Companies (DMCs), associations, event planners and local businesses.Target key market sectors including healthcare and pharmaceutical, automotive, energy, experiential events, brand activations and association business.Support the promotion of Barnaby's through local partnerships, seasonal campaigns and B2B outreach.Account Management & Sales AdministrationWork closely with the Corporate & Strategic Accounts Manager to identify and convert MICE and social event opportunities within existing and prospective corporate accounts.Work closely with the Sales Development & Marketing Executive on marketing campaigns, promotional collateral, social media content, flyers and sales initiatives.Conduct client appointments, site inspections, hotel show rounds, presentations and follow-up activity to maximise business conversion.Attend and assist with familiarisation trips, client hospitality events, networking opportunities and promotional activities.Produce accurate reports detailing sales activity, client appointments, account development and business opportunities.Update and maintain sales contact lists, CRM systems and account information, ensuring all documentation and Account Development Plans remain accurate and up to date.Conduct market research and identify new business opportunities through referrals, networking, business listings and market intelligence.Maintain awareness of the Hotel's financial performance, sales strategy, competitor activity and market trends.Work closely with the Accor Sales Network to support the achievement of the overall sales objectives for the Hotel.Attend weekly and monthly Sales meetings and undertake domestic and international sales trips as required.Carry out any other reasonable duties as requested by the Director of Sales & Marketing or Senior Sales Manager.Additional InformationEmployee benefit card offering discounted rates at Accor worldwide Free and delicious meal breaks on duty Complimentary stays in UK and North Ireland Friends & Family discounts 50% food discounts in our restaurants Pension Scheme Eye Test Vouchers Staff Uniforms Provided Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 Candidates must have the right to work in the UK SummaryType: Full-timeFunction: SalesExperience level: Mid-Senior LevelIndustry: Hospitality Read Less
  • Revenue Manager  

    - London
    Company DescriptionHyde London City marks the rebirth of a London icon... Read More
    Company DescriptionHyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller. Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner.  Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger.Leydi is our Modern Turkish restaurant bringing the all-day food culture of Istanbul to London from breakfast until late with expertly-prepared mangal meat & fish, heritage grain wood-fired breads, low intervention wines and a sophisticated and fun ambience.Job DescriptionWe’re looking for an experienced Revenue Manager to join our team and play a crucial part in developing the commercial strategy for Hyde London City.Reporting into the GM, you’ll take ownership for the revenue strategy of the property to maximize room revenue through the management of room inventory, pricing, market segmentation, and channel mix, in addition to assisting on a wide range of projects, like system builds, opening strategy, and property level trainings. You will act as reference within the team on all things Revenue management.What you'll do…You will take ownership for the revenue strategies of your assigned properties. You will develop and implement strategic commercial plans, together with the General Manager and Head of Sales, to drive and grow revenue across all segments, constantly monitoring results and adjusting strategies and activities to make sure objectives and targets are being met.Effectively incorporate the revenue management philosophy of exceeding our fair share from three key perspectives, Mind Share, Market Share, Channel Share, in all aspects of revenue management, sales, marketing, and operations.Chair the weekly commercial meetings to collaborate on revenue management, sales, and marketing strategy with the hotel and support teams. Ensure to understand the impact of decisions on operations and profitability.Responsible for weekly, monthly, and ad-hoc data analysis and reporting.Identify and report on actions taken with regards to important trends (i.e. pace, group pace, booking window, booking channel, etc.).Responsible for achieving room revenue goals (budget, RevPAR Index etc.) with a focus on profitability.Prepare annual hotel revenue budget and maintain ongoing results analysis.Prepare monthly forecasts with a daily breakdown of occupancy/rate and market segment mix along with ongoing results analysis.Monitor competitors’ products and revenue management practices. Also monitor new hotel development and local market demand generators.Maintain strong relationships with third-party partners including OTA market managers.Oversee channel management including rate loading and inventory management.Responsible for the continued usage and maintenance of the Revenue Management System. Responsible for forecast validation and daily interaction with system and the decisions produced, configuration and maintenance tasks related to the system.QualificationsWhat we're looking for...You must be technically skilled with a strong understanding of systems and hotel operations. Opera Cloud and IDeaS G3 RMS experience is preferred.Previous experience as a Revenue Manager is required. London experience is preferred.You take ownership, solve problems, and make effective decisions.You are a quick learner, have a growth mindset and are up for doing things differently and trying (almost) everything once.You are methodical and have a process-driven approach to tasks but are also flexible and calm especially in times of tight deadlines.You're happy working five days a week on site, working closely with the commercial team and other Heads of Department.Additional InformationWhat’s in it for you…Up to 28 days holidays (inclusive of bank holidays), pension and life insurance.A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.Treat yourself with lots of retail & hospitality perks through our partners.Enjoy an experience stay at Hyde and a meal for two after your discovery period.Goes without saying, but we’ll feed you during your shift.Extra time off to volunteer with one of our partner charitiesCycle to work schemeThe chance to make your mark in a fast-growing BrandLearning opportunities to broaden your skillset and development that helps you think, make, and thrive at workExcellent discounts across the entire Ennismore and Accor family of brands.NOTE: Owing to the summer holiday period, screening and the recruitment process will begin from the third week of August. You'll hear an update from us then. Hyde is an equal opportunity employer.  We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.SummaryType: Full-timeFunction: Strategy/PlanningExperience level: Mid-Senior LevelIndustry: Hospitality Read Less
  • Company DescriptionRaffles Hotels & ResortsThe Birthplace of stories a... Read More
    Company DescriptionRaffles Hotels & ResortsThe Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. About Raffles London Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure. This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend and return as family. Job DescriptionScope Of Position Reporting to the Director of Events Sales, you will be responsible for booking, upselling and organising private dining and group events within the Raffles London. Understanding and acting on guest requirements and communication closely with HOD’s and operational teams across the hotel. The role will work closely with events and sales to manage budgets and develop a client base. Managing payments, invoicing and following up after visits.Responsibilities OperationMaintain up to date knowledge of hotel restaurant procedures and eventsEffectively handle all guests queries and concernsExceeding guests expectations on a daily basisCommunication with all staff and guests in a friendly and professional mannerAdditional responsibilities in absence of line manager or senior employee.Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.Leadership Ensuring composure under pressure and providing leadership and guidance to the Team when required.Actively encouraging and promoting employees to be creative and innovative, whilst recognising them for their contributions to the success of the operation.Discusses operational issues with the team and provides guidance.Encourages the team to ask questions, make requests and come up with new ideas.Creates a positive environment in the team by providing support in a timely and helpful manner.Demonstrates humility and takes responsibility for mistakes as they happen.Health and SafetyEnsure that all potential and real hazards are reported immediately and rectified.Be fully conversant with all departmental Fire, Emergency and Bomb procedures.Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.QualificationsQualifications, Skills & ExperienceEssentialA proven track record and ability to provide high levels of service under pressure.Exceptional communication and customer service skills, both written and spoken.Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.An understanding and willingness to contribute to a 24h operational schedule when required.DesirablePrevious experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.DisclaimerThe information and statements in this Job Description only indicate the general nature and level of work to be performed by the employee. They are not an exhaustive list of all required responsibilities, duties and skills. Additional duties may be assigned and requirements may vary from time to time, in particular during special project periods. You may also be required to work in another position and another department from time to time, dependent on the needs of the business and within reason.Please note that this position will involve an element of pulling, Lifting, Pushing and/or Manual Handling.This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.Additional InformationEmployee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).Staff meals whist on duty.Free dry cleaning for uniform.Employer pension contribution of 3%Enhanced sick pay.Enhanced maternity, paternity and adoption pay.Life Assurance 1x salaryEmployee assistance program, including virtual GP and financial advice.Season ticket loans and cycle to work scheme.Colleague gifting to celebrate special occasions.Paid days off to move house or give back time to a charity of your choice.Internal learning and development programmes tailored to you.  Fun-filled events, whether that’s a pub quiz, team run or festive party.Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.Worldwide development opportunities across Accor’s extensive brand portfolio.Our ValuesRespect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​Belonging: We celebrate our differences. We support each other and we always stand together.​Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​Integrity: We build trust through mutual respect and being authentic.​Diversity & InclusionRaffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.About the Application Process: At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.We aim to respond to every application promptly, however if you do not hear form us within 2 weeks, please assume your application has not been successful at this time.SummaryType: Full-timeFunction: OtherExperience level: AssociateIndustry: Hospitality Read Less
  • Assistant Director of Finance  

    - London
    Company DescriptionWe are seeking an exceptional Assistant Director of... Read More
    Company DescriptionWe are seeking an exceptional Assistant Director of Finance to join the pre-opening team of Delano London. Reporting to the Director of Finance, you’ll be responsible for the day-to-day operations of the finance department, ensuring accurate financial reporting, strong internal controls, and full compliance with company policies and statutory requirements.This role plays a key part in establishing efficient financial processes, supporting operational performance, and developing a high-performing finance team during the hotel's pre-opening phase and beyond.Set to open its doors in 2026, Delano London will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. The 67-key luxury retreat will blend soft minimalist design, generous living spaces and park views creating a distinctive lifestyle destination where design, dining, nightlife and wellbeing seamlessly converge.Job DescriptionWhat you’ll do…Support the Director of Finance in managing all accounting and finance operations across the hotel, including on-site Food & Beverage activities.Oversee the full month-end and year-end close process, ensuring timely and accurate preparation of financial statements, balance sheet reconciliations, and management reports.Assist with budgeting, forecasting, cash flow management, and financial analysis to support informed business decisions.Maintain the integrity and accuracy of financial data by implementing effective internal controls, standard operating procedures, and continuous process improvements.Supervise, coach, and develop the accounting team through training, mentoring, cross-training, and performance management.Manage payroll accounting entries and work closely with Human Resources and external payroll providers to ensure accurate payroll processing.Support internal and external audit processes by preparing schedules, documentation, and responding to audit queries.Monitor departmental budgets, identify cost-saving opportunities, and provide financial guidance to operational leaders.Ensure compliance with all statutory, tax, treasury, and regulatory requirements, maintaining accurate financial records and supporting timely submissions.Prepare and support tax filings and payments, including VAT returns, PAYE, P11D reporting, and other relevant government obligations.Liaise with external auditors, tax advisers, and regulatory authorities as required.Assist with the implementation of financial systems and controls during the hotel's pre-opening phase.Build strong relationships across departments to support operational efficiency and commercial performance.Undertake additional responsibilities as assigned by the Director of Finance or senior leadership team.QualificationsWhat We’re Looking For…2–3 years' experience within hotel finance or hospitality accounting.Strong knowledge of hotel accounting principles, financial reporting, budgeting, forecasting, and month-end closing processes.Experience with hotel financial systems, including Property Management Systems (PMS), reservation systems, and other hospitality platforms.Sound understanding of UK statutory compliance, including VAT, PAYE, P11D, payroll, tax, and audit requirements.Excellent analytical and problem-solving skills with strong attention to detail.Proven ability to prepare complex reconciliations and interpret financial information accurately.Experience supervising or mentoring finance team members.Strong organisational and time management skills, with the ability to manage multiple priorities and meet deadlines.High levels of integrity, discretion, and professionalism when handling confidential financial information.Excellent communication and interpersonal skills, with the ability to build effective working relationships across departments.Thrives in a fast-paced luxury hospitality environment.Takes ownership and enjoys improving processes and controls.Is both detail-oriented and commercially minded.Brings a collaborative, positive attitude and enjoys working as part of a team.Is adaptable, solutions-focused, and willing to support wherever needed.Has a genuine passion for delivering exceptional hospitality experiences behind the scenes by ensuring financial excellence.Additional InformationWhat’s in it for you…The opportunity to launch a visionary hospitality brand in London and have a real impact on its success.Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.The chance to challenge the norm and work in an environment that is both creative and rewarding.Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.A competitive package and plenty of opportunity for development.SummaryType: Full-timeFunction: FinanceExperience level: Mid-Senior LevelIndustry: Hospitality Read Less
  • Sales Executive – Social events and MICE  

    - Greater London
    Company DescriptionThe Mercure & Ibis London Earls Court hotel is a ne... Read More
    Company DescriptionThe Mercure & Ibis London Earls Court hotel is a newly renovated property in Southwest London. The property is a large conferencing & group hotel comprising a total of 508 keys, across two distinct brands within Accor, Mercure & Ibis. As the property is a combo there are 282 Mercure rooms & 226 Ibis rooms. The London Suite is the main ballroom for all types of events, extremely versatile and plays a pivotal role in the property’s overall performance. The London Suite is divisible into nine separate meeting rooms, which when combined can be one of the largest pillar-free spaces in London for events up to 1,200 guests. The F&B outlets in the property have been created by PARIS SOCIETY. The F&B space named Barnaby’s is perfect for social events and either the Barnaby’s Kitchen or Barnaby’s Lounge Bar can be semi or completely privatised for groups, events or additional catering / meeting space for larger residential bookings and functions. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. The Sales Executive – Social Events & MICE is responsible for proactively developing new business opportunities across social events, private events, Barnaby's activations, MICE, agencies, associations, residential meetings and event-led opportunities. The role is focused on generating new revenue for the Hotel by securing new business, developing existing accounts and promoting Barnaby's as a destination for private hire, networking events, celebrations, brand activations and social gatherings. Working closely with the Director of Sales & Marketing, Senior Sales Manager, Corporate & Strategic Accounts Manager and Sales Development & Marketing Executive, the Sales Executive will maximise revenue opportunities across all hotel departments. The role also assumes responsibility for supporting the administration function within the Sales department, ensuring all sales activity, account information and reporting is maintained to the highest standard.All duties carried out should be conducted to the highest standard and in accordance with hotel standards, company policies and procedures, business objectives and legal requirements.Job DescriptionGuest CentricTo present a professional, friendly and efficient impression of the Hotel at all times.To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel are treated with the utmost priority. To establish positive working relationships with guests, visitors and colleagues, creating a team that works well together and with other departments.Contribute to guest satisfaction at all times by providing a high-quality personalised service throughout the guest journey.To assist with resolving guest feedback and enquiries in a professional and efficient manner.To maintain a thorough knowledge of the Hotel's facilities, Barnaby's, services, events and the local area, actively promoting them wherever possible.Sales & Business DevelopmentProactively identify, develop and convert new business opportunities across social events, Barnaby's activations, private events, MICE, agencies, associations, residential meetings and event-led opportunities.Generate new private and social event enquiries for Barnaby's and the wider Hotel whilst driving new MICE and residential meeting business.Develop Barnaby's as a destination for private hire, networking events, celebrations, bar activations, brand events and social gatherings.Create and convert social event opportunities including birthdays, engagement parties, weddings, charity events, cultural celebrations, Christmas parties, networking events and exclusive venue hire.Maximise accommodation room sales and incremental revenue across Food & Beverage, Barnaby's and MICE.Achieve agreed sales targets and key performance indicators relating to appointments, client interaction, account development and new business generation.Manage an agreed portfolio of accounts to retain existing business and develop new revenue opportunities.Build and maintain strong relationships with agencies, Destination Management Companies (DMCs), associations, event planners and local businesses.Target key market sectors including healthcare and pharmaceutical, automotive, energy, experiential events, brand activations and association business.Support the promotion of Barnaby's through local partnerships, seasonal campaigns and B2B outreach.Account Management & Sales AdministrationWork closely with the Corporate & Strategic Accounts Manager to identify and convert MICE and social event opportunities within existing and prospective corporate accounts.Work closely with the Sales Development & Marketing Executive on marketing campaigns, promotional collateral, social media content, flyers and sales initiatives.Conduct client appointments, site inspections, hotel show rounds, presentations and follow-up activity to maximise business conversion.Attend and assist with familiarisation trips, client hospitality events, networking opportunities and promotional activities.Produce accurate reports detailing sales activity, client appointments, account development and business opportunities.Update and maintain sales contact lists, CRM systems and account information, ensuring all documentation and Account Development Plans remain accurate and up to date.Conduct market research and identify new business opportunities through referrals, networking, business listings and market intelligence.Maintain awareness of the Hotel's financial performance, sales strategy, competitor activity and market trends.Work closely with the Accor Sales Network to support the achievement of the overall sales objectives for the Hotel.Attend weekly and monthly Sales meetings and undertake domestic and international sales trips as required.Carry out any other reasonable duties as requested by the Director of Sales & Marketing or Senior Sales Manager.Additional InformationEmployee benefit card offering discounted rates at Accor worldwide Free and delicious meal breaks on duty Complimentary stays in UK and North Ireland Friends & Family discounts 50% food discounts in our restaurants Pension Scheme Eye Test Vouchers Staff Uniforms Provided Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 Candidates must have the right to work in the UK SummaryType: Full-timeFunction: SalesExperience level: Mid-Senior LevelIndustry: Hospitality Read Less
  • Group Events and Private Dining Executive  

    - Greater London
    Company DescriptionRaffles Hotels & ResortsThe Birthplace of stories a... Read More
    Company DescriptionRaffles Hotels & ResortsThe Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. About Raffles London Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure. This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend and return as family. Job DescriptionScope Of Position Reporting to the Director of Events Sales, you will be responsible for booking, upselling and organising private dining and group events within the Raffles London. Understanding and acting on guest requirements and communication closely with HOD’s and operational teams across the hotel. The role will work closely with events and sales to manage budgets and develop a client base. Managing payments, invoicing and following up after visits.Responsibilities OperationMaintain up to date knowledge of hotel restaurant procedures and eventsEffectively handle all guests queries and concernsExceeding guests expectations on a daily basisCommunication with all staff and guests in a friendly and professional mannerAdditional responsibilities in absence of line manager or senior employee.Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.Leadership Ensuring composure under pressure and providing leadership and guidance to the Team when required.Actively encouraging and promoting employees to be creative and innovative, whilst recognising them for their contributions to the success of the operation.Discusses operational issues with the team and provides guidance.Encourages the team to ask questions, make requests and come up with new ideas.Creates a positive environment in the team by providing support in a timely and helpful manner.Demonstrates humility and takes responsibility for mistakes as they happen.Health and SafetyEnsure that all potential and real hazards are reported immediately and rectified.Be fully conversant with all departmental Fire, Emergency and Bomb procedures.Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.QualificationsQualifications, Skills & ExperienceEssentialA proven track record and ability to provide high levels of service under pressure.Exceptional communication and customer service skills, both written and spoken.Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.An understanding and willingness to contribute to a 24h operational schedule when required.DesirablePrevious experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.DisclaimerThe information and statements in this Job Description only indicate the general nature and level of work to be performed by the employee. They are not an exhaustive list of all required responsibilities, duties and skills. Additional duties may be assigned and requirements may vary from time to time, in particular during special project periods. You may also be required to work in another position and another department from time to time, dependent on the needs of the business and within reason.Please note that this position will involve an element of pulling, Lifting, Pushing and/or Manual Handling.This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.Additional InformationEmployee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).Staff meals whist on duty.Free dry cleaning for uniform.Employer pension contribution of 3%Enhanced sick pay.Enhanced maternity, paternity and adoption pay.Life Assurance 1x salaryEmployee assistance program, including virtual GP and financial advice.Season ticket loans and cycle to work scheme.Colleague gifting to celebrate special occasions.Paid days off to move house or give back time to a charity of your choice.Internal learning and development programmes tailored to you.  Fun-filled events, whether that’s a pub quiz, team run or festive party.Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.Worldwide development opportunities across Accor’s extensive brand portfolio.Our ValuesRespect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​Belonging: We celebrate our differences. We support each other and we always stand together.​Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​Integrity: We build trust through mutual respect and being authentic.​Diversity & InclusionRaffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.About the Application Process: At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.We aim to respond to every application promptly, however if you do not hear form us within 2 weeks, please assume your application has not been successful at this time.SummaryType: Full-timeFunction: OtherExperience level: AssociateIndustry: Hospitality Read Less

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