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Abacus Professional Recruitment
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  • CRM Manager  

    - Belfast
    CRM Manager - Belfast Abacus is exclusively recruiting a CRM Manager t... Read More
    CRM Manager - Belfast Abacus is exclusively recruiting a CRM Manager to join a highly successful, dynamic and fast-growing company. The brand offers a reputation for excellence and is investing in Belfast, to develop a Centre of Excellence. You will join a team charged with driving profile enhancement and develop profitable revenue streams through client acquisition and growth programmes. You will work closely with multiple stakeholders including business development, marketing and professionals at all levels.We are keen to attract a dynamic and experienced CRM Manager to lead strategic CRM initiatives across multipole offices. This role is pivotal in driving CRM best practices, enhancing data-driven business development and ensuring seamless integration with key systems and stakeholders. The role is focused on: CRM Taskforce Leadership - Manage the CRM Taskforce and collaborate with key stakeholders, serving as the firms subject matter expert on CRM processes, best practices, and system capabilities. Data Visualisation & Reporting - Collect user feedback and design Power BI reports to support BD campaigns and sector programmes. Alumni & Referral Management - Assist with database management and reporting for the Alumni Programme and referral tracking. CRM Support - Facilitate CRM training and education across European offices, including onboarding for new locations. BD Support - Partnering with teams to leverage CRM insights for client targeting, cross-selling, and relationship mapping. Systems Integration & Data Stewardship Oversee the day-to-day management, maintenance, and enhancement of the CRM platform InterAction and the integration with platforms such as Vuture, Evergreen and Kentico. Manage data stewardship practices including joiners/leavers data handling, account activation and synchronisation, data imports, data archiving, and BD/Marketing list management. IT Collaboration & Supplier Management - Liaise with IT and IT Training teams on CRM-related activities. Maintain relationships with external CRM suppliers. Responsible for identifying opportunities with new CRM channels, testing and developing solutions Develop and enforce data entry protocols and regular audit processes to maintain clean and actionable client data. Experience and Skills.Ideally, you will demonstrate: Degree in Business, Marketing, Information Systems, Data Science or related field 5+ years of CRM experience, gained preferably within a legal or professional services environment (law, accounting, or consulting firms) Strong CRM systems expertise, preferably InterAction (ideally v7), be a product champion and advocate for application usage and future product upgrades Experience marketing campaign platforms e.g. Vuture (or equivalent) is useful Data visualisation (e.g. Power BI, Excel) Database management and reporting Someone with gravitas, strong communication and presentation skills, to train, educate and influence and engage with stakeholders at all levels Project management and time management Flexibility and ability to manage multiple priorities Analytical thinking and attention to detail with data Excellent team player collaborative but equally work with autonomy and without micro-management! Insight or experience in an AI-related activity and projects, is of interest. Desirable experience: SQL and data science fundamentals. Savvy business acumen and legal sector knowledge. The Reward: The company is keen to attract best-in-class people and are willing to offer highly competitive salary packages. An outstanding range of perks and benefits including healthcare (private medical, cash plan, dental insurance and more), pension, life assurance, income protection, critical illness cover, annual holidays and bank hols, cycle to work, gym discounts and more. Next: This company offers a real commitment to diversity and a positive and flexible culture. They are keen to attract and hire people with ambition who can help the company grow substantially and continue the success. To join this multi-award-winning company, send your CV to Abacus immediately. Skills: CRM Data visualisation data reporting Read Less
  • Digital Marketing Manager, Belfast - Exclusive Abacus is exclusively m... Read More
    Digital Marketing Manager, Belfast - Exclusive Abacus is exclusively managing an outstanding opportunity in Belfast, for a dynamic and fast-growing international company. The brand offers a reputation for excellence and you will join them at a critical period of growth. Based within the firms Digital Marketing team, there is an excellent role for an experienced digital marketing professional to lead multi-channel growth, in a collaborative, high-performing environment. The Role: You will support and deliver the digital strategy across website, search and email, manage a small team, and partner closely with other functions including Business Development and Communications teams. The goal is to drive measurable impact on digital performance, external brand awareness and with internal stakeholders. You will focus on: Digital strategy & governance: Support and deliver the digital marketing roadmap across website, CMS, email, SEO and AEO/GEO Day to day oversight on website design, development and upgrade analysis, analytics and enterprise CMS. Day-to-day oversight on the offshore development team, backlog management and sprint planning. Technical SEO and AEO/GEO leadership which is a big focus: Lead technical audits, optimization for both on-page and off-page Champion generative AI implementation use cases, within the wider BD & Marketing community Email marketing: Drive improvements to campaign activation and effectiveness, build case studies and strong brand positioning Data, analytics & insight: Shaping and driving the reporting and insights into our digital channels; including GA4, Kentico CMS, LinkedIn, InterAction CRM, Looker Studio and Power BI Stakeholder management: Act as a trusted adviser to all professional levels and across all functions within the UK and internationally Technology & data ecosystem: Work closely with CRM/BD teams to aggregate and integrate digital journeys with the CRM Developing our digital marketing processes and channels to make sure they are GDPR compliant and liaising with our legal and risk teams Spot new opportunities and trends and build business cases for new digital tools, technologies and methods that we may wish to pilot Advising marketing teams and the business on digital best practice both within the UK and internationally Act as a resource and role model for team members, offering guidance and support to enhance performance and growth. The Requirement: The right candidate will demonstrate 5+ years expereince in digital marketing, with significant time in professional services. Along with: Strong technical SEO expertise, hands-on experience with email marketing (esp B2B) Proven autonomy and leadership capability, ideally gained in a professional services environment On systems, ideally strong experience of Vuture VX, plus experience with GA4, Looker Studio, Power BI all welcomed; ideally, offering the ability to deliver insight with a commercial focus. Exposure to InterAction is an advantage or an equivalent CRM. Technical proficiency - Experience managing enterprise CMS and websites (and managing upgrades is useful). Deep understanding of technical and content SEO, AHRef experience is beneficial. Strong working knowledge of generative AI and experience of operationalizing use cases, particularly within a search context. This is a strong advantage. Degree or equivalent professional experience - relevant certifications welcomed. Knowledge of Accessibility standards for websites and digital channels. Communication & interpersonal skills: Strong analytical, verbal and written communication skills to deliver reporting, manage projects and build relationships with internal clients and external suppliers. Attention to detail: Meticulous attention to detail to ensure quality control and high standards in all work. The Reward: The company is keen to attract best-in-class people and are willing to offer highly competitive salary packages. A bonus will also be available along with an outstanding range of perks and benefits including healthcare (private medical, cash plan, dental insurance and more), pension, life assurance, income protection, critical illness cover, annual holidays and bank hols, cycle to work, gym discounts and more. Next: This company offers a real commitment to diversity and a positive and flexible culture. They are keen to attract and hire people with ambition who can help the company grow substantially and continue the success. To join this multi-award-winning company, send your CV to Abacus immediately. Skills: digital marketing email website Read Less

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