Title: Trustcall (Alert & Response) Technician - NightsContract type: Permanent Full TimeHours of Work: 36 hours per weekLocation: Sale Point, Manchester and within and around the Trafford Borough (Our office in Sale Point, Manchester will be relocating to Old Trafford by June 2024)Salary: Starting at £26,044 per annum plus anadditional 20% enhancement for weekday night shifts and 50% for weekend ...

The Rewards and Benefits on offer: The opportunity to work with an award-winning team who are at the pinnacle of their industryAn incredibly competitive basic salaryIncredibly friendly team working environmentTraining and Development opportunitiesEasily Accessible offices.May Start DateThe opportunity to secure a permanent contract from day one! Mtrecs New job opportunity: MTrec Commercial are pro...

Electrically Qualified Supervisor - based out of Slough office / London



£50,000 basic salary

Mon - Friday 1 hour unpaid lunch Company Van provided Role and ResponsibilitiesBecome the appointed NICEIC Qualified Supervisor for the companyComplete and certify electrical maintenance on the contract base to include, but not limited to the following:
* Servicing relating to distribution boards, LV systems...

Alarm Call Handler (Nights)Newcastle, NE12 8BUSalary: Starting £23,000 increasing to £25,000 with role progression plus night shift allowance of £6,400. Up to £1,200 performance & attendance bonus.Working Hours: 37.5 hours per weekShift Pattern:Set shift from 10pm until 7am between Monday to Sunday (4 days on, 3 days off)Holidays:29 days annual leave including bank holidays, increasing to 31 days ...

Are you tired of being shocked by the mundane routine of your current job? Do you want to Spark some excitement into your career?, If Yes, then read on about the fantastic opportunity to join our Award winning Manufacturing client based in Caerphilly as an Exceptional Electrical Technician.

Our Award-winning client, a leading manufacturing company in Caerphilly, is currently looking for a skilled ...

Alarm Call HandlerNewcastle, NE12 8BUSalary: Starting at £23,000 increasing to £25,000 with role progression + up to £1,200 performance & attendance bonusWorking Hours: 37.5 hours per weekShift Pattern:Set schedules include 7am until 3:30pm (days) or 1:30pm until 10pm (lates). Night shifts are available too. Shifts are 5 days on, 2 days off between Monday to Sunday.Holidays:29 days annual leave in...

Brook Street Recruitment is recruiting a team leader on behalf of our call centre client

Key Responsibilities

Support and promote the delivery of a 'one team' approach by living and acting as a role model for the company vision and values
Create a positive culture within your team that delivers positive customer outcomes through strong levels of colleague engagement
Motivate, Support, Inspire, Lead...

Call Centre AgentNewcastle, NE12 8BUSalary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonusWorking Hours: 37.5 hours per weekShift Patterns: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off)Holidays: 29 days holidays (increases to 31 days after 12 months service) including bank holidays.We are looking for a Call Centre Age...

Customer Care Call AdvisorNewcastle, NE12 8BUSalary: Starting £22,500 basic increasing to £24,500 with role progression. Role includes uncapped commission (up to £50,000 OTE)Working Hours: 37.5 hours per weekShift Pattern: Monday to Friday between 9am until 5:30pmHolidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' serviceVerisure are currently hiring Retent...

Alarm Call Handler (Nights)Newcastle, NE12 8BUSalary: Starting £23,000 increasing to £25,000 with role progression plus night shift allowance of £6,400. Up to £1,200 performance & attendance bonus.Working Hours: 37.5 hours per weekShift Pattern:Set shift from 10pm until 7am between Monday to Sunday (4 days on, 3 days off)Holidays:29 days annual leave including bank holidays, increasing to 31 days ...

Customer Care Call AdvisorNewcastle, NE12 8BUSalary: Starting £22,500 basic increasing to £24,500 with role progression. Role includes uncapped commission (up to £50,000 OTE)Working Hours: 37.5 hours per weekShift Pattern: Monday to Friday between 9am until 5:30pmHolidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' serviceVerisure are currently hiring Retent...

Alarm Call Handler (Nights) Newcastle, NE12 8BU Salary : Starting £23,000 increasing to £25,000 with role progression plus night shift allowance of £6,400. Up to £1,200 performance & attendance bonus. Working Hours: 37.5 hours per week Shift Pattern: Set shift from 10pm until 7am between Monday to Sunday (4 days on, 3 days off) Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service Verisure Services are a leading security company with new career opportunities. We are hiring within our specialised team of Alarm Receiving Centre Ambassadors, particularly for our night shift hours. When a customers alarm triggers, our specially trained call handlers quickly take charge of the incident, identify triggers and take immediate corresponding action. This is the crucial monitoring part of the Verisure system and operates 24/7/365 from our Newcastle Centre of Excellence. Responsibilities include: Reacting to incidents in a timely manner Processing Alarms signals received from customers premises, reviewing of images, liaising withguard/police/ambulance/firebrigade as part of Monitoring duties Making quick and accurate choices following strict security protocols. Making outbound calls to communicate what is happening during an incident and to ensure customers security. Receiving Inbound calls from customers and handling their requests Preventing false alarms, explaining how to use the system and detecting technical issues. Ideal Candidate will have: Experience in providing excellent customer service. Excellent communication skills with problem solving attitude. Ability to show patience and consideration towards customers via telephone. Customer oriented, genuinely passionate about customers' security and safety. Ability to multitask effectively whilst keeping a high level of service quality. Proactive and able to follow strict protocols accurately. Accurate data capture and typing skills. Good IT and Microsoft Office skills. A selfless team player. Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Enjoy your birthday off as a special treat. Night Shift Allowance Stay active with discounted gym and health club memberships. Access private healthcare and MediCash cash plan. Unlock a world of freebies and discounts with PerkBox. Earn rewards through our employee referral program. Enjoy discounts on our alarm systems. Contribute to a greener lifestyle with the Cycle to Work Scheme. Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills. About Us Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers. Diversity & Inclusion Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help. Ready to join our team and make your dream job a reality? Apply today and well get in touch! Be you. Be more. Be Verisure. All employees must complete a DBS check, provided by Verisure to all successful candidates. JBRP1_UKTJ

Are you tired of being shocked by the mundane routine of your current job? Do you want to Spark some excitement into your career?, If Yes, then read on about the fantastic opportunity to join our Award winning Manufacturing client based in Caerphilly as an Exceptional Electrical Technician. Our Award-winning client, a leading manufacturing company in Caerphilly, is currently looking for a skilled Electrical Technician to join the team. As an Electrical Technician, you will play a crucial role in ensuring the machinery and equipment are running smoothly and efficiently. Your expertise and knowledge will be vital in maintaining our high standards of production. Key Responsibilities: * Conducting routine inspections and maintenance on all electrical equipment. * Troubleshooting and fault-finding to identify and resolve electrical issues. * Performing repairs and replacements to faulty equipment. * Installation and commissioning of new equipment. * Conducting machine setting and adjustments for optimal performance. * Implementing and maintaining a fix-on-fail methodology to reduce production downtime. * Collaborating with other team members to ensure effective and efficient running of production processes. Qualifications and Experience: * A formal electrical qualification, preferably experience in a similar role. * Proven experience in fault finding * Familiarity with machine setting and adjustments. * Knowledge of health and safety regulations and procedures. * Excellent communication and teamwork skills. * Ability to work independently and in a fast-paced environment. * Strong problem-solving skills and attention to detail. Our award-winning client believes in creating a positive and light-hearted environment where employees can thrive and reach their full potential with career pathways for all to ensure continuous development is on offer, which really does makes them stand out from the Crowd!! So what have we got on offer: * Competitive salary of £39,790 inclusive of shift allowance ( 3 week rotating 0600-1400, 1000-1800, 1400-2200 shift pattern Monday to Friday) * Career Pathways for all, so fantastic opportunities for growth and advancement within the company * 23 Days plus 8 BH per annum, with additional long service days at Year 3 and 5 * Pension * Cycle to work * Employee Discount Scheme, both Locally and Nationally * Employee advice service * Well being Committee * Onsite parking If you are looking for a challenging and rewarding career in the field of Electrical Engineering, for a company who thrives on employee engagement and development, then make like a lightning bolt and click Apply today, We would be Ex-Static to discuss further with you! Acorn by Synergie acts as an employment agency for permanent recruitment. JBRP1_UKTJ

Customer Care Call Advisor Newcastle, NE12 8BU Salary: Starting £22,500 basic increasing to £24,500 with role progression. Role includes uncapped commission (up to £50,000 OTE) Working Hours: 37.5 hours per week Shift Pattern: Monday to Friday between 9am until 5:30pm Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service Verisure are currently hiring Retentions Advisors to join our customer care team in Quorum Business Park, Newcastle. You will be working in a call centre environment and be part of a large, diverse team. This role is perfect for someone with a business development skills with a strong sales or objection handling background. Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Role Responsibilities: Work within in a busy call centre environment Making outbound calls to customers requesting to cancel in order to retain them Handle high-level complaints that have been escalated Establish and manage long-term relationships with customers Ensuring customer satisfaction Liaise with other departments and third parties Update relevant information for our customer accounts Delivering first class customer service to customers Skills & Experience: At least one-year experience in call centre environment ideally in an outbound or objections handling role Experience handling high level complaints Strong computer and MS office skills Excellent communication skills with problem solving attitude Attention to detail Customer oriented, genuinely passionate about providing an amazing experience through every interaction The ability to multitask effectively whilst keeping a high level of service quality Teamworking skills Passionate and willing to learn in a dynamic environment Willing to accept new challenges Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Enjoy your birthday off as a special treat. Satisfy your cravings at our onsite coffee shop and our canteen. Stay active with discounted gym and health club memberships. Access private healthcare and MediCash cash plan. Unlock a world of freebies and discounts with PerkBox. Earn rewards through our employee referral program. Enjoy discounts on our alarm systems. Contribute to a greener lifestyle with the Cycle to Work Scheme. Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers Ready to make your dream job a reality and #BeVerisure? Send us your CV and well get in touch! ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL. JBRP1_UKTJ

Call Centre Agent Newcastle, NE12 8BU Salary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus Working Hours: 37.5 hours per week Shift Patterns : 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off) Holidays: 29 days holidays (increases to 31 days after 12 months service) including bank holidays. We are looking for a Call Centre Agent to join our Customer Service department at Verisure Services Newcastle. Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. Job Responsibilities: Provide excellent customer service within an inbound team Dealing with customer complaints effectively Answer customers queries Assist customers regarding invoices and taking payments over the phone Make outbound calls when needed to update customers on their needs. Update information in our customers records Skills & Experience: Ideally 1 year experience in customer service environment Excellent communication skills with problem solving attitude Multitasking and strong computer skills including MS Office. Customer orientated and genuinely passionate about providing high-level customer experience. Active listening skills Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Enjoy your birthday off as a special treat. Satisfy your cravings at our onsite coffee shop and our canteen. Stay active with discounted gym and health club memberships. Access private healthcare and MediCash cash plan. Unlock a world of freebies and discounts with PerkBox. Earn rewards through our employee referral program. Enhanced maternity and paternity scheme. Enjoy discounts on our alarm systems. Contribute to a greener lifestyle with the Cycle to Work Scheme. Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills. About Us Verisure protects more than 5 million families and businesses rely on our innovative technology to protect what matters most to them. We are people protecting people and we are building an engaged and high-performance Company to become #1. As a top employer, our rapid expansion and ongoing success are expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan. Diversity & Inclusion Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help. Ready to join our team and make your dream job a reality? Apply today and well get in touch! Be you. Be more. Be Verisure. All employees must complete a DBS check, provided by Verisure to all successful candidates. JBRP1_UKTJ

Alarm Call Handler Newcastle, NE12 8BU Salary : Starting at £23,000 increasing to £25,000 with role progression + up to £1,200 performance & attendance bonus Working Hours: 37.5 hours per week Shift Pattern: Set schedules include 7am until 3:30pm (days) or 1:30pm until 10pm (lates). Night shifts are available too. Shifts are 5 days on, 2 days off between Monday to Sunday. Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service Verisure Services are a leading security company with new career opportunities. We are hiring within our specialised team of Alarm Receiving Centre Ambassadors based in Quorum Business Park, Newcastle Upon Tyne. When a customers alarm triggers, our specially trained call handlers quickly take charge of the incident, identify triggers and take immediate corresponding action. This is the crucial monitoring part of the Verisure system and operates 24/7/365 from our Newcastle Centre of Excellence. Responsibilities include: Reacting to incidents in a timely manner Processing Alarms signals received from customers premises, reviewing of images, liaising withguard/police/ambulance/firebrigade as part of Monitoring duties Making quick and accurate choices following strict security protocols. Making outbound calls to communicate what is happening during an incident and to ensure customers security. Receiving Inbound calls from customers and handling their requests Preventing false alarms, explaining how to use the system and detecting technical issues. Skills & Experience: Experience in providing excellent customer service. Excellent communication skills with problem solving attitude. Ability to show patience and consideration towards customers via telephone. Customer oriented, genuinely passionate about customers' security and safety. Ability to multitask effectively whilst keeping a high level of service quality. Proactive and able to follow strict protocols accurately. Accurate data capture and typing skills. Good IT and Microsoft Office skills. A selfless team player. We welcome applications from different experiences including retail, bar work, call centre, 111 call handlers and emergency call handlers. Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Enjoy your birthday off as a special treat. Satisfy your cravings at our onsite coffee shop and our canteen. Stay active with discounted gym and health club memberships. Access private healthcare with BUPA and MediCash cash plan. Unlock a world of freebies and discounts with PerkBox. Earn cash rewards through our employee referral program. Enjoy discounts on our alarm systems. Contribute to a greener lifestyle with the Cycle to Work Scheme. Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills. About Us Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers. Diversity & Inclusion Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help. Ready to join our team and make your dream job a reality? Apply today and well get in touch! Be you. Be more. Be Verisure. All employees must complete a DBS check, provided by Verisure to all successful candidates. JBRP1_UKTJ

Electrically Qualified Supervisor - based out of Slough office / London £50,000 basic salary Mon - Friday 1 hour unpaid lunch Company Van provided Role and Responsibilities Become the appointed NICEIC Qualified Supervisor for the company Complete and certify electrical maintenance on the contract base to include, but not limited to the following: * Servicing relating to distribution boards, LV systems * Emergency light annual test certification (not actual testing) * Perform LVAP duties when necessary * Ensure operations are completed under a safe system of work, drafting RAMS, works permits and isolation certification Provide quotations, complete/supervise and certify electrical small works on the contract base to include, but not limited to the following: * Fixed wire testing on applicable sized sites * Circuit installations * Lighting upgrades * Ensure that the results of inspection and testing and minor works are recorded correctly on the appropriate certificates or reports Manage a team of electrical engineers as the department grows, becoming a commercial decision maker. Being strategic for the whole department, providing options for possible investment to provide a better customer service to the clients. Review of company training matrix and maintenance risk assessments, making sure the correct operatives are working in line with the company Electrical Policy. To advise the company on statutory changes, guidance & updates on NIC best practice, keeping the electrical policy updated with the industry standards. Attend scheduled company training, internally and externally. Attend company meetings when requested, internally and externally. Key Skills / qualifications Have at least two consecutive years supervisory or managerial responsibility for the standard of electrical installation work. Understand the Electricity at Work Regulations, current edition of BS 7671, and the Codes of Practice and guidance documents relevant to the range of electrical work undertaken. Understand the inspection, testing, verification, certification and reporting procedures for the range of electrical work undertaken. Previous experience as a qualified supervisor essential. * Level 3 qualification in Electrical Installation * Level 3 qualification in Inspection and Testing (City & Guilds 2391 or equivalent) * AM2 Assessment * Level 3 Award in the Requirements for Electrical Installations BS 7671:2018 (18th Edition) ENHANCED DBS CHECK required upon successfull application If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. JBRP1_UKTJ