b Overview /b p In this role, you will shape CRM-driven architectures for clients, aligning technology with business goals. You’ll join a bold, collaborative team at BCG Platinion to deliver scalable CRM and eCommerce solutions and lead digital transformation initiatives. Your work will span strategy, design, and hands-on implementation, impacting enterprise-wide processes from marketing to service. This position offers high-profile client exposure, cross-functional collaboration, and ongoing professional growth in a fast-paced digital environment. /p b Responsibilities /b ul li Develop comprehensive CRM strategies aligned to enterprise goals across marketing, sales, service, and customer experience. /li li Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms based on client needs. /li li Design architectures that connect CRM/commerce with ERP, data platforms, analytics tools, and external systems. /li li Lead large-scale digital transformation projects, ensuring CRM alignment with data lakes, cloud, and CI/CD frameworks. /li li Collaborate with C-level stakeholders to define CRM roadmaps and manage build-vs-buy decisions. /li li Provide on-site support and architectural guidance during technical implementations. /li /ul b Key requirements /b ul li 5–10 years of IT architecture experience with a CRM focus, in consulting or client-facing environments. /li li Proven CRM platform experience (Salesforce, SAP, Microsoft Dynamics, Oracle) across sales, service, and marketing. /li li Expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytics platforms, messaging). /li li Experience with commerce platforms (Salesforce Commerce Cloud, Adobe Commerce) and integration platforms (Mulesoft, Dell Boomi). /li li Leadership in legacy integration/remediation and modern architecture patterns (CI/CD, cloud-native, API-led). /li li Strong ability to engage with stakeholders, solve problems, and work under pressure; willing to travel. /li /ul ul li analytical mindset /li li strong communication /li li stakeholder engagement /li li CRM platforms: Salesforce, SAP, Microsoft Dynamics, Oracle /li li Commerce platforms: Salesforce Commerce Cloud, Adobe Commerce /li li Integration platforms: Mulesoft, Dell Boomi /li /ul
Read Less