Business Change Manager
A place to drive change
Location: Based in Bradford or Peterborough, Hybrid with travel as required and onsite presence during key launch periods.
Salary: £65,295 per annum
Permanent, 35 hours per week, Monday – Friday 9am to 5pm.
We’re on a bold transformation journey – re-thinking how we work, how we lead and how we deliver for our customers. Our purpose is simple but powerful: to provide families with affordable, sustainable and safe homes and to do that, we know our culture, capability and ways of working matter just as much as our systems and processes.
This is a place where change isn’t done to people, it’s shaped with them.
We’re building a thriving, inclusive workplace where ideas are welcomed, curiosity is encouraged and people feel supported to do their best work. If you’re excited by change, motivated by impact and passionate about people, there’s never been a better time to join us.
Help shape a purpose‑driven organisation and make a real difference for customers and communities.
As a Change Manager, you’ll play a key role in shaping and delivering Accent’s transformation agenda, focusing as much on people, behaviours and adoption as on plans and milestones.
Reporting to the Director of Organisational Development & Culture, and working closely with the Business Transformation team, you’ll lead the change approach for complex, cross-functional initiatives. You’ll help colleagues understand why change matters, feel confident in what it means for them, and be supported to embed new ways of working.
This isn’t a role where success is measured by delivery alone. It’s about building trust, creating momentum and ensuring change genuinely lands and sticks.
You’ll:
Lead and shape change approaches across major transformation programmes to build readiness, drive adoption and embed new ways of working.
Work across the full change journey from organisation‑wide shifts to individual behaviour change.
Bring people with you – listening, engaging and adapting where needed.
Create the conditions for collaboration, learning and confidence
Act as a coach and critical friend to colleagues across the organisation
Communicate with clarity and empathy, even when navigating ambiguity.
Ultimately, you’ll help turn ambition into reality - in a way that feels human, credible and sustainable.
Why this role matters:
Purpose‑driven transformation: Your work will directly improve outcomes for customers and communities.
A passionate, energetic culture: You’ll join a business committed to embedding customer‑first thinking.
A dynamic Change Champion Network: Work with some of our most passionate colleagues who are ready to drive change forward.
· Shape the future: As behaviours, tools and capabilities evolve, your work will directly influence how we operate for years to come.
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Salary
The spot salary for this post is £65,295 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
About you
You’re an experienced change professional who understands that real transformation is about people, not just plans.
You’ll bring:
· Experience delivering major organisational change programmes - including change that impacts ways of working, where you have managed the people and behavioural aspects, not just technical delivery.
· A strong understanding of the full change lifecycle - from concept through to embed
· Strong stakeholder engagement and influencing skills – you’ll be skilled at building relationships, positively challenging senior leaders and guiding individuals through change with confidence and credibility.
· Experience supporting digital or process change, with a focus on adoption and behaviour change
· The ability to translate complex ideas into clear, meaningful messages for both technical and non-technical audiences
· Experience managing resistance and navigating ambiguity - able to anticipate, address and overcome resistance to change while providing clarity and stability in uncertain or evolving situations.
· Analytical and problem‑solving skills - able to use insight, data and feedback to shape actions, inform decisions and track adoption and outcome
Experience in the housing sector is helpful, but not essential, what matters most is your ability to connect, influence and make change feel possible.
With experience of managing large-scale, cross-functional projects, ideally within the housing sector, you’ll have expertise in project management methodologies. You should also have experience in managing the full project lifecycle within digital implementation and business process improvement projects. You can implement change management, including delivering training and driving adoption, with an ability to present complex information to technical and non-technical audiences.
Interviews
We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
Stage 1: A Place to Connect
A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.
Planned date: 18th February via Teams.
Stage 2: A Place to Show Your Strengths
You’ll deliver a presentation to the panel which will be followed by a behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance.
Planned date: 6th March at our Bradford office.
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
A place to build a future
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here’s what you can look forward to:
Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.
We’re Committed to Inclusion
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.
Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email: PeopleServices@accentgroup.org
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
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