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St John Ambulance
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  • Sales Ledger Manager  

    - Sheffield
    Sales Ledger ManagerHybridFull Time/PermanentClosing Date: 26/12/2026O... Read More
    Sales Ledger ManagerHybridFull Time/PermanentClosing Date: 26/12/2026Our offer to youWe pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:Competitive salary and pension schemeLife Assurance33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 yearsHybrid, Flexible workingCycle to work scheme Electric Vehicle SchemeEye Care VouchersHealth and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance ProgrammeDiscounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shoppingAbout UsThis is a fantastic opportunity to join a dedicated team of over 1,400 employees and 28,000 volunteers, all working towards a common goal of putting the power of first aid into everybody’s hands.St John Ambulance is England’s leading first aid charity, working at the heart of communities to save lives and strengthen health and wellbeing. We do this by teaching more people the skills and confidence to act in an emergency and by delivering expert first aid care when it matters most. Through our workplace and community training, youth programmes such as Badgers, Cadets and Young Responders, and public campaigns like Restart a Heart, we aim to reach over a million learners each year. Alongside this, our volunteers deliver care and support to tens of thousands of patients annually, at events, in communities, and during times of crisis, through event healthcare, urgent and emergency care, and community response services. Our first aid mission is powered by thousands of skilled volunteers, supported by a thriving social enterprise that provides best-in-class workplace training and trusted first aid products to businesses and consumers. Together, we are putting the power of first aid into everybody’s hands, every person, every place, every time.Job SummaryThis is a leadership role ensuring the effective operation of the Sales Ledger Function, through the operation of a strong control environment and effective credit control processes. Ensuring debt is collected on a timely basis and invoices are processed accurately and timely. This role is about setting the strategy for the function, delivering continual improvement and ensuring processes are fit for purpose and effective. This role will provide leadership to the Sales Ledger team and ensure that St John people, and suppliers are fully supported and to deputise for the Head of Finance across both Sales and Purchase Ledger. This role is responsible for technical support and enquiry resolution, dealing with complex and escalated queries from St John people and customers, and in support of the sales and operational teams across St John.About YouYou will be Educated to GCSE level or equivalent (Grade C / 4) including Maths & English, minimum 5, desirable - CIMA, AAT qualified or equivalent experience, demonstrated experience of running a large sales ledger function and the operation of a strong financial control environment, experience of working with large complex finance data sets, managing month and year end finance processes and proven experience in using finance software, for example SUN, MS Dynamics, Oracle.About the RoleLead the Sales Ledger Function, keeping the Head of Finance informed and updated as required.Set and deliver the strategy for the Sales Ledger Function including team structure, ways of working and system development.Deputise for the Head of Finance across the whole Finance Operations Function as required eg covering Purchase Ledger as well as Sales Ledger. Set the standard across the wider function around leading a strong control environment, fostering an approach of continual improvement and building effective relationships externally and internally.Ensure accurate and timely processing of customer invoices, ensuring appropriate controls are in place to protect the integrity of the volume and range of financial transactions overseen.Ensure cash is collected promptly through effective and efficient credit control processes; identifying and resolving any discrepancies in a timely manner.Lead a culture of continual improvement, identifying issues across both invoicing and credit control and addressing the root cause of the issue through process improvements, working cross functionally to deliver.Establish and maintain strong working relationships with customers and key internal and external stakeholders, regularly liaising with them to ensure effective ways of working and process adherance. Be the stakeholder’s main point of contact, and resolve queries.Please see the job description for more detail (this can be viewed on our website or once you click apply) Read Less
  • Trainer  

    - Leicester
    Job Title: Trainer Location: Leicester Full Time - PermanentOur Offer... Read More
    Job Title: Trainer Location: Leicester Full Time - PermanentOur Offer to You At St John Ambulance, we take pride in being a great place to work, offering a supportive and rewarding environment that encourages career growth and development. We understand the importance of work-life balance and recognition for the important work you do, which is why you will receive: Competitive salary and pension scheme33 days holiday (inclusive of bank holidays) – increasing to 38 days over 5 yearsCycle to work scheme and Electric Vehicle SchemeHealth and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance ProgrammeDiscounts – including Blue Light and NHS Discounts, mobile phones, gym memberships, cinema tickets, restaurants, holidays, and shopping. Why Join Us as a Trainer? As one of our trainers, you will not only be valued for your expertise, but also provided with opportunities to advance your professional skills. We have high expectations of our trainers, but in return for your dedication and commitment, as a trainer at St John Ambulance, you will become an integral part of our mission to save lives through the delivery of high-quality first aid and mental health first aid training. You won’t just be teaching skills—you’ll be empowering people with the confidence to make a real difference in their communities, and to give every learner a positive and beneficial experience. About St John Ambulance This is a fantastic opportunity to join a dedicated team of over 1,550 employees and 33,000 volunteers, all working towards a common goal: saving lives through essential first aid services, training, and campaigning to put lifesaving skills at the heart of every community. As a charity with a long and illustrious history, we are proud of our past and excited about creating a healthier, safer, and more resilient future. St John Ambulance works at the heart of communities, supporting and enabling access to vital physical and mental health first aid. We empower people with the clinical skills and confidence to respond effectively in emergencies. From our ambulance response services to training and outreach programmes, we provide lifesaving support across the UK. What sets us apart? Career Development & Progression: We believe in investing in our trainers, to make them the best version of themselves. As part of our team, you’ll have the opportunity to achieve a recognised and respected Level 3 Award in Education and Training (AET). For the right candidate, we also offer progression opportunities and continuous professional development (CPD). Exceptional Onboarding Experience: From day one, you will undergo a comprehensive onboarding, training, and induction process, including full First Aid training and or Mental Health First Aid training, ensuring that you have the confidence and skills to lead your classes effectively from the start. Our learners journey is at the heart of everything that we do, so we will make sure that you are ready to provide the best training experience for everyone. Opportunity to Teach a Variety of Courses: You won’t just be limited to standard first aid courses. As you progress, you’ll have the chance to deliver training in other key areas, including mental health first aid, community response programmes, and other essential lifesaving skills. Support for Continuous Learning: We support and encourage continuous professional development (CPD). You'll have access to a wide range of opportunities to expand your knowledge and skills, allowing you to grow within the organisation and broaden your expertise. About You While we would prefer candidates with previous experience in training, teaching, or instruction, full training will be provided for the right candidate. It is important that you are the right type of person with the right characteristics, mind-set and attitude, to become a St John Ambulance Trainer. If you’re passionate about making a difference and keen to share your skills with others, this role could be perfect for you. We’re looking for enthusiastic, approachable individuals with excellent communication and presentation skills, who are comfortable in front of an audience and who are motivated to deliver high-quality training to a wide range of learners. You will have examples from your background of your creativity, adaptability and willingness to look for ways to continually improve. Please note that hybrid work is not available for trainers, as the role is largely in-person. While some courses may be delivered online, this is dependent on bookings, and trainers are generally expected to be on-site for the majority of their work. It is important that you have strong organisational and time management skills, and can be relied upon to be punctual at all times. How to Apply Please see the job description for more details (this can be viewed on our website or once you click apply).  Read Less
  • Customer Service Advisor  

    - Stockport
    Do you want to make a difference and be part of a vibrant and inclusiv... Read More
    Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century? As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as ‘everyday’ health emergencies, training, supporting communities, and improving young people’s lives.The Web and Support Customer Service Advisor is responsible for delivering service excellence to all customers but with specific focus on retail customers. To provide an effective sales service via email (cases), web chat, social media and phone, ensuring training/supplies requirements and requests are dealt with accurately and efficiently, whilst maintaining the agreed internal/external service levels and meeting the organisations core values.We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days. Please see the job description for more detail (this can be viewed on our website or once you click apply)About You:Experience of working in a customer service environmentExperience of database managementExcellent interpersonal skills with ability to communicate effectively at all levelsAbility to use IT office applications at intermediate levelEffective negotiation skillsAbout The Role:Deal with incoming e-mails (cases) to the shared queues for bookings and general enquiries in a professional manner meeting the service level agreement and individual targets.Effectively handle enquiries received via web chat and social media to agreed service levels and individual targets.Provide telephone answering service for incoming callers in a professional manner and to process their bookings/requests efficiently to agreed service levels and individual targets.Ensure that all bookings are accurately recorded on the relevant databases paying attention to the specific invoicing requirements of each account and have a detailed knowledge and understanding of the hierarchies in the databases.Escalate opportunities and issues where appropriate to National Account Executives, Telephone Account Executives or CSA who manage the accounts and support the achievement of revenue targets.About Us:This is a fantastic opportunity to join a team of over 1,700 employees and over 30,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes).The Web and Support Customer Service Advisor is responsible for delivering service excellence to all customers but with specific focus on retail customers. To provide an effective sales service via email (cases), web chat, social media and phone, ensuring training/supplies requirements and requests are dealt with accurately and efficiently, whilst maintaining the agreed internal/external service levels and meeting the organisations core values. Read Less
  • Community Fundraising Manager  

    - Birmingham
    Do you want to make a difference and be part of an organisation that h... Read More
    Do you want to make a difference and be part of an organisation that has been helping save lives for more than a century? As Community Fundraiser you will play a key and vital role of working with supporters to inspire them by delivering community fundraising initiatives with individuals and groups.Exciting opportunity to be the driving force behind our community fundraising, you will help us to engage, train and coach our community supporters adding value to their relationship with St John Ambulance, motivating them to maintain and increase their support. Reporting to the Regional Manager, the role would suit somebody who has excellent communications skills with either fundraising experience or sales background looking for a chance to get into fundraising.The role benefits from a competitive salary, flexible working, generous pension, 33 days holiday (including bank holidays), options to buy and sell holiday, Blue Light and NHS discounts, life assurance, eye care and mental health, wellbeing tools and volunteering days. It will also provide opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do.Please see the job description for more detail (this can be viewed on our website or once you click apply)About You:Fundraising experience is preferred, but for a strong communicator with sales experience training will be providedExperience of working to KPIs and targetsExcellent interpersonal skills with ability to communicate effectively at all levelsA team leader and player with the ability to lead, motivate and manage a geographically dispersed volunteer baseAbility to build positive relationships with volunteers, donors and key area stakeholders and manage their expectationsAbout the Role:Developing and maintaining sustainable relationships with supporters in local communitiesImplementing fundraising plans for identified St John Ambulance fundraising volunteers/groups in order to deliver the community fundraising strategyManaging all community fundraising supporter relationships to agreed budgets, deadlines and stewardship levelsAnalysing and proactively managing fundraising group development in order to achieve agreed targetsManage, recruit, induct, training/coaching, retaining and rewarding volunteers in line with the volunteer strategyAbout Us:This is a fantastic opportunity to join a team of over 1,700 employees and over 30,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. Read Less

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