Description /Preferred QualificationsThis role will be based at our new 237,000-square-foot Newport facility which provides additional production and customer collaboration spaces, including 25,000 square feet of R&D clean rooms, 35,000 square feet of state-of-the-art manufacturing space and tool demo areas, all designed to support development of semiconductor process technologies across advanced packaging, power devices, microelectromechanical systems (MEMS), radio frequency (RF) and photonics sector technologyAs part of the Product Management team and located at the SPTS factory, the Field Marketing Manager is responsible for business success for one of our Key Customers who are based in either North America or South KoreaThe Field Marketing Manager will have responsibility for coordinating and managing the shipment, installation, commissioning and sign-off of all tools at a particular customer site including all escalations.This includes:Working with the Account Managers to track PO timing.Working with the PM and Field teams to confirm accurate SCDs.Working with PM/Engineering to ensure that we have fully agreed and signed specs.Tracking tool builds/timing/quality through Operations.Lining up customer’s readiness dates including tool facilities.Ensuring timely installation/commissioning including any fault tracking and corrective actions.Ensuring compliance with hardware and process specs including any gaps/corrective actions.Ensuring timely final acceptance.Interfacing with the service team and management of escalations.Being the initial point of contact in Division for all activities related to that customer/regionLiaising with internal stakeholders, ie Product Marketing, Applications and Engineering, to be the voice of the customer for the given account.Responsible for customer communications from the division (together with local team)Works with Product Marketing to help define customer strategy to drive penetrations, share and adoptionWhat we will offer you?SPTS’s benefits package includes:Annual leave starting at 25 days (plus bank holidays), contributory pension scheme, cash health plan, cycle to work scheme, global bonus plan, share scheme, rewards scheme, and life assurance.Minimum QualificationsQualificationsDegree in a Science/ technology field or related qualification with significant experience in some areas previously listed.Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
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