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Unily
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  • Senior Accessibility Engineer  

    - Greater London
    About UnilyWith 20+ years of expertise, Unily unites people, technolog... Read More
    About UnilyWith 20+ years of expertise, Unily unites people, technology, and knowledge into action through the only AI-native employee experience platform. As the intelligent digital front door to work, Unily helps enterprises from 1,000 to 100,000+ employees, including Estée Lauder Companies, CVS Health, and British Airways, remove friction, increase clarity, and accelerate productivity so work moves faster.Unily is a five‑time Leader in Employee Experience, recognized as a Leader in the 2025 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave: Intranet Platforms, and the IDC MarketScape: Worldwide Experience‑Centric Intelligent Digital Workspaces 2025. This analyst leadership is reinforced by strong customer validation, including G2 Crowd Leader recognition for exceptional usability and enterprise‑grade performance. Unily also holds the prestigious ClearBox “Intranet Choices 2025” award. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.Job PurposeUnily is committed to delivering an accessible platform that meets best-in-class standards and follows accessibility best practices, with our priority being to ensure the product is usable and not just compliant. This role spans methodical conformance work across our established platform alongside greenfield work where accessibility can be built into the design system and component library from day one.It sits in the UI Team within the Design organisation, working closely with Product Designers, the Design System team, and UI Developers, and partnering directly with the Digital Accessibility Manager on Unily’s accessibility roadmap and governance.Main ResponsibilitiesWork within the UI Team alongside Product Designers, the Design System team, and UI Developers to deliver accessible UI across both established and greenfield product surfaces.Partner with the Digital Accessibility Manager to deliver Unily’s accessibility roadmap, governance model, and WCAG 2.2 AA conformance targets.Contribute directly to the design system accessibility goal of 90% AA conformance for design system components.Build accessibility into greenfield work from the outset, working with designers to shape accessible patterns at design time before they harden.Lead methodical remediation of known accessibility gaps in the established platform, prioritising fixes by user impact and ensuring key journeys are usable with keyboard and assistive technologies.Apply deep knowledge of WCAG 2.1 and 2.2 success criteria to interpret standards and translate them into usable interaction patterns in HTML, ARIA, and CSS (e.g., clear focus, predictable navigation, and understandable names and instructions).Help set and uphold the accessibility quality bar for the design system, core product surfaces, and the mobile app, partnering with design, engineering, and QA to drive consistent standards.Work with QA Engineers to ensure accessibility testing validates real usability, combining automated checks in CI/CD with task-based manual testing across assistive technologies, input methods, and browsers.Explore and evaluate emerging AI-assisted tooling across accessibility analysis, design, and implementation, piloting where it adds value to surface issues earlier and streamline remediation.Drive adoption of accessible patterns across feature teams through code review, pairing, and internal training, helping teams build accessibility into their day-to-day development.Identify and implement enhancements to the accessibility process to ensure continuous improvement.RequirementsMust haveDeep, practical knowledge of WCAG 2.1 and 2.2 Level AA success criteria and the ability to interpret them and apply them to real product surfacesStrong command of semantic HTML and the ARIA Authoring Practices Guide, including knowing when not to reach for ARIAExcellent CSS skills, particularly for focus indication, prefers-reduced-motion, forced-colours, text spacing, reflow, and high contrastProven experience working closely with Product Designers and contributing to UX artefacts (wireframes, prototypes, design reviews) through an accessibility lensExperience contributing to a design system or shared component library, including in a greenfield contextWorking knowledge of at least one modern JavaScript framework (Angular, React, or similar) sufficient to read components, identify accessibility issues, and propose or pair on fixesHands-on testing fluency with NVDA, JAWS, and VoiceOverExperience integrating Axe or equivalent tooling into CICross-browser testing experience covering Chrome, Firefox, Edge, and SafariExperience with an Agile environment where Development teams practice Continuous DeliveryExcellent spoken and written communication skillsNice to haveExperience with mobile accessibility on iOS and AndroidExperience with the atomic design methodologyExposure to AI-assisted testing or analysis toolingIAAP CPACC or WAS CertificationExperience with internationalisation, RTL layouts, and localisation, and how they interact with accessibilityExperience testing with TalkBack, Dragon, switch control, or other less common assistive technologiesWe are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow.  Why Work For Unily?In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won’t find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice hereView Unily's USA Careers Privacy Notice here  Read Less
  • Senior Customer Success Manager, EMEA  

    - Greater London
    About UnilyWith 20+ years of expertise, Unily unites people, technolog... Read More
    About UnilyWith 20+ years of expertise, Unily unites people, technology, and knowledge into action through the only AI-native employee experience platform. As the intelligent digital front door to work, Unily helps enterprises from 1,000 to 100,000+ employees, including Estée Lauder Companies, CVS Health, and British Airways, remove friction, increase clarity, and accelerate productivity so work moves faster.Unily is a five‑time Leader in Employee Experience, recognized as a Leader in the 2025 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave: Intranet Platforms, and the IDC MarketScape: Worldwide Experience‑Centric Intelligent Digital Workspaces 2025. This analyst leadership is reinforced by strong customer validation, including G2 Crowd Leader recognition for exceptional usability and enterprise‑grade performance. Unily also holds the prestigious ClearBox “Intranet Choices 2025” award. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.Job Purpose Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr. CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr. CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities: Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements Use analytics data and other measurement tools to understand where usage of the product can be approved and work with customers to implement change Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements. Recognize, address, and escalate customer needs/issues cross-departmentally to ensure a quick resolution Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal Prepare and educate customers on new features and releases and support in the implementation of these. Maintain a deep understanding of the product, keeping up to date as it continuously evolves. Knowledge, Skills and Experience Needed for the Job 7+ years experience in a Customer Success Management, Account Management or Partnership Management role Experience in managing a portfolio of $2M plus ARR Experience in managing large multinational organizations with 15,000 plus employees Experience working in a SaaS environment Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle Experience in using customer success tools such as Planhat, Salesforce, Gong, Microsoft office and Miro Experience within a fast paced, dynamic and entrepreneurial company Required attributes Excellent attention to detail. Solution driven Ability to work independently and as part of a team. Must be organized and able to prioritize, multi-task, work under pressure, and work to deadlines. Proactive, motivated, calm and show initiative. Job Context and Other Relevant Information Unily people are dynamic smart and forward thinking, are natural innovators with a passion for first class delivery and customer service. This Job Description is intended to provide guidance on the range of duties associated with the role. It may be changed to reflect or anticipate changes or to undertake additional duties as required by the Leadership Team. Why Work For Unily? In addition to a generous base salary and commission plan, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won’t find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here. Read Less
  • Enterprise Account Manager  

    - Greater London
    About UnilyWith 20+ years of expertise, Unily unites people, technolog... Read More
    About UnilyWith 20+ years of expertise, Unily unites people, technology, and knowledge into action through the only AI-native employee experience platform. As the intelligent digital front door to work, Unily helps enterprises from 1,000 to 100,000+ employees, including Estée Lauder Companies, CVS Health, and British Airways, remove friction, increase clarity, and accelerate productivity so work moves faster.Unily is a five‑time Leader in Employee Experience, recognized as a Leader in the 2025 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2025 Forrester Wave: Intranet Platforms, and the IDC MarketScape: Worldwide Experience‑Centric Intelligent Digital Workspaces 2025. This analyst leadership is reinforced by strong customer validation, including G2 Crowd Leader recognition for exceptional usability and enterprise‑grade performance. Unily also holds the prestigious ClearBox “Intranet Choices 2025” award. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.Job PurposeAs we continue to expand our market share in the rapidly emerging Employee Experience platform category, we are looking for an Enterprise Account ManagerAs an Enterprise Account Manager at Unily, you will play a crucial role in building and maintaining strong relationships with our enterprise clients. Your primary responsibility will be to ensure client satisfaction, protect existing revenue, drive account growth, and maximize on expansion opportunities.You will work closely with cross-functional teams, including Sales, Customer Success, Product, Marketing, Finance and Legal to ensure Unily delivers exceptional service to our clients, whilst helping them achieve their business objectives.Main ResponsibilitiesServe as a point of contact for assigned enterprise clients, understanding their unique business needs and building long-term relationshipsProactively engage with clients to understand their goals, challenges and requirements, and identify opportunities to upsell and cross-sell Unily products and servicesBuild strong relationships with clients, meeting with your dedicated enterprise clients on a biweekly or monthly basisDevelop account plans and strategies to drive growth, increase client retention, and expand the accounts.Collaborate with our Implementation team to identify and pursue expansion business opportunities during the onboarding customer stageCollaborate with the Customer Success Team to ensure smooth onboarding and implementation of Unily solutions, as well as effective post-sales supportAssist them to help them coordinate and lead regular account review meetings to ensure they provide client satisfaction, address concerns and provide strategic guidanceMonitor and analyze client usage data, metrics and feedback to identify trends, generate insights and recommend improvements or new solutionsStay up-to-date with industry trends, competitors and market conditions to effectively position Unily's offerings and maintain a competitive edgePrepare accurate and timely reports on account status, revenue forecasts and sales activitiesContribute to the continuous improvement of account management processes and best practicesRequirementsBachelor’s degree in business administration, marketing or a related field (or equivalent experience)Proven experience as an Account Manager, or similar role, within the enterprise software or SaaS industryDemonstrated success in managing large enterprise accounts, driving revenue growth, and achieving sales targetsStrong renewal negotiation skillsAbility to identify further opportunities for expansion (up-sell, cross-sell)Ability to work independently, manage multiple priorities, and thrive in a fast-paced, dynamic environmentProficiency in CRM software and Microsoft Office suiteWillingness to travel to client sites as neededSkillsProspecting SkillsTeamworkPlanningBuilding RelationshipsMultitaskingExcellent listening, negotiation, and presentation skills.Strong verbal and written communication skills.We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow.  Why Work For Unily?In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won’t find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here Read Less

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