Job Description Join Our Team: Duty Manager \n\n We’re excited to welcome a new Duty Manager at our Anderton Boat Lift Visitor Centre. \n\n Navigate your future and lock in your career as we keep our canals open and alive. \n\n Working Hours & Location \n\n This role follows a 37 hours, over a 7 day working pattern. This is a site-based role at Anderton Boat Lift, CW9 6FW. \n\n\n Working across our visitor attraction, the Duty Manager will be responsible for the safe and efficient operation at Anderton Boat Lift, alongside leading and motivating a team to deliver outstanding customer service. The team will support this through engaging activity participation, the sale of goods and services, and the upkeep of a high‑quality environment for all visitors. \n\n The Duty Manager will champion the Trust’s values, both personally and through your team, helping to create an exceptional visitor experience. In this role, you will actively contribute to increasing revenue, enhancing customer satisfaction, and ensuring our sites remain welcoming and enjoyable places to visit. \n\n\n Key Responsibilities \n\n Manage a team or teams of staff/ volunteers delivering a safe environment and excellent customer service; for example in maintenance, retail, catering or operation of trip boats/ other. \n\t Adoption of required emergency, safety, operational, financial, other processes appropriate to tasks. Plan and implement safe working procedures - creation of risk assessments and method statements, in line with the Trust’s Health and Safety Policy and standards. \n\t Customers dealt with to expected standards of courtesy and care; resolve concerns/ complaints. \n\t Deliver targeted business plan objectives for services, projects, events, maintenance to planned expenditure budgets, regularly reporting on the same. Assist with identifying future priorities/ business planning and budgetary planning. \n\t Maintain high standards of cleanliness and safety at the site. Identify maintenance requirements and prioritisation. Instigate local maintenance tasks where required; liaise with other operational teams, contractors the Trust management structures as necessary for the execution of works \n\t Coach, develop and support the team performance for required measures, including customer satisfaction and other service standards. Report on the same. \n\t Plan and lead volunteers undertaking tasks ensuring the application of Trust procedures and the provision of a safe working environment for volunteers, and a satisfying volunteer experience. \n\t Recruitment and retention of staff and volunteers to assist with the running of the attractions, ensuring staff and volunteer satisfaction is high and their duties are rewarding. \n \n\n About you \n\n\n You’re an experienced and confident team leader who can motivate staff and volunteers to deliver a safe, welcoming and high‑quality visitor experience. You understand operational and safety procedures and can produce risk assessments and method statements when needed. \n\n You handle customer enquiries and complaints professionally, and you’re comfortable delivering services and projects to agreed targets and budgets. You maintain high standards of cleanliness and safety, identifying and coordinating maintenance needs promptly. \n\n You support, coach and develop your team, using performance measures and customer feedback to drive improvement. You also enjoy working with volunteers, ensuring they feel valued, supported and engaged. \n\n\n Skills & Qualifications \n\n HND or Degree in relevant discipline or proven experience in a similar role \n\t Relevant occupational qualifications in disciplines for bespoke tasks, for example food hygiene. \n\t Customer service training qualification – Welcome Host or equivalent \n\t Valid driving licence appropriate to vehicle for specific roles \n\t Trust minimum safety learning standards \n\t Appropriate qualification in safety management, relevant to team discipline – NVQ level 3 Safety Management/NEBOSH General certificate \n\t Proven experience in a customer facing relevant to the task required. \n\t Previous retail/catering experience - Desirable \n\t Proven experience in direct sales, handling cash and the application of appropriate procedures \n\t Proven experience in monitoring budgets and providing management reporting. \n\t Proven experience in leading and motivating teams; directing, prioritising and delegating daily tasks \n\t Proven experience leading volunteers \n\t Proven experience with the use of computers and software packages \n\t Ability to work flexibly, in accordance with business demands. \n\t Ability to multi task, and work prioritisation \n \n\n Contact & Application \n\n If you have any questions, feel free to reach out to us at CRT.recruitment@canalrivertrust.org.uk. We encourage early applications as we may close the vacancy once we receive enough suitable candidates. \n\n What We Offer \n\n We offer an annual salary of £26,500. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here: EVP - 1. \n\n Learn more: https://canalrivertrust.org.uk/about -us/work-for-us/our-benefits \n\n IND MP Read Less

Job Description Your New Company You’ll be joining a forward‑thinking, tech organisation with a culture built on people development and continuous improvement. This is a smaller, agile business where people genuinely matter, and where the CEO takes an active interest in shaping how learning supports the organisation’s long‑term vision. With growth underway and a People Services team committed to high standards, this is an exciting time to join and make a meaningful impact. Your New Role As the L&D Advisor, you will be the organisation’s go‑to specialist for all things learning and development. Sitting within the People Services team, you’ll work closely with the People Services Lead and two HR Advisors, taking full accountability for designing, delivering and embedding learning across the business. This is a hands‑on, creative and highly visible role - perfect for an inquisitive, engaging L&D professional who has a passion for learning and development. You’ll be involved in strategic conversations with senior stakeholders — including the CEO — and will translate business priorities into practical, engaging learning solutions that support capability, culture and growth. Responsibilities: Design & Delivery Create and deliver engaging learning solutions across classroom, 1:1, virtual and face‑to‑face formats. Build high‑quality self‑learning materials for the LMS Work with external providers to design and deliver specialist programmes Strategic L&D Development Partner with senior stakeholders to understand role expectations, capability needs and organisational priorities Contribute to strategic discussions with the CEO, shaping how learning supports the wider vision Develop learning pathways and structured development journeys across the business Lead on graduate development, including setting objectives and building early‑career capability Staff & Leadership Development Design and deliver programmes that build leadership capability and support staff development Create project plans for new initiatives, ensuring smooth rollout and strong engagement Support the organisation’s culture by designing learning that aligns with values and ways of working Operational Ownership Take full accountability for the L&D function Ensure learning content is relevant, accessible and continuously improved Work closely with the People Services team to ensure L&D integrates seamlessly with wider people initiatives. What You Will Need to Succeed Strong experience in L&D design and delivery across multiple formats Background in private sector environments such as tech, digital, legal or professional services Confidence working with senior stakeholders, including contributing to strategic conversations Ability to translate vision into practical learning solutions with clear project plans Curiosity, creativity and a genuine passion for L&D Someone engaging, inquisitive and keen to take ownership and run with ideas. Comfortable working in a smaller, agile organisation where you can make a real impact What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk Read Less